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2016-08-11
Regular August 2016 Term THE STATE OF TEXAS § COUNTY OF CALHOUN § Held August 11, 2016 BE IT REMEMBERED, that on this 11th day of August, A.D., 2016 there was begun and holden in the Commissioners' Courtroom in the County Courthouse in the City of Port Lavaca, said County and State, at 10:00 A.M., a Regular Term of the Commissioners' Court within said County and State, and there were present on this date the following members of the Court, to -wit: Michael Pfeifer County Judge Roger C. Galvan Commissioner, Precinct #1 Kenneth W. Finster Commissioner, Precinct #4 Anna Goodman County Clerk Josie Sampson Deputy Clerk Commissioners Vern Lyssy and Neil Fritsch were absent. Thereupon the following proceedings were had: Commissioner Galvan gave the Invocation and Commissioner Finster led the Pledge to the US Flag and to the Texas Flag. APPROVE MINUTES OF 3UNE 23, 2016 AND DULY 14, 2016 MEETINGS: Commissioner Galvan made a motion to approve Minutes of June 23, 2016 and July 14, 2016 meetings. Commissioner Finster seconded the motion. Commissioners Galvan, Finster and Judge Pfeifer all voted in favor. Regular June 2016 Term THE STATE OF TEXAS § COUNTY OF CALHOUN § Held June 23, 2016 BE IT REMEMBERED, that on this 23rd day of June, A.D., 2016 there was begun and holden in the Commissioners' Courtroom in the County Courthouse in the City of Port Lavaca, said County and State, at 10:00 A.M., a Regular Term of the Commissioners' Court within said County and State, and there were present on this date the following members of the Court, to -wit: Michael Pfeifer County Judge Roger C. Galvan Commissioner, Precinct #1. Vern Lyssy Commissioner, Precinct #2 Neil Fritsch Commissioner, Precinct #3 Kenneth W. Finster Commissioner, Precinct #4 Farleigh Sutton Deputy County Clerk Thereupon the following proceedings were had: Commissioner Galvan gave the Invocation. Commissioner Finster led the Pledge to the US Flag and Commissioner Fritsch led the Pledge to the Texas Flag. Regular July 2016 Term THE STATE OF TEXAS § COUNTY OF CALHOUN § Held July 14, 2016 BE IT REMEMBERED, that on this 14th day of July, A.D., 2016 there was begun and holden In the Commissioners' Courtroom in the County Courthouse in the City of Port Lavaca, said County and State, at 10:00 A.M., a Regular Term of the Commissioners' Court within said County and State, and there were present on this date the following members of the Court, to -wit: Roger C. Galvan Commissioner, Precinct #1 Vern Lyssy Commissioner, Precinct #2 Kenneth W. Finster Commissioner, Precinct #4 Anna Goodman County Clerk Josie Sampson Deputy Clerk Michael Pfeifer, County Judge and Nell Fritsch, Commissioner Precinct #3, were absent. Commissioner Vern Lyssy presided as Judge Pro Tem. Thereupon the following proceedings were had: Commissioner Galvan gave the Invocation and Commissioner Finster led the Pledge to the US Flag and to the Texas Flag. REPORT FROM MEMORIAL MEDICAL CENTER: Memorial Medical Center CEO, Jason Anglin, presented the July 2016 report. Mr. Anglin reported Memorial Medical Center had a Net Income of $69,565 for the month, increasing Year -to -Date income to $2,028,081. Memorial Medical Center - Port Lavaca, Texas CEO Report July 20, 2016 Financial Results: In June we had a Net Income of $69,565 increasing our Income for the year to $2,028,081. June included $181,869 benefit from the Nursing Home MPAP program. Waiver 1115 updates We received and submitted a spreadsheet workbook for the renewal/extension of our five waiver projects. Memorial Medical Clinic We are focusing a lot of efforts on lowering clinic accounts receivable and our accounts receivable in the clinic continues to decrease. Torch Financial and Operational Improvement Project— We were one of six Critical Access Hospitals in South Texas to be invited to participate in this networking project. We have attended a couple of meetings with the group and are hosting the meeting in August. Annual Safety Training This past month our Plant Services Director Charles Samaha and Assistant Administrator Roshanda Thomas conducted multiple training sessions for staff for annual "safety" training. Neonatal Level 1 designation — Recently the State adopted new rules for designation for facilities who have nurseries. Designations go into effect in 2018. MMC will be pursuing a level 1 designation for our nursery. Cardio Pulmonary Rehab — Diamond Health has hired the staff needed for the program. We anticipate the service will begin in August. Imaging: Farah Janak is our new Imaging director and we have hired a new full time Nuclear Medicine tech. TDH conducted an inspection of Mammography, X-ray in hospital and clinic and found no deficiencies. We are experiencing some issues CAD equipment used in conjunction with Mammography and are exploring repair options. We have on our latest capital plan to replace our Mammography equipment in 2017. Information on Board Items: Renewal of Para Contract for Charge master services —Last year at this time a contract for charge master services with Para was approved for a year. We find the services to be an asset to MMC and would like to continue with the service. Please see attached information under agenda item. Presentation on Customer Service — Roshanda Thomas will do a presentation on customer service completed to employees during annual safety training. Educational Readings: Texas Hospital Association: 2015-2017 Texas Hospitals' Policy Priorities. Texas Hospital Association: THA Takeaways Medicaid 1115 Waiver Extension: What Does it Mean for Texas Hospitals and Patients? Texas Hospital Association: How Congress Can Support Texas Hospitals and Patients 2016 Closed Session — I have a closed session posted for CEO Evaluation R 7pectfuIly, Jason �AnSICEO Memorial Medical Center MZ exas hospitals strive to provide the highest quality care to any Texan who seeks care attheir facilities. Hospitals also are required by federal law to provide, at a minimum, a medical screening to anyone who seeks it and to provide stabilization and treatment services for an emergency medical condition, regardless of a patient's ability to pay. Taken together, this requires hospitals to have: ® Stable and equitable financing; and ® A sufficient and appropriately trained health care workforce. Texas hospitals advocate for the following seven public policy priorities to support our work. Reducing the Number of Uninsured Texans Despite significant reductions in the number of uninsured Americans in the last several years,Texas is the only state in the nation where more than 20 percent of its residents lack health insurance. The consequences of such a high uninsured rate are many and include: a A significant uncompensated care burden for hospitals; ® Higher costs for the privately insured; ® Higher costs for local taxpayers, and ■ Reduced productivity and profits for Texas employers. Texas hospitals support efforts to increase the number of Texans with comprehensive health insurance, including: ® Enrolling all uninsured Texans who are eligible for coverage into the federal health insurance marketplace; and ® The state's acceptance of federal funds to increase access to coverage for low -wage working Texans whose incomes are too low to qualify for the health insurance marketplace. TEXAS HOSPITAL ASSOCIATION Maintaining Funding for the State's Trauma Care Network Texas has 284 designated life-saving trauma care facilities that provide care when and where it is needed in the event of a car accident, mass casualty event or othertype of trauma incident. In these cases, time is the enemy and having a qualified trauma facility nearby can mean the difference between life and death. Ensuring that the state's trauma care network can continue to meet the needs of rapidly growing population requires adequate funding. One-third of all trauma patients in the state have no health Insurance. Texas trauma facilities currently provide more than $230 million In unreimbursed care each year. Without funds from the states Driver Responsibility Program, this unreimbursed care amount would be even greater, and the state would have fewer designated trauma facilities. Since 2012, the DRP has provided $84 million to state trauma hospitals to offset a portion of their uncompensated trauma care. Whether it is the DRP or another dedicated source, Texas hospitals and Texans need a stable source of trauma care funding. Funding to Support a Strong Behavioral Health Care System Texas historically has ranked at the bottom of states in per capita mental health funding, although appropriations by the 83rd and 84thTexas Legislatures have increased funding for behavioral health care inTexas. The state has too few inpatient beds for patients with severe behavioral health needs, and outpatient behavioral health care services are not sufficiently available to keep individuals out of behavioral health crisis or to manage chronic behavioral health needs. The impact forTexas hospitals — often the only recourse for patients needing behavioral health care — is seen in: ® Reduced emergency department capacity; ® Increased hospital readmissions; and ® Increased hospital uncompensated care. Continued Texas hospitals support the necessary state funding to ensure timely and appropriate access to inpatient and outpatient, community -based services and supports for Texans with a behavioral health diagnosis. Medicaid Reimbursement Rates That Reduce Reliance on Supplemental Payments and Protect Access to Care Medicaid reimbursement rates have traditionally been well below the cost of care for both inpatient and outpatient hospital services. The result is increased reliance on a shrinking pool of hospital supplemental payments and a health care safety net straining to meet the needs of a growing population. Texas hospitals support theTexas Legislature's recent actions to target a Medicaid reimbursement rate increase to those hospitals that serve a large number of Medicaid and uninsured patients. We also support Medicaid reimbursement rates that more accurately reflect the cost of delivering care. Extending the Medicaid 1115 Transformation Waiver and Increasing Uncompensated Care Funding The Texas Health Care Transformation and Quality Improvement Program, otherwise known as the Medicaid 1115 Transformation Waiver, is redesigning the delivery of health care In Texas to make it more efficient and effective. The waiver is a collaboration of the Texas Health and Human Services Commission, the Centers for Medicare & Medicaid Services and more than 300local health care providers, including hospitals, community mental health centers, local health departments and physician groups. Valued at nearly $30 billion overfive years, the waiver supports projects that improve access to needed services and reduce health care costs. Texas hospitals support extending the state's waiver through 2021 in order to: ■ Continue the financial savings for the state and federal governments achieved through statewide managed care for Medicaid participants; ® Preserve health care access for the state's uninsured population; and ® Continue health care innovation through more than 1,400 delivery system improvement projects that are improving access to timelier community -based care, reducing avoidable hospital admissions and readmissions, improving self - management of chronic illnesses and reducing health care costs. In addition to continuing the waiver, Texas hospitals support an increase In the waiver's uncompensated care funding. Without increased lJC funding, hospitals will absorb those growing costs and be forced to reduce services or staff; delay investment in infrastructure and technology; or in some cases, close altogether. Continued Funding for Physician, Nurse, Behavioral Health Professional and Allied Health Professional Education and Training Texas has too few physicians to meet the health care needs of its rapidly growing population. Statewide, there is a severe shortage of primarycare physicians, as well specialists in a number of disciplines, including pediatrics, endocrinology and geriatrics.The number of psychiatrists and other behavioral health care professionals is insufficient to serve all Texans living with mental health or substance abuse issues. Three-quarters of Texas counties are designated as mental health professional shortage areas; 70 percent of counties have no practicing psychiatrists. The state also has well -documented shortages of nurses and allied health professionals. Texas hospitals support continued appropriations to address the state's critical shortage of physicians, nurses and behavioral health care professionals. Support for the Nursing Shortage Reduction Fund, the state's graduate medical education programs and the loan repayment program for behavioral health care professionals should be continued. Preserving Access to Care in Rural Communities Rural Texas hospitals have unique needs and challenges. They cover 85 percent of the state's geography and provide access to routine and emergency health care for 15 percent of the state's population. Compared with their urban counterparts, they serve a larger proportion of older, uninsured and publicly insured patients and, as such, are particularly vulnerable to any cuts to Medicare and Medicaid. Since 2013,13 ruralTexas hospitals have closed, leaving their residents without access to emergency and inpatient hospital care. CWTexas hospitals support Medicaid and Medicare reimbursement policies that maintain rural hospitals'ability to serve their communities. aw m 2015 Texas Hospital Association. All rights reserved. Questions should be addressed to John Hawkins, senior vice president of advocacy and public policy, atjhawkins@tha.org or 572/465-1505. According toTexas Government Code 305.027, this material may be considered 'legislative advertising'Authorization for. its publication is made by John Hawkins, Texas Hospital Association, 1108 Lavaca, AusrinTx 78701-2180. Texas Hospital Association • 1108 Lavaca, Suite 700, Austin, Texas 78701-2180 512/465-1000 - www.tha.org - - TEXAS HOSPITAL ASSOCIATION Medicaid 1115 Waiver Extension: What Does It Mean for Texas Hospitals and Patients? On May 2, the Centers for Medicare & Medicaid Services approved a 15-month extension of Texas' innovative and cost effective Medicaid 1115 waiver, allowing it to continue through December 2017. Continuation of the waiver is essential for maintaining quality, accessible health care services across Texas. This agreement between the state and federal governments continues the waiver's three primary activities that have been in place since 2011: 1. Allow the state to implement statewide managed care enrollment for most Medicaid beneficiaries; 2. Provide a fanding mechanism to reimburse hospitals for some of their uncompensated care costs stemming from caring for those without health insurance and from underpayment from the Medicaid program; and 3. Incentivize hospitals and other health care providers and groups to collaborate on projects to improve access to care and reduce health care costs in local communities. This piece of the waiver is called the Delivery System Reform Incentive Payment program, or DSRIP. There are nearly 1,500 DSRIP projects across the state, about one-third of which are focused on improving access to behavioral health care services, i.e. through co -location of behavioral and physical health services, extended clinic hours and delivery of new services such as crisis stabilization. Under the terms of the 15-month extension: • The uncompensated care funding mechanism and DSRIP program both will be landed with federal dollars at $3.1 billion for 12 months; these payments are contingent on local hospitals providing an intergovernmental transfer of matching funds. UC and DSRIP funding for months 13-15 will be prorated at an additional amount; e No changes will be made to the managed care arrangement; and • No changes will be made to current DSRIP projects. The Texas Medicaid 1115 waiver is highly cost effective. For each year, expenditures have been significantly less than they would have been in the absence of the waiver. Over the waiver's five-year term, savings have exceeded $8.7 billion. The goal of Texas hospitals is to reinvest these savings into continuing the waiver and its successful programs and services. For more information, contact: Vice President, Federal Affairs Texas Hospital Association TEXAS HOSPITAL ASSOCIATION How Congress Can Support Texas Hospitals and Patients 2016 !� s r F 4 i M Texas hospitals and the patients we serve need stable Medicare and Medicaid programs that reimburse health care providers fairly for services provided and are financially viable for generations to come. Reductions in Medicare and Medicaid payments to hospitals reduce access to care for low -Income and elderly populations. • Texas hospitals oppose any efforts to equalize payments between hospital outpatient departments and community -based physician practices.05ite neutral" payments ignorethe differences in licensing, regulatory oversight and patient population mix between the two types of care sites. • Texas hospitals oppose anyfurther reductions in Medicare and Medicaid Disproportionate Share Hospital payments and in pay- ments that partially offset Medicare bad debt costs. While preserving the solvency of the Medicare program is critical, hospitals and other health care providers cannot be the sole source of program savings; other program changes should be considered. • Increasing the beneficiary eligibility age, • Unifying Medicare Parts A and B cost sharing; and • Limiting Medigap plans from providing first -dollar coverage for cost -sharing. M Texas hospitals and the patients we serve need full federal funding of the Hospital Preparedness Program. The Hospital Preparedness Program is the primary source of federal funding for health care system preparedness and response in the event of disaster, emergency or disease outbreak. Yet, despite the increasing number of manmade and natural threats to public health and safety, HPP funding has decreased or remained flat since its inception in 2001. Under the president's proposed budget, the HPP would be funded at $254 million for fiscal year 2017.Texas'share would be $15.8 million, the same amount as in 2016 and $10 million less than in 2015.The $10 million in additional HPP funds in 2015 reflects an emergency appro- priation to fight Ebola. Some of these funds have now been redirected to combating the Zika virus. At a minimum, HPP funding nationwide should be increased to at least the amount authorized under the 2013 Pandemic and All -Hazards Preparedness Reauthorization Act ($375 million.) Texas hospitals and the patients we serve depend on health care policies that acknowledge rural communities'unique needs and circumstances and protect rural residents' ability to access needed health care services. Texas hospitals support: • S. 258/H.R.169 (Critical Access Hospital Relief Act); • S. 332/H.R.663 (Rural Hospital Access Act); and • S. 257/H.R.1611 (Protecting Access to Rural Therapy Services Act). Rural Texas hospitals have unique needs and challenges.They cover 85 percent of the state's geography and provide access to routine and emergency health care for 15 percent of the state's population. Com- pared with their urban counterparts, they serve a larger proportion of older and uninsured and publicly Insured patients. As a result, they are disproportionately impacted by cuts to Medicaid and Medicare. According to Texas Government Code 305.027, this material maybe considered'legisiztive adverlising.-Authorization for its publication is made by John Hawkins,Tw.as Hospital Association, IT 08 Lavaca, AustinTx 78701-2180. Texas hospitals and the patients we serve need a fair readmissions reductions program that adjusts financial penalties to account for sociodemographic factors that are proven to influence whether a patient is readmitted to a hospital. Texas hospitals support: S. 688/H.R. 1343 (Establishing Beneficiary Equity in the Hospital Readmission Program Act). Under the Medicare Hospital Readmissions Reduction Program, hospitals are penalized for°excessive readmissions." The current financial penalty is three percent of Medicare inpatient reimbursement and applies to readmissions for heart attack, pneumonia, heart failure, hip or knee replacements and chronic obstructive pulmonary disease. It does not adjust penalties based on patient demographics, despite the fact that hospitals with a large number of low-income patients are more likely both to incur a readmissions penalty and to incur the maximum penalty, often as a result of factors outside of the hospital's control. Low-income patients are more likely to: • Have language and cultural barriers that impede compliance with discharge instructions; • Lack the necessary resources to purchase medications; • Have other chronic conditions, and/or • Have fewer options for post -discharge care. MedPAC and the National Quality Forum both have suggested that performance and outcomes measures, including readmissions penalties, account for socioeconomic status. Texas Hospital Association 1108 Lavaca, Suite 700 Austin, TX 78701-2180 www.th"a.org Texas hospitals and the patients we serve need a strong 340B drug pricing program and a closer examination of the causes and effects of rising prescription drug costs in both the private health insurance and Medicare markets. The 340B drug pricing program helps hospitals that care for low-income patients to reduce the price of outpatient prescription drugs for their patients. MedPAC estimates that hospitals In the 340B program receive a minimum discount of 22.5 percent of the average sales price for drugs paid under the outpatient prospective payment system. Approximately45 percent of all Medicare acute care hospitals participate In the 340E program. Yet, 340B drug purchases account forjust 2 percent of the $374 billion in annual drug purchases made in the U.S. Hospitals use the 340B savings to provide free or reduced -price prescription drugs to vulnerable patient populations and to in- crease access to other necessary health care services, including free care for uninsured pa- tients, free vaccines, services in mental health clinics, medication management programs and community health programs. At the same time, drug prices across all markets are increasing rapidly and Imposing barriers to care for uninsured and insured patients alike. The price growth for prescrip- tion drugs is outpacing that of hospital and physician services. In 2015, the price growth for hospitals was just 0.7 percent, while for prescription drugs was nearly 5 percent. Texas hospitals and the patients we serve need a behavioral health care system that promotes timely, community -based care and reduces unnecessary hospital- izations and incarcerations. Adequate funding to enhance care coordination and meet the growing demand for ser- vices also is required. Despite improvements in access to behavioral health care as a result of greater awareness of the needs of those with behavioral health diagnoses and the federal parity law, persistent gaps and access difficulties remain for many with mental or substance use disorders. In Texas, the unmet need for behavioral health care services is as big as the state itself: • Almost two-thirds of adolescents with depression receive no treatment; • 63 percent of adults with a mental illness receive no treatment or counseling; • 91 percent of individuals of any age with Illicit drug dependence or abuse receive no treatment; and • 68 percent of Texas counties are designated as health profession shortage areas for mental health. For more information, contact Taylor Coffey atTHA at tcoffey@tha.ofg. Memorial Medical Center Financial Report For the Month of: June 2016 Overview: The hospital recorded a $69,567 profit from all entities in June, bringing Year to Date Net Income to $2,028,081. This compares with $1,357,145 budgeted for the year and $495,814 for the first six months of 2015. Of this amount, $1,236,347 comes from the Nursing Home MPA Program, leaving $791,734 that is directly comparable to last year. Gross Patient Revenue was $376,028 lower than in May due to generally lower volume across the board. The Surgical Clinic and Imaging were the only two areas showing increased volumes. Total operating expenses were $2,174,796 against a $2,237,799 budget and are $411,733 lower than budget for the year. At this time, only employee benefits are running higher than we anticipated. Audit Entries: Please note that the Year to Date Net Income reported for June 2016 will not be equal to the May Net Income plus the month of June. This is due to $118,723 benefit the hospital realized from audit entries discussed by Brad Monahan last month. We have also updated all of the Balance Sheet accounts to reflect the audit adjustments recorded in December. These include increased reserves, higher provision for Group Health, and other adjustments. Statistics: Average Daily Census decreased from 14.0 in May to 12.7, which is the second lowest so far this year. Admissions, at 91, were also lower than in any month other than March. As stated above, MMC's Surgical Clinic had higher than usual volume (99 visits) in June. Our average for the last 12 months is 85. The RHC continues to see a high volume of patients but did decrease to 1,797 from last month's record 1,832. Lab procedures were essentially flat in June compared to May, at 31,471 and Imaging showed a 2% increase. There were 1,636 procedures performed in June which is the highest in the past 12 months. Balance Sheet Highlights: ASSETS Bank Accounts Cash in the bank increased to $3,765,094 at the end of June. This is made up of $2,303,551 in operating cash, $245,550 in our private waiver account, $715,893 in the nursing home accounts and $100 in the Clinic Construction account, in addition to the $500,000 CD. Accounts Receivable Patient A/R dropped by $923,013 at the end of June as a result of increased collections, some cleanup of old balances, and the slightly lower revenue. This allowed us to lower reserves as well and resulted in the lowest Net Patient A/R since February. Accounts Receivable — Other The total in this account is $7,953,988 consisting mainly of expected payments from the DSRIP component of the Waiver 1115 program, the Uncompensated Care program and supplemental payments due under the NH MPAP program. We processed an IGT the first week of July and should receive payment for our April DSRIP reporting before 7/31. Accounts Receivable Nursing Home There is a balance of $4,582,823 in accounts receivable on the five nursing home books. Accounts Receivable Est. 31d Party Paver Settlements We do not show any receivable from Medicare at this time. LIABILITIES Accounts Payable Accounts payable decreased slightly to $449,673. Due to Cantex The balance of $6,756,404 consists of $715,893 in Cash in the nursing home cash accounts (less $1,000 MMC contributed to set the accounts up and $1 rounding), $1,458,688 in accrued MPA Payments, and $4,582,823 in accounts receivable also reflected in MMC's accounts receivable. Accrued Expenses We carried accrued payroll and benefits payable to hospital employees totaling $1,105,479. This is a slight decrease from May and should continue to decrease as our employees use accrued PTO time during the summer months. Accrued Intergovernmental Transfers Our books reflect IGT accruals of $2,035,042 for upcoming DSRIP and Community Benefits transfers. Accrued Payable— Est. 3rd Party Paver We currently show a payable to the Medicare program of $270,771 based on our mini cost report calculation at June 30. This is a reduction of $37,739 and reflects the lower volume MMC experienced in June. Notes Payable The hospital has a note payable to Calhoun County for $3,381,758, which reflects the two loans for MPAP IGT, a draw on the Physician Recruiting of $975,000, and the $500,000 borrowed to pay off leases. We expect to begin payments on this in October 2016 based on current cash flow projections from the nursing home programs. Leases Payable The hospital has $733,825 in long term debt of which $121,227 is due over the next 12 months. Current Ratio The ratio between our current assets and current liabilities is 1.51 compared to a 2.3 benchmark. Other Projects In July, we expect to revise the hospital's method of calculating reserves on patient accounts to include suggestions made by our auditors and to reduce the current cumbersome method, which involves the use of 5 spreadsheets. We have recently implemented a daily cash deposit tracking system to eliminate timing differences between our bank, CPS], and e-MDS. Current Period Nursing Hospital Clinics Homes Combined 1,312,873 - - 1,312,873 2,648,688 542,675 - 3,191,363 1,681,939 - - 1,681,939 - - 3,374,575 3,374,575 5,643,500 642,675 3,374,575 9,560,750 3,786,619 (5,578) - 3,780,941 210,479 - - 210,479 26,905 - - 26,905 (12,507) 12,507 - - (558,018) - - (568,018) 745,741 - - 745,741 4,199,119 6,929 - 4,206,048 1,444,381 535,746 3,374,575 5,354,702 69,606 9,272 - 78,878 1,513,987 545,018 3,374,575 5,433,580 Current Period Nursing Hospital Clinics Homes Combined 735,639 103,174 - 838,813 199,010 36,560 - 235,570 194,302 159,237 - 353,539 283,550 72,320 - 355,870 252,232 14,734 - 266,966 7,076 - - 7,076 49,568 - - 49,568 63,550 3,836 - 67,394 - - 3,374,575 3,374,575 1,784,936 389,860 3,374,575 5,549,371 73,066 37,733 - 110,799 1.858,002 427,593 3,374,575 5,660,170 (344,016) 117,425 - (226,590) 296 296 (3,021) - - (3,021) (161,565) (111,466) - (273,031) 230,807 159,237 - 390,044 181,869 181,869 66,517 47,771 181,869 296,157 (277,498) 165,196 181,869 69,567 Memorial Medical Center Income Statement by Operating Unit For the Month Ended May 31, 2016 Revenue Year to Date Nursing Hospital Clinics Homes Combined Inpatient Revenues 8,166,083 - - 8,156,083 Outpatient Revenues 15,709,393 3,036,186 - 18,745,579 ER Revenues 10,516,502 - - 10,516,502 Resident Revenues - - 20,378,073 20,378,073 34,381,978 3,036,186 20,378,073 67,796,237 Total Patient Revenue Revenue Deductions Contractuals 19,626,018 528,404 - 20,154,422 Charity 762,664 - - 752,564 Indigent Care 142,090 - - 142,090 Overhead (114,089) 114,089 - - DSH (1,704,411) - - (1,704,411) Bad Debt 4,641,634 - - 4,641,534 Total Revenue Deductions 23,343,806 642,493 - 23,986,299 Net Patient Revenue 11,038,172 2,393,693 20,378,073 33,809.938 Other Operating Revenue 207,237 52,632 - 259,869 11,245,410 2,446,324 20,378,073 34,069,807 Total Operating Revenue Operating Expenses Year to Date Nursing Hospital Clinics Homes Combined Salaries & Wages 4,539,426 609,824 - 5,149,250 Employee Benefits & PR Taxes 1,426,481 195,752 - 1,622,233 Professional Fees 1,107,436 1,004,441 - 2,111,877 Purchased Services 1,613,830 221,237 - 1,835,067 Supplies 1,479,572 64,803 - 1,544,375 Insurance 35,635 - - 35,635 Utilities 275,465 - - 275,465 Other Expenses 411,179 29,981 - 441,160 Nursing Home Fee - - 20,378,073 20,378,073 Total Operating Expenses 10,889,024 2,126,038 20,378,073 33,393,135 Depreciation 437,055 117,733 - 554,788 Total Expenses 11,326,079 2,243,771 20,378,073 33,947,923 Net Operating Income / (Loss) (80,669) 202,553 - 121,884 Investment Income Interest Expense Contributions and Grants IGT Expense Service Contribution by SOSET Nursing Home MPAP Total Non -Operating Revenue Total Net Income / (Loss) 1,059 - - 1,059 (19,596) - - (19,596) 500 - 500 (901,961) (703,108) - (1,605,069) 1,288,515 1,004,441 - 2,292,956 - - 1,236,347 1,236,347 368,518 301,332 1,236,347 1,906,197 287,848 503,886 1,236,347 2,028,081 -1- c ti ro m N m a c � 0 U E ^' u 0 0 0 0 o m c o 0 o M 0 0 0 0 o n 0 a v p W d O t� r l0 Op M h m O O C c o o Ln m .-+ o m u � O o m in m m o m io m o w �n v C M O M tO b'1 Ol t, N N O N M tl1 W p a m m m m v m w c N� � L v '-1 V Ol m N U vY o O w U qS lD C G N N q N N U W 001 cl W H O M c0 m N M Y C M h N t0 t0 h O V i LL> N cY M m m m N N Z z E E N e7J vt l0 W t0 1� N C 41 N �-I O M of W p M N l0 N A M O � Q m 0 m a N h m � N tO ri N ri W W v m N N tD O VI m � E vi vi Ea v.-a ti ti N W � � t0 w M d' m m n w m m v ti NI� N m v N o m m m m v in �r m a m m rci ri .ti o vi M N ro m m n m n M m h cs m o m m 7 m n m a � m O W N 0 m N N O c0 t0 N t0 OJ O io 14 m Lo n o m m m m n v v W O M N c I of 1� n d N N m N e-I M e1 m OJ N m o v m D M m r n O O m � m ti N n � N 1f1 ll1 V w m tD tO ttt m vw.ia Ki V E m3 s „ QE, O Eo N 0 Z❑F- New Patient Clinic Visits Existing Patient Clinic Visits 1,134 1,370 1,483 1,539 1,589 - . 1,573 8,688 1,448 All Other Visits 100 4 181 2 287 48 Total RHC & Surgery Clinic Visits 1,643 1,852 1,997 1,867 2,102 1,898 11,359 1,893 Specialty Clinic Visits 456 502 485 573 532 525 3,073 512 Hospital OR Procedures 41 57 53 48 57 54 310 52 Total Visits & Procedures 2,140 2,411 2,535 2,488 2,691 2,477 14,742 2,457 No Shows No Show % Surgery Clinic Revenue Specialty Clinic Revenue Patient Revenue Estimated Medicare Settlement Overhead Benefit 169 166 166 158 192 163 1,014 169 9% 8% 8% 8% 8% 8% 8% 366,389 261,090 338,688 259,114 411,286 344,163 1,980,731 330,122- 59,112 88,731 54,339 52,543 31,848 84,256 370,829 61,805 95,915 83,165 114,464 124,576 152,250 114,256 684,628 114,104 521,416 432,986 507,491 436,233 695,384 542,675 3,036.136 506,031 16,502 (13,276) 17,231 1,601 15,091 5,578 42,727 ,7,121 (22,196) (14,109) (21,444) (17,582) (26,251) (12,507) (114,089) (19,015) Meaningful Use - - Rent Revenue 567 667 1,717 517 2,017 767 6,250 1,042 340E Revenue 528 (297) 2,759 8,762 7,255 27,374 46,382 7,730 Total Miscellaneous Revenue 1,094 369 4,476 9,279 9,272 28,141 52,632 8,772 Total Net Revenue 284.112 427,697 347,366 406,195 565,490 425,465 2,446,324 407,721 406,195 555,490 425,465 Salaries - Regular 82,009 82,100 90,885 89,184 94,314 89,392 527,883 87,981 Salaries -Overtime 4,447 6,569 3,065 4,446 4,395 3,047 25,970 4,328 Salaries - PTO 9,074 5,078 13,866 9,688 7,531 10,735 55,972 9,329 Total Salaries 95,531 93,748 107,816 103,317 106,239 103,174 609,824 101,637 Benefits - FICA 7,099 6,409 7,026 7,257 7,390 7,601 42,782 7,130 Benefits - Federal Unemployment 367 120 133 81 63 54 818 136 Benefits - Retirement 7,604 7,020 7,693 7,907 8,078 8,240 46,542 7,757 Insurance -Hospitalization 16,770 5,865 15,546 21,639 15,252 18,155 93,226 15,538 Insurance- Other 1,469 187 1,612 1,982 1,228 1,595 8,072 1,345 Insurance -workers comp 490 182 918 903 905 913 4,312 719 Total Benefits 33,799 19,782 32,927 39,769 32,916 36,560 195,752 32,625 Total Salaries Wages and Benefits 129,329 113,530 140,743 143,086 139,155 139,734 805,577 134,263 Supplies -General 4,592 14,490 8,282 11,663 7,571 14,181 60,778 10,130 Supplies - Office 1,136 698 447 275 502 504 3,562 594 Freight 137 98 32 36 31 49 383 64 Total Supplies 6,865 15,287 8,841 11,974 8,103 14,734 64,803 10,801 Pro Fees -Physicians 157,424 139,412 141,248 140,017 267,103 159,237 1,004.441 167,407 Purchased Services - Non -physician 28,140 26,689 26,118 32,656 35,314 72,320 221,237 36,873 Total Purchased Services 185,564 166,101 167,366 172,673 302,417 231,657 1,225,677 204,280 Interest Expense 746 716 686 656 625 595 4,025 - 671 Travel 444 231 1,008 1,066 - - 2,749 458 Subscriptions 167 2,607 3,417 167 167 492 7,015 1,169 Education 295 199 260 - - 754 120 Total Other Practice Expenses 1,651 4,191 5,391 7,221 2,753 2,781 23,990 3,998 Leases & Rental 720 1,054 1,054 1,054 1,054 1,054 5,991 998 Total Rent and Leases 720 1,054 1,054 1,054 1,054 1,054 5,991 998 -3- Mar 16 Net Operating Income (39,018) 127,534 23,970 70,187 102,007 35,606 320,286 53,381 Depreciation - (16,000) (16,000) (16,000) (16,000) (16,000) (37,733) (117,733) (19,622) IGT Expense (110,197) (97,588) (98,874) (98,012) (186,972) (111,466) (703,108) (117,185) Communit4Benefits Contribution 157.424 139,412 141,248 140,017 267,103 169,237 1,004,441 167,407 Contribution Margin (7 791) 153,358 50,345 96,192 166,138 45,644 503,886 83,981 -4- New Patient Clinic Visits Existing Patient Clinic Visits All Other Visits Total Clinic Visits Hospital OR Procedures Total Visits & Procedures 479- 463 394 305 311 3uu Z,ZoZ 1,077 1,297 1,424 1,478 1,521 1,497 8,294 - - 100 4.181 2 287 .1,556 1.760 1,918 1,787 2,013 1,799 10,833 21 28 28 23 31 25 156 375 1,382 48 1,806 26 1,832 No Shows/Missed Appointments 162 159 159 155 185 150 970 162 No Show % 9% 8% 8% 8% 8% 8% 8% Patient Revenue Statement 396,389 of Revenues 261,090 & Expenses 338,683 259,114 411,286 344,163 1,980,731 330,122 Estimated Medicare Settlement 16,502 (13,276) 17,231 1,601 15,091 5,578 42,727 7,121 Overhead Benefit (22,196) (14,109) (21,444) (17,582) (26,251) (12,507) (114,089) (19,015) Contractual Adjustments (165468) 113961 (54380) 77131 68,312 (95951) (46,385) (7,731) Net Revenue 206,237 347,666 280,095 320,266 468,438 241,283 1,862,984 310,497 340E Revenue 528 (297) 2,759 8,762 7,255 27,374 46,382 7,730 Total Miscellaneous Revenue 528 (297) 2,759 8,762 7,255 27,374 46,382 7,730 Total Net Revenue 205,765 347,369 282,854 329,027 475,693 268,657 1,909,365 318,228 Salaries -Regular 70,998 69,334 79,770 78,833 81,978 79,609 460,521 76,754 Salaries - Overtime 3,198 6,742 3.066 4,330 3,122 2,865 23,323 3,887 Salaries - PTO 8,483 3,918 12,284 7,462 6,597 8,885 47,629 7,938 Total Salaries 82,679 79,994 95,120 90,624 91,697 91,360 531,474 88,579 Benefits - FICA 6,004 5,504 6,008 6,292 6,305 6,634 36,747 6,124 Benefits - Federal Unemployment 310 114 128 75 61 54 742 124 ' Benefits - Retirement 6,449 6,059 6,613 6,882 6,930 7,214 40,147 6,691 Group Health 14,514 5,004 13,716 18,980 13,164 16,077 81,454 13,576 Other Insurance 1,271 160 1,422 1,738 1,060 1,412 7,063 1,177 Workers' Comp 424 155 810 792 781 809 3,772 629 Total Benefits 28,972 16,995 28,696 34,760 28,301 32,200 169,924 28,321 Total Salaries, Wages, and Benefits 111,651 96,989 123,816 125,384 119,998 123,559 701,398 116,900 Supplies -General 3,417 13,618 7,125 10,805 6,324 13,306 54,594 9,099 Supplies - Office 1,087 451 407 235 420 414 3,013 502 Freight 137 89 11 36 23 49 344 57 Total Supplies 4,641 14,158 7,623 11,076 6,767 13,767 58,032 9,672 Pro Fees - Physicians 112,883 104,512 104,515 105,421 234,131 126,259 787,721 131,287 Purchased Services - Non -physician 3,615 6,414 6,262 6,869 5,289 5,220 33,668 5,611 Total Purchased Services 116,497 110,926 110,777 112,289 239,420 131,480 821,389 136,898 Interest Expense 746 716 686 656 625 595 4,025 671 Travel - 444 231 1,008 1,066 - _ - 2,749 458 Subscriptions .,., -. .,_, 167 _2,607 -2,767 -... 167 167 492 6,365 1,061 Education _- -- 8"295 .199 - 130 - - - - 624 104 Miscellaneous exp 20 _ _ _ 20 3 Total Other Practice Expenses . - -.- ,. 1,651 4,191 - 4,611 .,� .... 7,221•-- 2,753 2,781 23,210 3,868 Leases & Rental -445 692 - 692 _ _ 692 689 692 3,903 650 Total Rent and Leases - - 445 -'".692 692 692 689 -- 692 3,903 650 Total Expenses - 234 886 226 956 - 247,519 256,663 369,627 - 272 280 1,607,931 267,989 : Net Operating Income "'-" (29121) 120413 35335 72363 - 106066 (3622) 301,434 50,239 a Description Jan 16 Feb 16 - M@r 16 Apr 16 May 16 Jun 16 - YTD Average Depreciation (16,000) (16,000) (16,000) (16,000) (16,000) (37,733) (117,733) (19,622) IGT Expense (79,018) (73,159) (73,161) (73,795) (163,892) (88,382) (551,405) (91,901) Community Benefits Contribution 112 883- 104,612 104,815 105,421 234,131 126,259 787,721 131.287 Net Non -operating Income 33,865 31,354 31,355 31,626 70,239 37,878 236,316 39,386 Contribution Margin (11 256) 135,766 50,690 87,990 160,305 (3,478) 420,017 70,003 Net Revenue/Visit 132.24 197.37 147.47 184.12 236.31 149.34 176.25 Breakeven Visits w/o Community Benefit 1,776 1,150 1,676 1,394 1,564 1,823 9,123 Breakeven Visits w/ Community Benefit ,1.,520 991 1,466 1,222 1,267 1,570 7,782 New Patient Clinic Visits Existing Patient Clinic Visits All Other Visits Total Clinic Visits Hospital OR Procedures Total Visits & Procedures 30 57 19 73 20 59 19 61 21 66 23 76 132 394 22 66 87 92 79 80 89 99 52b 66 20 29 25 25 26 29 154 26 107 121 104 105 115 128 680 113 No Shows/Missed Appointments 7 7 7 3 7- - 13 44 7 No Show % 7% 7% 8% 4% 7% 12 % 8 % statement of Revenues & Expenses Patient Revenue 59,112 88,731 54,339 52,543 31,848 84,256 370,829 81,805 Estimated Medicare Settlement - Contractual Adjustments (39393) (59131) (40744) (35015) (21224) (56149) (251656) (41943) Net Revenue 19,719 29,600 13,595 17,528 10,624 28,107 119,172 19,862 Total Net Revenue 19,719 29,600 13,595 17,528 10,624 28,107 119,172 19,862 Salaries- Regular 4,354 5,884 5,152 4,117 5,382 4,044 28,933 4,822 Salaries - Overtime 1,081 (202) (29) 103 1,229 126 2,308 385 Salaries - PTO 219 550 825 1,836 418 455 4,303 717 Total Salaries 5,655 6,231 5,948 6,055 7,028 4,625 35,543 5,924 Benefits - FICA 557 399 519 462 569 457 2,963 494 Benefits - Retirement 575 410 534 475 586 470 3,050 508 Group Health 993 390 858 1,268 1,009 814 5,331 889 Otherinsurance 87 12 89 116 81 72 457 76 Workers'Comp 29 12 51 53 60 41 246 41 Total Benefits 2,270 1,220 2,051 2,374 2,305 1,853 12,072 2,012 Total Salaries Wages and Benefits 7,925 7,451 7,998 8,429 9,334 6,478 47,615 7,936 Supplies -General 498 437 599 401 747 412 3,094 516 Supplies - Office 11 - - 4 1 - 16 3 Freight - 9 10 - 8 - 28 5 Total Supplies 509 446 609 405 756 412 3,137 523 Pro Fees -Physicians 44,541 34,899 36,733 34,506 32,972 32,977 216,719 36,120 Purchased Services - Non -physician - - - - Total Purchased Services 44,541 34,899 36,733 34,596 32,972 32,977 216,719 36,120 Subscriptions - - 650 - 650 54 Total Other Practice Expenses - - 650 - - - 660 54 Total Expenses 52,975 42,797 45,990 43,430 43,062 39,867 268,122 44,687 Net Operating Income (33,256) (13,197) (32,396) (25,902) (32,438) (11,760) (148,960) (24,825) IGT Expense (31,179) (24,430) (26,713) (24,217) (23,081) Contribution Margin (18893) (2727) (21376) (15524) (22546) (1867) (83934) (13989) Net RevenueNisit Breakeven Visits w/o Community Benefit Breakeven Visits w/ Community Benefit 226.66 321.74 172.08 219.10 - 234 133 267 198 175 100 203 _. 151 119.37 283.91 361 140 278 106 ExpensesStatement of Revenues & Specialty Clinic Revenue 1,155 143 668 850 290 54 3,060 510 Infusion Revenue 21,599 11,625 11,545 13,102 10,959 10,957 79,787 13,298 Wound Care Revenue 73,161 71,397 102,351 110,624 141,001 103,245 601,779 100,297 Net Revenue 58,061 50,061- 49,200 59,124 67,155 127,934 411,536 68,589 Rent 567 667 1,717 517 2,017 767 6,250 1,042 Total Miscellaneous Revenue 567 667 1,717 517 2,017 767 6,250 1,042 Total Net Revenue 58,628 50,728 50,917 59,640 69,172 128,701 417,786 69,631 Salaries - Regular 6,656 6,883 5,963 6,234 6,954 5,739 38,429 6,405 Salaries - Overtime 168 29 28 13 44 56 339 56 Salaries - PTO 372 610 757 390 516 1,394 4,040 673 Total Salaries 7,197 7,522 6,748 6,637 7,514 7,189 42,808 7,135 Benefits - FICA 637 506 499 504 515 511 3,072 612 Benefits -State Unemployment - - - - - - ' Benefits- Federal Unemployment 28 10 5 5 2 - 50 8 Benefits - Retirement 580 551 546 550 562 557 3,346 558 Group Health 4,263 471 973 1,390 1,079 1,265 6,441 1,073 Otherinsurance 111 15 101 127 87 111 552 92 Workers'Comp 37 15 57 58 64 64 295 49 Total Benefits 2,557 1,567 2,180 2,634 2,309 2,508 13,755 2,293 Total Salaries Wages and Benefits 9754 9090 8929 9272 9823 9696 56563 9427 Supplies- General 677 436 557 457 499 464 3,090 515 Supplies - Office 38 247 40 36 81 90 533 89 Supplies - Forms - - - - - - - Freight - - 11 - - - 11 2 Total Supplies 715 683 609 493 580 564 3,634 606 Pro Fees - Physicians Purchased Services - Non -physician - 24,625 - 20,275 - 19,867 - 25,788 - 30,025 - 67,100 - 187,569 - 31,262 Total Purchased Services 24,525 20,275 19,857 25,788 30,025 67,100 187,569 31,262 Education 130 - - 130 11 Total Other Practice Expenses - - 130 - - - 130 Leases & Rental 275 362 362 362 365 362 2,088 348 Equipment leasing -other#1 - - Totai Rent and Leases 275 362 362 362 365 362 2,088 348 Total Expenses 35,269 30,409 29,886 36,914 40,793 77,713 249,984 41,664 Net Operating Income 23,359 20,319 21,031 23,726 28,379 60,08 167,802 27,967 IGT Expense - Community Benefits Contribution Net Non -operating Income - - - - - Contribution Margin 23,359 20,319 21,031 23,726 28,379 50,988 167,802 27,967 ni F a C 9mS m EP r CNFl d« ry Ce�o� m BpF �� o�'Fm ems Gmm 8 ma e m 8 P d n e e F g n m G ry G a N 51 r 5 iz rc u a w z rc `z E atc 12 Y F Q Z ~ 3 cG F 0 0 W W} pp W yW (� 2 -9- Memorial Medical Center Income Statement - Hospital For the Month Ended June 30, 2016 Current Period Revenue Fiscal Year To Date Actual This Budget This Month Month Last Year Actual YTD Budget YTD Last Year YTD $1,312,873 $1,382,702 $1,145,621 Inpatient Revenues $8,156,083 $8,296,214 $8,216,367 $3,191,363 $2,816,424 $2,788,568 Outpatient Revenues $18,745,579 $16,898,541 $15,197,983 $1.681.939 $1,732,131 $1,798,648 ER Revenues $10,516,502 $10,392,786 $10,673.125 $6,186,175 $5,931,257 $5,732,837 Total Patient Revenue $37,418,164 $35,587,541 $34,087,475 Revenue Deductions $3,780,941 $210,479 $26,905 ($558,018) $745,741 $2,851,261 $92,545 $50,631 ($112,561) $901,088 $3.105,041 $95,567 $26,173 ($145,793) $753,394 Contractuals Charity Indigent Care DSH/Waiver Bad Debt $20,154,422 $752,564 $142,090 ($1,704,411) $4,641,634 $17,107,568 $555,269 $303,788 ($675,369) $5,406,529 $19,127,020 $561,285 $195,608 ($844,758) $3,759,511 $4,206,048 $3,782,964 $3,834,382 Total Revenue Deductions $23,986,299 $22,697,784 $22,798,666 $1,980,127 $2,148,293 $1,898,455 Net Patient Revenue $13,431,865 $12,889,757 $11,288,809 $78,878 $64,313 $40,467 Other Operating Revenue $259,869 $385,880 $382,504 $2,059,005 $2,212,606 $1,938,922 Total Operating Revenue $13,691,734 $13,275,637 $11,671,313 Current Period Actual This Budget This Month Month Last Year $838,813 $896,933 $748,529 $235,570 $259,207 $261,306 $353,539 $516,313 ($443,979) $355,870 $149,610 $967,108 $266,066 $273,199 $253,802 $7,076 $4,273 $7,829 $49,568 $52,401 $46,982 $110,799 $62,800 $68,755 Operating Expenses Salaries & Wages Employee Benefits & PR Taxes Professional Fees Purchased Services Supplies Insurance Utilities Depreciation Fiscal Year To Date Actual YTD Budget YTD Last Year YTD $5,149,250 $5,381,600 $4,540,520 $1,622,233 $1,555,242 $1,481,198 $2,111,877 $3,097,880 $1,226.324 $1,835,067 $897,662 $1,737.806 $1,544,375 $1,639,193 $1,607,209 $35,635 $25,635 $46,974 $275,465 $314,407 $245,001 $441,160 $515,177 $440,925 $13.015.062 $13,426,795 $11,325,957 $554,788 $376,800 $503,033 $2,285,595 $2,300,599 $1,968,592 Total Expenses $13,569,850 $13.803,595 $11,828,990 ($226,590) ($87,993) ($29,670) $296 $103 $277 ($3,021) ($2,445) ($3,282) $0 $2,843 $350 U3,031) ($311,997) ($187,742) Net Operating Income / (Loss) Non Operating income/ (Exp) Investment Income Interest Expense Contributions and Grants Total Non-Oneratinn Revenue $121,884 ($527,958) ($157,677) $1,059 $617 $104 ($19,596) ($14,670) ($22,840) $500 $17,056 $350 05,069) ($1,871,984) ($1,028,643) ($112,302) $41,667 $48,136 Total Net Income/(Loss) $791,734 $250,001 $260,786 Current Period Actual This Budget This Month Month Last Year $3,374,575 $0 $3,781,635 Memorial Medical Center Income Statement - Nursing Home For the Month Ended June 30, 2016 Revenue Resident Revenues Fiscal Year To Date Actual YTD Budget YTD Last Year YTD $20,378,073 $0 $14,873,010 $3,374,575 $0 $3,781,635 Total Operating Revenue $20,378,073 $0 $14,873,010 Current Period Fiscal Year To Date Operating Expenses Actual This Budget This Month Month Last Year Actual YTD Budget YTD Last Year YTD $3,374,575 $0 $3,781,635 Nursing Home Fee $20,378,073 $0 $14.873,010 $3,374,575 $0 $3,781,635 Total Expenses $20,378,073 $0 $14,873,010 $0 $0 $0 Net Operating Income / (Loss) $0 $0 $0 $181,860 $184,524 $0 Total Net Income/(Loss) $1,236,347 $1,107,144 $235,028 -11- Memorial Medical Center Income Statement - Combined For the Month Ended June 30, 2016 Current Period Revenue Fiscal Year To Date Actual This Budget This Month Month Last Year Actual YTD Budget YTD Last Year YTD $1,312,873 $1,382.702 $1,145,621 Inpatient Revenues $8,156,083 $8,296,214 $8,216,367 $3,191,363 $2,816,424 $2,788,568 Outpatient Revenues $18,745,579 $16,898,541 $15,197,983 $1.681,939 $1,732,131 $1,798,648 ER Revenues $10,516,502 $10,392.786 $10,673,125 $3,374,575 $0 $3,781,635 Resident Revenues $20,378,073 $0 $14.873,010 $9,560,750 $5,931,257 $9,514.472 Total Patient Revenue $57,796,237 $35,587,541 $48,960,485 Revenue Deductions $3,780,941 $2,851,261 $3,105,041 Contractuals - $20,154,422 $17,107,568 $19.127,020 $210,479 $92,545 $95,567 Charity $752,564 $555,269 $561,285 $26,905 $50,631 $26,173 Indigent Care $142,090 $303,788 $195,608 ($558,018) ($112,561) ($145,793) DSHHWaiver ($1,704,411) ($675,369) ($844,758) $745.741 $901,088 $753,394 Bad Debt $4,641,634 $5,406,529 $3,759.511 $4 2n8 048 $3 782 964 $3.834.382 Total Revenue Deductions $23,986,299 $22,697,784 $22,798,666 $5,354,702 $2,148,293 $5,680,090 Net Patient Revenue $78,878 $64,313 $40,467 Other Operating Revenue $33,809,938 $12,889,757 $26.161,819 $259,869 $385,880 $382,504 $5,433,580 $2.212,606 $5,720,557 Total Operating Revenue $34.069,807 $13,275,637 $26,544,323 Current Period I Operating Expenses Fiscal Year To Date Actual This Budget This Month Month Last Year Actual YTD Budget YTD Last Year YTD $838,813 $896,933 $748,529 Salaries & Wages $5,149,250 $5,381,600 $4,540,520 $235,570 $259,207 $261,306 Employee Benefits & PR Taxes $1,622,233 $1,555,242 $1,481,198 $353,539 $516,313 ($443,979) Professional Fees $2,111,877 $3,097,880 $1,226,324 $356,870 $149,610 $967,108 Purchased Services $1,835,067 $897.662 $1,737,806 $266,966 $273,199 $253,802 Supplies $1,544.375 $1,639,193 $1,607,209 $7,076 $4.273 $7,829 Insurance $35,635 $25,635 $46,974 $49,668 $52,401 $46,982 Utilities $275,465 $314.407 $245,001 $67,394 $85,863 $58,260 Other Expenses $441,160 $515,177 $440.925 $3,374,575 $0 $3,781,635 Nursing Home Fee $20,378,073 $0 $14,873,010 $5,549,371 $2,237,799 $5,681,472 Total Operating Expenses $33,393,135 $13,426,795 $26,198,967 $110,799 $62,800 $68,755 Depreciation $554,788 $376,800 $503,033 $5,660,170 $2,300,599 $5,750,227 Total Expenses $33,947,923 $13,803,595 $26,702,000 ($226,590) ($87,993) ($29,670) Net Operating Income (Loss) $121,884 ($527,958) ($157,677) Non Operating Income / (Exp) $296 $103 $277 Investment Income $1,059 $617 $104 ($3,021) ($2,445) ($3,282) Interest Expense ($19,596) ($14,670) ($22,840) $0 $2,843 $350 Contributions and Grants $500 $17,056 $350 ($273,031) ($311,997) ($187,742) IGT Expense ($1,605,069) ($1,871,984) ($1,028,643) $390,044 $441,157 $268,203 Service Contribution by SOH $2,292,956 $2.646,941 $1,469,492 $181,869 $184,524 $0 Nursing Home UPL $1,236,347 $1,107,144 $235,028 $296.157 $314.184 $77,806 Total Non -Operating Revenue $1,906,197 $1,885,103 $653,491 $69,567 $226,191 $48,136 Total Net Income/(Loss) $2,028,081 $1,357,145 $495,814 -12- ( ! ( . ..... ) .,....... , . , ( \ . !R&;K RN ) (�§!( /E\§&m°°} \ \ � ` \ • § -l2: MEMORIAL MEDICAL CENTER PATIENT ACCOUNTS RECEIVABLE JUNE 2016 AGED TRIAL BALANCE: CURRENT FINANCIAL CLASS SOURCE: ATB BY FINANCIAL CLASS FINANCIAL CLASS MEDICARE $ MEDICAID $ BCBS COMMERCIAL $ �o PRIVATE $ TOTAL 0 - 30 31.60 61 - 90 91 - 120 121 -150 151 -180 >180 TOTAL 1,723,152 347,714 217,992 120,743 62,079 117,195 97,357 2,686,232 64.2% 12.9% 8.1% 4.5% 2.3% 4.4% 3.6% 21.6% 671,166 223,011 107,160 90,680 78,103 132,786 77,606 1,380,512 48.6% 16.2% 7.8% 6.6% 5.7% 9.6% 5.6% 11.1% 548,085 131,791 74,880 26,906 32,631 60,868 69,868 945,028 58.0% 14.0% 7.9% 2.9% 3.5% 6.4% 7.4% 7.6% 929,951 622,710 270,796 321,880 195,156 123,031 328,090 2,791,614 33.3% 22.3% 9.7% 11.5% 7,0%1 4.4% 11.8% 22A% 622,926 702,093 668,454 780,717 524,524 427,893 924,080 4,650,687 13.4% 15.1% 14.4% 16.8% 11.3% 9.2% 19.9% 37.3% 4,495,280 2,027,318 1,339,282 1,340,926 892,493 861,774 1,497,000 12,454,074 36.1% 16.3% 10.8% 10.8% 7.2% 6.9% 12.0% 100.0% NOTE -- Amounts and percentages may sum to Y or " 1 and 1% of the total or 100%, respectively, of their particular category due to rounding. AVERAGE DAYS IN PATIENT ACCOUNTS RECEIVABLE: DECEMBER GROSS 49.76 I 54.44.1 51.961 53.08 1 54.49 1 57 JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER I - I - I #DIV/01 I #DIV101 I #DIVr01 I #DIV101 AGED TRIAL BALANCE: ORIGINAL FINANCIAL CLASS SOURCE: ATB BY FINANCIAL CLASS FINANCIAL CLASS MEDICARE $ oX MEDICAID $ 0/1 BCBS $ o/ COMMERCIAL $ o/ PRIVATE $ TOTAL JUNE 0 - 30 31- 60 61 - 90 91 - 120 121 - 150 151 - 180 >180 TOTAL 1,779,230 515,671 334,712 251,853 151,228 178,618 194,192 3,405,504 62.3% 15.1% 9.8% 7.4% 4.4% 5.2% 5.7% 27.3% 689,140 203,137 172,271 185,365 169,612 148,368 111,704 1,679,597 41.0% 12.1% 10.3% 11.0% 10.1% 8.8% 6.7% 13.5% 565,139 187,393 141,604 115,215 119,719 120,095 171,502 1,420,666 39.8% 13.2% 10.0% 8.1% 8.4% 8.5% 12.1% 11.4% 827,847 645,897 315,760 410,144 270,304 174,293 621,348 3,265,593 25A% 19.8% 9.7% 12.6% 8.3%1 5.3% 19.0% 26.2% 633,925 475,220 374,935 378,350 181,630 240,400 398,254 2,682,714 23.6% 17.7% 14.0% 14.1%1 6.8% 9.0% 14.9% 21.5% 4,495,280 2,027,318 1,339,282 1,340,926 892,493 861,774 1,497.000 12,454,074 36.1% 16.3% 10.8% 10.8% 7.2% 6.9% 12.0% 100.0% NOTE -- Amounts and percentages may sum to W or'-' 1 and 1% of the total or 100%, respectively, of their particular category due to rounding. -14- MEMORIAL MEDICAL CENTER CAPITAL ACQUISITIONS FOR PERIOD ENDED 6/30/16 MONTHI DESCRIPTION BUILDING EQUIPMENT TOTAL 01/16 IF ELECTRONIC LAB INTERFACE - ELR - 4,475 4,475 JANUARY 2016 - COMPUTER PURCHASES - 6,317 6,317 WEBPT SOFTWARE - 7,524 7,524 HOLTER RECORDS (4) - 6,299 6,299 CLINIC - CIP - VARIOUS EQUIPMENT - 18,401 18,401 SUB TOTAL JANUARY - 43,015 4.3,015 02/16 JANUARY 2016- COMPUTER PURCHASES - 1,271 1,271 CLINIC - CIP - VARIOUS EQUIPMENT 11,042 133,730 144,771 SUB TOTAL FEBRUARY 11,042 135,001 146,042 03/16 SAMSUNG LEASE - XRAY ROOM 2 206,040 206,040 EVIDENT - LAB INTERFACE 4,554 4,554 EXEBRIDGEINTRANETPROJECT -CIP - 1,500 1,500 CLINIC - CIP - K&T PAY APP 277,983 - 277,983 CLINIC - CIP-ACl/BOLAND 18,535 - 18,535 CLINIC - CIP - VARIOUS EQUIPMENT - 24,079 24,079 SUB TOTAL MARCH 296,5181 236,173 532,691 04/16 CLINIC - CIP - ACl/BOLAND 2,770 - 2,770 CLINIC - CIP - VARIOUS EQUIPMENT - 5,363 5,363 DEPOSIT ON VOICE RECOGNITION INTERFACE - 3,000 3,000 APRIL 2016 - COMPUTER PURCHASES - 4,044 4,044 EMDS SOFTWARE LICENSE - DR. ANDRUS - 8,790 3,790 SUB TOTAL APRIL 2,770 21,197 23,967 05/16 CLINIC - CIP - K&T PAY APP 154,794 - 154,794 CARDIO REHAB EQUIPMENT - 10,529 10,529 PACS INTERFACE - DOWNPAYMENT - 500 500 SUB TOTAL MAY 154,794 11,029 165,823 06/16 JUNE 2016 - COMPUTER PURCHASES - 4,043 4,043 SUB TOTAL JUNE - 4,043 4,043 TOTAL $ 465,123 $ 450,458 $ 915,581 -15- Memorial Medical Center YTD YTD YTD 6/3012016 Statistical Comparison 06/30/14 06/30/15 06/30/16 OVER (UNDER) % OF (6 months) (6 months) (6 months) 6/30/2015 CHANGE Total Admissions 673 597 608 11 1.8% ER Admissions 490 438 605 167 38.1% Total Patient Days 2,677 2,469 2,367 (102) -4.1% AVERAGE DAILY CENSUS Medical/Surgical/ICU 11.60 10.36 10.46 0.09 0.99/ Obstetrics 0.94 1.01 0.81 (0.20) -19.7% Swing Bed 2.25 2.27 1.74 (0.53) -23.3% TOTAL AVG DAILY CENSUS 14.79 13.64 13.01 (0.64) -4.7% TOTAL AVG LOS-Acute care 3.62 3.78 3.66 (0.12) -3.1% Observation - Patients 248 225 299 74 32.9% Newborns -Births 63 76 55 (21) -27.6% MIA Clinic Visits 3,851 5,639 10,543 4,904 87.0% Surgical Clinic Visits 134 0 508 508 N/A Outpatient Visits 11,402 11,299 12,076 777 6.9% Emergency Room Visits 5,106 5,310 4,488 (822) -15.5% Specialty Clinic Visits 2,620 2,801 3,073 272 _ 9.7% Total Surgery & Endoscopy 564 579 592 13 2.2% Total Laboratory Procedures 158,685 170,513 187,220 16,707 9.8% Radiology Procedures 4,809 4,986 4,284 _ 43 14.9% Radiology OP - Clinic 0 0 700 700 #DIV/01 Bone Density 64 80 67 (13) -16.3% Nuclear Medicine 112 71 102 31 43.7% Ultrasound 1,095 1,271 1,172 (99) -7.8% Ultrasound -Clinic 0 0 286 286 #DIV/01 CT Scans 1,440 1,367 1,531 164 12.0% MRI 551 549 596 47 8.6% Mammograms 418 380 470 90 23.7% Total Radiology Procedures 8,489 8,704 9,208 504 5.8% Respiratory Therapy IP Procedures 6,091 6,357 4,998 (1,044) -24.1% Stress Test 55 22 43 21 95.5% EKG Exams 1,806 1,912 1,957 45 2.4% EEG Exams 7 10 0 (10) -100.0% Sleep Studies 57 37 _ 89 52 _ 140.5% Total Respiratory 7,959 8,338 7,087 (1,251) -15.0% Physical Therapy Total 13,226 11,032 10,105 (927) -8.4% Occupational Therapy Total 0 0 1,559 1,559 N/A Speech Therapy Total 0 0 189 189 N/A Pharmacy Total 58,515 77,403 73,141 (4,262) -5.5% Dietary Total 62,238 67,102 49,442 (17,660) -26.3% Pounds of Linen 119,662 120,462 74,444 (46,018) -38.2% -16- O m n o' v o n ro n m ry � o� o n w m 1p ono m a o m m a `pp� o o N m v 0' 0' rl o� m m N vNi N N O V O N N N n �4 N N N IIl V N OI vni Ol O „ N p V U N •i � N V M � C �-1 V n N n V n N LL n N m n M °I Ol N 41 n °1 N W N O N rtl 'i N tO n vl m U) M^ O N m •i Np O C Ol W W, W O W n W N Onl Ot n N m 'V n m N O N yN N m lrVi l0 n N O W O N N N fi � m N lD N N n V M O V Ol N N ei N l0 VI C n N Ol N m m OI � LL •Ni Oti mT M mn O N N W m ei n N N '4 O i N' 'i ei '1 Ml W q rl m � a OJ V N n pm� p V p 01 b N O ti °�I V N C �m'1 V, n M W n Vnl N N la4 ti ei N a n NI O Vml O n N 6 a N W O W c O ri O n O V °1 V1 'i O n N N O M W a O `i m n f1 �-1 N Ol ei V W N OI n Yl Lq W M N N Iq m O) OI n ri ei ei N O N C ei lfl N m �-1 fl M W M N O O n �O W N M n u1 N N O yy N W ti C N n O N ti 1M11 N n N O O N n �-I O tMv1 n 0 N ON1 N n •i eai W �-1 N N 'i N O W M N fi n N N m 0' 0' ei m M N N LL N Ol „ V V OJ 01 "1l° n mOt V OJN�° MIN 't N rl ti rl �ti � Ol N W n Q N O m� m O W m N O m N Ol a Iry'1 °Ol N oo n n� nv � p n N M O N M r O N 1/nl N V N C N � V N N m n 0 0 rl N N n �° lD VI n ei O O N N O Ol W O N N VI n O] O M N O III N V F' m � n VI W l° V M V t0 O1 tO N vt N �D V m 'Y n O t4 �'1 ei n ei ei N °I „ O vl N OJ vl r% O LD 9 N Ih OO .ti Oi rtl ry .ti ei W m V u C O N N = Z 2 N w ` b O °lp N a 1� yl my v M y o f{ M M ry N O lO m OJ n O Vl ry l° m O N O O N V N m m O O .-t va M O N o ei v1 'I W O ei In CO .mi n o m vl fI .i N tlm 0 O eom a0 m0 mti�m V V N N M NryO N OI C m aO ei N N N M O ei O ei Mi V O V ei 'i ei ei N �1. "1 'i ei � eryi N N % N O lO N NI O CO n V OJ M n �'1 N ID M O VI V Ol O n '1 °I N n ri O W% O e1 n O a b nNN' O OOI V V N 0' ' O m e r yj '1 O N � (J eni Q O yI Ol V W a n N N ul Ol n O O n n l0 YI N N M C M n n b 00 I6 N V l° lO n a W O Ot O n rl N rtl fV N lO ri N N M m n % n C n OI O] OJ °t N c N ^ O'y' M' 1� N IN N l � 3 o C o 'G u �° � W� d. m� � O �• � 9 W F N � C v mC 2 Eow-a � S ' rc N a VH6il �o N o ^'>E0 0 o ate. a o r-r z ��, ow mri-caGi�n � Memorial Medical Center Accounts Receivable Jun-16 Aging 1 0-30 1 31-60 1 -61-90 1 91-120 1 121-150 1 151-180 1 181-365 1 Total Gross j%Over120Daysj %Over90Days Total Jul-15 3,562,298 1,621,175 1,035,310 987,656 742,269 284,822 1,204,150 9,437,681 23.6% 34.1% Aug-15 3,607,480 1,408,947 1,078,471 929,022 649,954 388,SR3 1,214,435 9,276,891 24.3% 34.3% Sep-15 4,230,100 1,341,698 1,008,209 737,889 426,320 328,638 1,174,645 9,247,499 20.9% 28.8% Oct-15 4,132,891 1,739,955 886,566 778,319 497,520 268,244 946,539 9,250,034 18.5% 26.9% Nov-15 3,333,364 1,625,078 1,311,718 675,651 373,822 263,900 854,852 8,438,385 17.7% 25.7% Dec-15 4,096,599 1,621,837 1,060,608 1,235,113 428,887 230,990 813,392 9,487,427 15.5% 28.5% Jan-16 4,410,148 1,936,342 1,135,901 784,802 650,165 261,831 785,208 9,964,396 17.0% 24.9% Feb-16 4,814,008 1,700,297 1,081,807 767,238 506,528 456,379 989,167 10,315,426 18.9% 26.4% Mar-16 4,832,722 2,005,666 1,363,620 971,939 514,212 350,081 1,113,427 11,151,666 17.7% 26.5% Apr-16 4,183,856 2,568,563 1,447,477 1,115,090 553,460 300,801 1,306,479 11,475,727 18.8% 28.5% May-16 4,623,422 1,858,946 1,696,646 1,354,130 706,316 278,507 1,381,052 11,899,020 19.9% 31.3% Jun-16 4,185,977 1,891,693 1,267,995 1,261,801 824,133 513,494 1,411,349 11,356,442 24.2% 35.3% Medicare - Jul-15 1,465,507 244,351 92,541 67,727 29,204 908 18,114 1,918,352 2.5% 6.0% Aug-15 1,538,445 123,643 35,690 36,141 29,886 3,478 10,603 1,777,885 2.5% 4.5% Sep-15 1,639,192 167,487 42,425 13,226 21,046 21,853 6,375 1,911,604 2.6% 3.3% Oct-15 1,827,551 191,015 86,296 11,701 392 16,038 24,332 2,157,325 1.9% 2.4% Nov-15 1,448,173 302,304 85,855 29,937 11,701 132 41,187 1,919,289 2.8% 4.3% Dec-15 1,913,391 322,887 114,184 66,908 10,795 480 31,666 2,460,311 1.7% 4.5% Jan-16 2,031,001 638,625 228,078 51,839 26,444 11,845 9,796 2,997,627 1.6% 3.3% Feb-16 2,262,134 341,767 202,290 30,663 25,506 15,896 21,940 2,900,196 2.2% 3.2% Mar-16 2,095,305 311,610 148,844 180,994 14,150 21,414 32,447 2,804,766 2.49' 8.9% Apr-16 1,803,027 666,076 174,643 76,103 139,622 15,853 56,998 2,932,322 7.2% 9.8% May-16 2,166,041 340,090 264,366 115,480 63,642 27,696 61,261 3,038,576 5.0% 8.8% Jun-16 1,583,274 320,288 172,020 98,223 49,462 52,502 79,800 2,455,569 7.4% 11.4% Medicaid Jul-15 364,592 115,976 56,372 62,129 28,021 12,696 28,524 668,311 10.49' 19.7% Aug-15 395,504 93,338 53,284 46,884 20,376 3,474 19,026 631,887 6.8% 14.2% Sep-15 500,303 108,531 27,163 22,473 26,297 12,577 26,213 723,558 9.0% 12.1% Oct-15 530,940 169,669 43,916 17,527 8,331 21,594 27,729 819,707 7.0% 9.2% Nov-15 391,671 162,898 79,688 28,085 11,465 9,588 31,884 715,278 7.4% 11.3% Dec-15 504,402 109,545 78,707 54,259 7,352 14,516 21,444 790,225 5.5% 12.3% Jan-16 474,030 187,663 47,223 68,095 19,657 3,924 30,964 831,554 6.6% 14.7% Feb-16 430,043 112,380 108,373 30,423 39,766 14,873 24,449 760,307 10.4% 14.4% Mar-16 527,844 236,975 112,541 78,447 25,728 29,324 32,253 1,043,113 8.4% 15.9% Apr-16 522,507 212,564 159,854 95,171 69,660 16,141 56,990 1,132,888 12.6% 21.0% May-16 514,387 98,266 109,532 89,580 44,730 24,197 50,670 931,362 12.8% 22.5% Jun-16 562,892 184,161 87,194 71,592 72,830 40,329 58,092 1,077,089 15.9% 22.5% BCBS Jul-15 465,460 58,659 32,386 37,579 6,075 5,750 5,993 611,902 29% 9.1% Aug-15 446,922 148,393 65,078 23,812 19,164 3,074 5,139 711,581 3.8% 7.2% Sep-15 419,377 85,776 82,063 20,264 22,734 12,438 20,364 663,016 8.4% 11.494 Oct-15 425,220 87,036 55,057 34,662 11,539 12,571 26,445 652,530 7.7% 13.1% Nov-15 402,219 144,029 28,664 25,062 14,569 4,181 14,158 632,882 5.2% 9.2% Dec-15 452,976 99,916 34,465 20,047 20,472 10,455 4,528 642,860 5.5% 8.6% Jan-16 518,402 126,290 37,483 32,729 16,326 12,060 22,476 765,766 6.6% 10.9% Feb-16 575,600 84,279 56,743 50,613 14,134 18,984 41,300 841,653 8.8% 14.9% Mar-16 561,492 111,729 37,404 49,241 29,021 7,537 65,071 861,496 11.8% 17.5% Apr-16 594,547 214,494 63,567 26,775 23,890 18,266 63,774 1,005,313 10.5% 13.2% May-16 616,247 110,683 33,500 49,513 28,738 14,283 83,923 936,888 13.5% 18.8% Jun-16 487,539 110,775 60,709 18,742 19,482 11,026 57,960 766,232 11.5% 14.0% Commercial Jul-15. 687,256 505,663 165,344 82,918 97,621 29,643 82,235 1,650,680 12.7% 17.7% Aug-15 741,138 319,594 264,164 117,579 56,461 77,277 102,345 1,678,559 14.1% 21.1% Sep-15 801,684 373,378 153,886 175,497 41,885 31,570 132,234 1,710,132 12.0% 22.3% a" Oct-15 736,778 507,615 207,480 87,290 167,632 29,753 157,700 1,894,248 18.7% 23.4% Nov-15 775,537 465,015 340,142 166,822 42,162 136,691 148,664 2,075,032 15.8% 23.8% Dec-15 763,675 522,314 307,850 275,575 92,317 30,476 267,163 2,259,370 17.3% 29.5% Jan-16 900,528 372,632 260,927 190,086 310,562 91,396 260,533 2,386,664 27.8% 35.7% Feb-16 988,466 460,498 108,848 147,774 138,674 76,377 224,118 2,144,755 20.5% 27.4% Mar-16 1,070,695 581,645 260,901 89,512 98,710 80,939 249,639 2,432,041 17.7% 21.3% Apr-16 915,416 756,667 295,206 115,628 62,307 66,469 316,119 2,527,813 17.6% 22.2% May-16 837,630 539,861 459,267 273,517 76,215 31,747 318,372 2,536,610 16.8% 27.6% Jun-16 862,425 583,434 253,135 303,133 176,126 64,827 295,673 2,538,753 21.1% 33.1% Private Pay Jul-15 579,483 696,526 688,667 737,303 581,349 235,825 1,069,285 4,588,437 41.1% 57.2% Aug -IS 485,470 723,980 660,255 704,606 524,067 301,280 1,077,322 4,476,979 42.5% 58.2% Sep-15 869,544 606,526 702,672 506,429 314,357 250,201 989,459 4,239,188 36.7% 48.691 Oct-15 612,402 784,620 493,817 627,140 309,625 188,289 710,332 3,726,225 32.4% 49.3% Nov-15 315,764 550,832 777,370 425,745 293,926 113,308 618,959 3,095,903 33.1% 46.9% Dec-15 462,156 567,175 525,403 818,324 297,950 175,063 488,591 3,334,661 28.8% 53.4% Jan-16 486,187 611,132 562,191 442,054 277,177 142,605 461,439 2,982,785 29.5% 44.4% Feb-16 557,766 701,373 605,553 507,765 288,449 330,249 677,360 3,668,515 35.3% 49.2% Mar-16 577,386 763,706 803,928 573,745 346,602 210,856 734,017 4,010,250 32.2% 46.5% Apr-16 348,359 718,762 754,206 801,413 257,981 184,072 812,598 3,877,391 32.4% 53.0% May -lb 489,117 770,046 829,981 826,039 492,990 180,584 866,826 4,455,584 34.6% 53.1% Jun-16 589,848 693,035 694,937 770,111 506,234 344,810 919,823 4,518,799 39.2% 56.291 Physician Revenue Trend Memorial Medical Center As of June 2016 June 2016 2016 YTD PRIOR YEAR TD Memorial Medical Center Clinic 011005 William Crowley $ 455,052 $ 2,706,014 $ 3,755,340 019000 Ric Arroyo -Diaz $ 324,084 $ 2,143,908 $ - 009293 Serina Danielson $ 233,029 $ 1,142,105 $ 1,642,580 000966 Thao Truong $ 20,597 $ 422,558 $ - 041743 Angela Dobbins $ 69,283 $ 432,323 $ 366,544 058001 CourtThurlkill $ 27,198 $ 108,000 $ - 002099 Traci Shefcik $ 26,788 $ 209,652 $ - 009292 Charles Fillingane $ - $ - $ 242,736 $ 1,156,030 $ 7,164,560 $ 6,007,199 20% 20% 18% Memorial Medical Surgical Clinic 022000 Peter Rojas $ 223,627 $ 1,036,701 $ - $ 223,627 $ 1,036,701 $ - 4% 3% 0% Hospitalist 130006 Hospitalist $ 782,562 $ 4,290,075 $ - $ 782,562 $ 4,290,075 $ 14% 12% 0% Port Lavaca Clinic 013000 Don Paul Bunnell $ 25,260 $ 161,561 $ 3,072,435 050001 John Wright $ 365,310 $ 2,340,236 $ 2,281,209 019000 Ric Arroyo -Diaz $ - $ - $ 1,657,587 013001 Leigh Anne Falcon $ 219,076 $ 1,392,982 $ 1,055,596 008800 Nirtas Kwi Timu $ 186,682 $ 1,152,753 $ 1,092,484 001500 Jewel Lincoln $ 298,859 $ 1,475,241 $ 754,175 320001 Sharma Odonnell $ 32,705 $ 233,652 $ 208,980 012000 Jeannine Griffin $ 17,891 $ 132,556 $ 239,582 700003 Bludua/Bunnell $ - $ 53,511 $ - 320000 John Lee $ - $ - $ 35,860 610000 Craig Shaffer $ (15) $ - $ $ 1,145,768 $ 6,942,492 $ 10,397,908 20% 20% 31% Specialty Clinic 022000 Peter Rojas $ - $ - $ 675,982 012100 Donald Breech $ 65,667 $ 435,182 $ 441,897 000404 Ayo Adu $ 65,661 $ 427,085 $ 463,291 070002 Richard Steinberg $ 5,475 $ 72,117 $ 82,684 525225 Azhar Malik MD $ 6,772 $ 46,026 $ 38,624 900000 Dakshesh Parikh $ - $ 46,770 $ 23,058 057006 A Qadri $ - $ - $ - $ 143,575 $ 1,027,181 $ 1,725,536 2% 1 3%1 5% -20- Physician Revenue Trend Memorial Medical Center As of June 2016 June 2016 2016 YTD PRIOR YEAR TO Coastal Medical Clinic 011000 Tim McFarland $ 81,314 $ 475,358 $ 282,584 000806 William McFarland $ 25,980 $ 143,492 $ 130,327 $ 107,294 $ 618,851 $ 412,911 2% 2% 1% Independent 006000 M S Lin $ 157,243 $ 1,218,732 $ 799,194 004000 G A Williams $ 239 $ 20,257 $ 59,010 310001 Michelle Cummins $ 30,255 $ 379,998 $ 344,092 330000 Nhi Le MD $ 47 $ 23,310 $ 62,404 004002 Laura Deming $ - $ - $ - $ 187,784 $ 1,642,297 $ 1,264,701 3% 5% 4% Other Medical Staff 065002 George Boozalis $ 14,340 $ 106,215 $ 59,223 075000 Laborator Ramos $ - $ - $ - $ 14,340 $ 106,215 $ 59,223 0% 0% 0% Total E/R Physicians $ 1,490,138 $ 9,471,509 $ 10,326,554 $ 1,490,138 $ 9,471,509 $ 10,326,554 26% 27% 31% Other Ordering Physicians Other Ordering Physicians $ 377,504 $ 1,966,731 $ 2,150,234 004004 Neese/Twin Foun $ 9,779 $ 106,554 $ 285,839 000359 Earnest Alsop $ - $ - $ 17,735 000080 Marcus Caughron $ - $ 13,772 $ - 807077 Nilesh Patel $ 72,975 $ 402,925 $ 526,165 800003 Bryan Kestler $ - $ 26,444 $ 11,272 900327 Dharmendr Verma $ 10,811 $ 58,023 $ 67,649 000077 Scott Stein $ 11,020 $ 31,714 $ 19,148 900116 Sabbagh Mohamme $ 15,622 $ 32,156 $ 44,202 012102 Jerr Followwill $ 5,923 $ 22,390 $ 67,187 142001 Greg Cowart $ - $ - $ - $ 503,634 $ 2,660,709 $ 3,189,431 9% 8% 10% Totals $ 5,754,753 1 $ 34,960,589 $ 33,383,463 -21- N M p O v m O N m m W N< O ^ N Y m M v y N n^ O O n m N V N p h U C n fn w vi w O y n o9z dP, a a N $ me e o n9z^ v�- vvm v��`Inv�? anai is n`�o�m�`O "' nmry � 2 m n Q m 9 6 W K (9 f9 4 m m vvm Qom pw �mtp�o mm�;m rd`�ryry'�N�m m Q N Q — � a � o a »na 0 m a a H y v U' Z O F Q op- - - - - - - ^m m N —22- Payer Mix Memorial Medical Center As of June 30, 2016 July mu9usi oeymuwel y -.., -..l- ..r... ........ Medicare 40.1 39.3 38.8 42.1 43.9 46.4 45.9 42.9 44.8 42.7 44.3 40.2 Medicaid 9.6 12.1 13.5 12.0 10.7 12.3 9.6 10.3 10.3 11.2 11.5 13.7 Blue Cross 20.4 18.4 14.4 15.5 16.4 16.5 16.6 17.1 16.1 18.4 16.7 16.0 Commercial 13.4 14.8 16.0 12.2 14.9 12.4 14.2 14.4 14.7 15.0 12.9 13.9 Private 14.0 12.5 16.4 15.4 10.7 9.4 9.9 12.3 11.3 9.3 11.0 13.5 Other 2.5 2.9 1.9 2.8 3.4 3.0 3.8 3.0 2.8 3.4 3.6 2.7 Medicare Medicaid Blue Cross:;ommercia Private Other July 40.1 9.6 20.4 13.4 14.0 2.5 August 39.3 12.1 18.4 14.8 12.5 2.9 September 38.8 13.5 14.4 15.0 16.4 1.9 October 42.1 12.0 15.5 12.2 15.4 2.8 November 43.9 10.7 16.4 14.9 10.7 3.4 December 46.4 12.3 16.5 12.4 9.4 3.0 January 45.9 9.6 16.6 14.2 9.9 3.8 February 42.9 10.3 17.1 14.4 12.3 3.0 March 44.8 10.3 16.1 14.7 11.3 2.8 April 42.7 11.2 18.4 15.0 9.3 3.4 May 44.3 11.5 16.7 12.9 11.0 3.6 June 40.2 13.7 16.0 13.9 13.5 2.7 -23- 0 RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER TIMR:17:30 CHECK REGISTER 06/01/16 THRU 06/30/16 BANK --CHECK------ ----------------- CODE NUMBER DATE, AMOUNT PAYEE ----------------------------------------------------- A/P 000776 06/07/16 708.11 NCKESSON A/P 000777 06/07/16 194.75 MCKESSON A/P 000778 06/07/16 1,008.32 MCKESSON A/P 000779 06/13/16 1,021.93 MCKESSON A/P 000780 06/13/16 1,285.15 MCKESSON A/P 000781 06/13/16 1,885.44 MCKESSON A/P 000782 06/20/16 534.18 MCKESSON A/P 000763 06/20/16 551.32 MCKESSON A/P 000784 06/20/16 1,942.72 MCKESSON A/P 000785 06/27/16 530.74 MCKESSON A/P 000786 06/27/16 545.31 MCKESSON A/P t 000787 06/27/16 1,798.79 MCKESSON A/P 166504 06/01/16 154,558.00 NOVITAS SOLUTIONS -PART A A/P 166505 06/01/16 8,814,00 TEXAS MEDICAI➢ & HEALTHCARE A/P 166506 06/03/16 196,60 FILTER TECHNOLOGY CO, INC A/P 166507 06/03/16 587.74 CUSTOM MEDICAL SPECIALTIES A/P 166508 06/03/16 1,460.61 BECTON, ➢ICKINSON & CO (BD) A/P 166509 06/03/16 2,626.59 PHILIPS HEALTHCARE A/P 166510 06/03/16 2,500.77 US FOOD SERVICE A/P 166511 06/03/16 269.61 MERCEDES MEDICAL A/P 166512 06/03/16 142.00 PHARMEDIUM SERVICES LLC A/P 166513 06/03/16 2,266.66 4IMPRINT A/P 166514 06/03/16 5,338.32 GE HEALTHCARE A/P 166515 06/03/16 224.54 CYTO THERM L.P, A/P 166516 06/03/16 750.00 DAMES A DANIEL A/P 166517 06/03/16 8,333.33 HITACHI MEDICAL SYSTEMS A/P 166518 06/03/16 264.00 WHOLESALE ELECTRIC SUPPLY A/P 166519 06/03/16 550,24 CENTURION MEDICAL PRODUCTS A/P 166520 06/03/16 779.07 DEWITT POTH & SON A/P 166521 06/03/16 317,52 PRECISION DYNAMICS CORP (PDC) A/P 166522 06/03/16 549.45 INTERSTATE ALL BATTERY CENTER A/P 166523 06/03/16 805,27 GE HEALTHCARE IITS USA CORP A/P 166524 06/03/16 100.00 ACERB NORTH AMERICA INC A/P 166525 06/03/16 .00 VOIDED A/P 166526 06/03/16 9,096.68 MORRIS & DICKSON CO, LLC A/P 166527 06/03/16 381.71 PLATINUM CODE A/P 166528 06/03/16 120.00 RRVISTA de VICTORIA A/P 166529 06/03/16 7.53 CENTORYLINK A/P 166530 06/03/16 195.00 ALLIED FIRE PROTECTION SA, LP A/P 166531 06/03/16 270.00 REPSS, INC. A/P 166532 06/03/16 42,355.62 MMC EMPLOYEE BENEFIT PLAN A/P 166533 06/03/16 663.00 STRATUS VIDEO INTERPRETING A/P 166534 06/03/16 6,655.11 MINDRAY CAPITAL A/P 166535 06/03/16 11,001.20 PORT LAVACA RETAIL GROUP LLC A/P 166536 06/03/16 3,690.52 TEXAS ADVANTAGE COMMUNITY BANK A/P 166537 06/03/16 2,848.47 MEDICAL DATA SYSTEMS, INC. A/P 166538 06/03/16 20.00 CCSPC A/P 166539 06/03/16 249.94 N C CHILD SUPPORT CENTRALIZED A/P 166540 06/03/16 125,00 AHRMM A/P 166541 06/03/16 1,871.33 AIRGAS USA, LLC - CENTRAL DIV PAGE 1 GLCKREG -24- RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER PAGE 2 TIME:17:30 CHECK REGISTER GLCKREG 06/01/16 THRU 06/30/16 BANK --CHECK ---------------------------------------------------- CODE NUMBER DATE AMOUNT PAYEE ------------------------------------------------ - A/P 166542 06/03/16 222.00 ALCOR LABORATORIES, INC. A/P 166543 06/03/16 77.91 CAREFUSION A/P 166544 06/03/16 141.70 ALPHA TEC SYSTE14S INC A/P 166545 06/03/16 307,78 AMERICAN ACADEMY OF PEDIATRICS A/P 166546 06/03/16 3,440.24 CARDINAL HEALTH 414,LLC A/P 166547 06/03/16 34.56 NADINE GARNER A/P 166548 06/03/16 152,38 AUTO PARTS & MACHINE CO. A/P 166549 06/03/16 778.12 BARD PERIPHERAL VASCULAR A/P 166550 06/03/16 431.91 BAXTER HEALTHCARE CORP A/P 166551 06/03/16 3,223.62 BECKMAN COULTER INC A/P 166552 06/03/16 164.90 BOSART LOCK & KEY INC A/P 166553 06/03/16 1,253.00 BOSTON SCIENTIFIC CORPORATION A/P 166554 06/03/16 148,92 CARROT TOP INDUSTRIES INC A/P 166555 06/03/16 5,077.92 CITY OF PORT LAVACA A/P 166556 06/03/16 217.88 CDW GOVERNMENT, INC. A/P 166557 06/03/16 17,032.00 EVIDENT A/P 166559 06/03/16 280,00 EAGLE FIRE & SAFETY INC A/P 166559 06/03/16 110.08 FASTENAL COMPANY A/P 166560 06/03/16 10,27 FEDERAL EXPRESS CORP. A/P 166561 06/03/16 334.19 FIRESTONE OF PORT LAVACA A/P 166562 06/03/16 2,666.93 FISHER HEALTHCARE A/P 166563 06/03/16 75.00 GULF COAST DELIVERY A/P 166564 06/03/16 467.01 GULF COAST PAPER COMPANY A/P 166565 06/03/16 217.40 HILL -ROM COMPANY, INC A/P 166566 06/03/16 1,604.01 INTERNAL REVENUE SERVICE A/P 166567 06/03/16 1,121.28 J & J HEALTH CARE SYSTEMS, INC A/P 166568 06/03/16 1,550.16 BAYER HEALTHCARE A/P 166569 06/03/16 128.95 MELSTAN, INC. A/P 166570 06/03/16 2,123.76 MERRY X-RAY/SOURCEONE HEALTHCA A/P 166571 06/03/16 284.34 NURSES CHOICE CORPORATION A/P 166572 06/03/16 61.74 OFFICE DEPOT A/P 166573 06/03/16 .00 VOIDED A/P 166574 06/03/16 7,742.63 OWENS & MINOR A/P 166575 06/03/16 37,50 RE➢ HAWK A/P 166576 06/03/16 50.00 RADIOLOGY DNLIMITED, PA A/P 166577 06/03/16 1,465.58 SIEMENS MEDICAL SOLUTIONS INC A/P 166578 06/03/16 332,57 SYSCO FOO➢ SERVICES OF A/P 166579 06/03/16 9,000.00 TOSHIBA AMERICA MEDICAL SYST. A/P 166580 06/03/16 .00 TEXAS DEPARTMENT OF A/P 166581 06/03/16 4,852.00 TEXAS MUTUAL INSURANCE CO A/P 166582 06/03/16 1,150.65 THYSSENKRUPP ELEVATOR CORP A/P 166583 06/03/16 266.50 TRI-ANIM HEALTH SERVICES INC A/P 166584 06/03/16 156,14 UNIFIRST HOLDINGS A/P 166585 06/03/16 3,629.53 UNIFIRST HOLDINGS INC A/P 166586 06/03/16 49.60 THE VICTORIA ADVOCATE A/P 166587 06/03/16 344.87 TYLER AMBER FAYE A/P 166588 06/09/16 6,399.39 US FOOD SERVICE A/P 166589 06/09/16 869.45 MERCE➢ES MEDICAL A/P 166590 06/09/16 2,072.20 CENTURION MEDICAL PRODUCTS A/P 166591 06/09/16 .00 VOIDED A/P 166592 06/09/16 1,352.90 DEWITT POTH & SON -25- RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER PAGE 3 TIKE:17:30 CHECK REGISTER GLCKREG 06/01/16 THRU 06/30/16 BANK--CHECK---------------------------------------------------- CODE NUMBER DATE AMOUNT PAYEE ----------------------------------------------------------------------------------------"' A/P 166593 06/09/16 71.01 PRECISION DYNAMICS CORP (PDC) A/P 166594 06/09/16 239.70 INTERSTATE ALL BATTERY CENTER A/P 166595 06/09/16 .00 VOIDED A/P 166596 06/09/16 11,254.46 MORRIS & DICKSON CO, LLC A/P 166597 06/09/16 30,025.00 CPP WOUN➢ CARE 928,LLC A/P 166598 06/09/16 2,025.08 LUMINANT ENERGY COMPANY LLC A/P 166599 06/09/16 10,867,00 BKD, LIP A/P 166600 06/09/16 1,497.10 GLAKOSMITHKLINE PHARMACUBTICAL A/P 166601 06/09/16 1,665,00 SIGN AD, LTD. A/P 166602 06/09/16 750.00 LIFESOURCE E➢UCATIONAL SRV LLC A/P 166603 06/09/16 110.13 MINDRAY DS USA, INC. A/P 166604 06/09/16 225.00 WAGEWORKS A/P 166605 06/09/16 588.06 GENESIS DIAGNOSTICS A/P 166606 06/09/16 2,276.61 WAGEWORKS A/P 166607 06/09/16 40.00 MEMORIAL MEDICAL CLINIC A/P 166608 06/09/16 1,182.50 M G TRUST A/P 166609 06/09/16 75,00 FIRST CLEARING A/P 166610 06/09/16 817.50 PABLO GARZA A/P 166611 06/09/16 3,539,00 FUSION MEDICAL STAFFING, LLC A/P 166612 06/09/16 9,750.00 DR JEWEL LINCOLN A/P 166613 06/09/16 2,833.87 THE US CONSULTING GROUP A/P 166614 06/09/16 7,938.80 PABTEC A/P 166615 06/09/16 29,025.47 TKU ENERGY A/P 166616 06/09/16 29.60 STACIE HUNT A/P 166617 06/09/16 104.30 FRONTIER A/P 166619 06/09/16 20.00 CCSPC A/P 166619 06/09/16 249.84 N C CHILD SUPPORT CENTRALIZED A/P 166620 06/09/16 750.00 Y14CA OF THE GOLDEN CRESCENT A/P 166621 06/09/16 154,31 GULF COAST HARDWARE / ACE A/P 166622 06/09/16 61.68 AIRGAS USA, LLC - CENTRAL ➢IV A/P 166623 06/09/16 253.72 CARDINAL HEALTH 414,LLC A/P 166624 06/09/16 32.40 NADINE GARNER A/P 166625 06/09/16 39,256.52 BECKMAN COULTER INC A/P 166626 06/09/16 289.76 BRIMS HEALTHCARE A/P 166627 06/09/16 28.00 CALHOUN COUNTY WASTE M24T A/P 166628 06/09/16 249,00 CYGNUS MEDICAL LLC A/P 166629 06/09/16 87.50 COMMIT) CORPORATION A/P 166630 06/09/16 39.83 CENTERPOINT ENERGY A/P 166631 06/09/16 348.52 FIRESTONE OF PORT LAVACA A/P 166632 06/09/16 4,144.29 FISHER HEALTHCARE A/P 166633 06/09/16 111,50 GETINGE USA A/P 166634 06/09/16 150.00 GREENHOUSE FLORAL DESIGNERS A/P 166635 06/09/16 54,67 H E BUTT GROCERY A/P 166636 06/09/16 316.78 HOSPIRA WORLDWIDE, INC A/P 166637 06/09/16 259.66 INDEPENDENCE MEDICAL A/P 166638 06/09/16 3,799.84 J & J HEALTH CARE SYSTEMS, INC A/P 166639 06/09/16 1,126.20 SHIRLEY KARNEI A/P 166640 06/09/16 74.00 KEY SURGICAL INC A/P 166641 06/09/16 85.50 CONNED LINVATBC A/P 166642 06/09/16 335,46 MARKETLAB, INC A/P 166643 06/09/16 4,621.20 MCKESSON MEDICAL SURGICAL INC -26- RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER PAGE 4 TIMB:17:30 CHECK REGISTER GLCKREG 06/01/16 TRRO 06/30/16 BANK--CHECK------ CODENUMBER DATE A/P 166644 06/09/16 A/P 166645 06/09/16 A/P 166646 06/09/16 A/P 166647 06/09/16 A/P 166648 06/09/16 A/P 166649 06/09/16 A/P 166650 06/09/16 A/P 166651 06/09/16 A/P 166652 06/09/16 A/P 166653 06/09/16 A/P 166654 06/09/16 A/P 166655 06/09/16 A/P 166656 06/09/16 A/P 166657 06/09/16 A/P 166659 06/09/16 A/P 166659 06/09/16 A/P 166660 06/09/16 A/P 166661 06/09/16 A/P 166662 06/09/16 A/P 166663 06/09/16 A/P 166664 06/09/16 A/P 166665 06/09/16 A/P 166666 06/09/16 A/P 166667 06/09/16 A/P 166668 06/09/16 A/P 166669 06/09/16 A/P 166670 06/09/16 A/P 166671 06/09/16 A/P 166672 06/09/16 A/P 166673 06/09/16 A/P 166676 06/16/16 A/P 166677 06/16/16 A/P 166678 06/16/16 A/P 166679 06/16/16 A/P 166680 06/16/16 A/P 166681 06/16/16 A/P 166682 06/16/16 A/P 166683 06/16/16 A/P 166684 06/16/16 A/P 166685 06/16/16 A/P 166686 06/16/16 A/P 166687 06/16/16 A/P 166698 06/16/16 A/P 166689 06/16/16 A/P 166690 06/16/16 A/P 166691 06/16/16 A/P 166692 06/16/16 A/P 166693 06/16/16 A/P 166694 06/16/16 A/P 166695 06/16/16 A/P 166696 06/16/16 A14OUNT 516.72 214.01 973.63 96.11 266.39 247.90 123.48 .00 00 8,609.82 153.81 125.26 79.77 571.76 46.49 18.76 901.97 5,520.00 47.40 266.76 1,901.42 95.00 268.86 77.72 .00 6,580.48 555.49 238.68 17.00 17.50 1,992.21 142.00 424.17 255.70 .00 14,677.05 2,680.00 2,986.29 88,143.08 50.00 220.00 2,646.78 983.80 1,237.05 3,802.88 910.44 321.50 1,549.50 976.16 1,327.43 166.54 PAYEE BAYHR HEALTHCARE MMC AUXILIARY GIFT SHOP MERRY X-RAY/SOURCEONE HEALTHCA MMC VOLUNTEERS MICROTEK MEDICAL INC MEDIVATORS OFFICE DEPOT VOIDED VOIDED OWENS & MINOR PENTAX MEDICAL COMPANY POLYMEDCO INC. POWER ELECTRIC EVOQUA WATER TECHNOLOGIES LLC PATTERSON MEDICAL SHERWIN WILLIAMS SMITH & NEPHEW 50 TEX BLOOD & TISSUE CENTER STRYKER SALES CORP STRYKER SALES CORP SYSCO FOOD SERVICES OF TEXAS ➢EPART14M OF LICENSING TG UNIFIRST HOLDINGS VOIDED UNIFIRST HOLDINGS INC UPS VERIZON WIRELESS WATERMARK GRAPHICS INC YOUNG PLDMBING CO US FOOD SERVICE PHARME➢IUM SERVICES LLC WHOLESALE ELECTRIC SUPPLY PRECISION DYNAMICS CORP (PDC) VOIDED MORRIS & DICKSON CO, LLC TELE-PHYSICIANS, P.A. (TX) STRYKER SUSTAINABILITY MC EMPLOYEE BENEFIT PLAN THE UPS PRINT STORE WALLER,LANSDEN, DORTCH & DAVIS COMBINED INSURANCE CO E-MDS, INC TRIZETTO PROVIDER SOLUTIONS FUSION MEDICAL STAFFING, LLC RS CLARK & ASSOCIATES, INC RACHEL HEFFNER ALCON LABORATORIES, INC. CARDINAL HEALTH 414,LLC BAXTER HEALTHCARE CORP BOUND TREE MEDICAL, LLC -27- RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER TIME:17:30 CHECK REGISTER 06/01/16 THRU 06/30/16 BANK--CBECK ------------------------------------------ CODE NUMBER ➢ATE A1401INT PAYEE A/P 166697 06/16/16 1,400.00 CABLE ONE A/P 166698 06/16/16 25,00 CAL COM FEDERAL CREDIT UNION A/P 166699 06/16/16 362,75 CALHOUN COUNTY A/P 166700 06/16/16 90.00 CENTRAL DRUGS A/P 166701 06/16/16 71.95 CHAIINING L BETE CO INC A/P 166702 06/16/16 240.00 CITIZENS MEDICAL CENTER A/P 166703 06/16/16 56,00 DOWNTOWN CLEANERS A/P 166704 C6/16/16 457.19 FISHER HEALTHCARE A/P 166705 06/16/16 284.96 GULF COAST PAPER COMPANY A/P 166706 06/16/16 58.20 H + H SYSTEM, INC. A/P 166707 06/16/16 54,06 INDEPENDENCE MEDICAL A/P 166708 06/16/16 5,909.84 RICOH USA, INC. A/P 166709 06/16/16 12,737.19 WERFEN USA LLC A/P 166710 06/16/16 207.07 J & J HEALTH CARE SYSTEMS, INC A/P 166711 06/16/16 4,675.48 MCKESSON MEDICAL SURGICAL INC A/P 166712 06/16/16 3,000.00 MERRITT, HAWKINS & ASSOCIATES A/P 166713 06/16/16 32.04 HENRY X-RAY/SOURCEONE HEALTHCA A/P 166714 06/16/16 7,606.08 OWENS & MINOR A/P 166715 06/16/16 20,00 RADIOLOGY UNLIMITED, PA A/P 166716 06/16/16 448.50 SMITHS MEDICAL ASH INC A/P 166717 06/16/16 2,400,66 TLC STAFFING A/P 166718 06/16/16 70.00 TEXAS ➢EPARTMENT OF LICENSING A/P 166719 06/16/16 77.72 UNIFIRST HOLDINGS A/P 166720 06/16/16 1,826.49 UNIFIRST HOLDINGS INC A/P 166721 06/16/16 199.05 UNITED AD LABEL CO INC A/P 166722 06/16/16 24.80 THE VICTORIA ADVOCATE A/P 166723 06/16/16 114,39 GRAINGER A/P 166724 06/16/16 563.75 CARMEN C. ZAPATA-ARROYO A/P 166725 06/16/16 209.80 TRANSAMERICA A/P 166726 06/16/16 187.40 STANDAR➢ LIFE ACCIDENT A/P 166727 06/17/16 12,450.00 PREMIER SLEEP DISORDERS CENTER A/P 166728 06/23/16 313.80 PHILIPS UEALTHCARE A/P 166729 06/23/16 66.59 US FOOD SERVICE A/P 166730 06/23/16 465,75 PHARMEDIUM SERVICES LLC A/P 166731 06/23/16 845.25 BE HEALTHCARE A/P 166732 06/23/16 8,333.33 HITACHI MEDICAL SYSTEMS A/P 166733 06/23/16 457.80 WHOLESALE ELECTRIC SUPPLY A/P 166734 06/23/16 2,021.38 PRINCIPAL LIFE A/P 166735 06/23/16 1,355,18 CENTURION MEDICAL PRODUCTS A/P 166736 06/23/16 1,199.66 DEWITT POTH & SON A/P 166737 06/23/16 .00 VOIDED A/P 166738 06/23/16 6,887.84 MORRIS & DICKSON CO, LLC A/P 166739 06/23/16 911.27 PLATINUM CODE A/P 166740 06/23/16 461.52 GLAXOSMITHKLINE PHARMACUETICAL A/P 166741 06/23/16 2,440.00 ALLIED FIRE PROTECTION SA, LP A/P 166742 06/23/16 4,994.09 THERACOM, LLC A/P 166743 06/23/16 9,115.74 CLINICAL PATHOLOGY A/P 166744 06/23/16 32,426.97 MMC EMPLOYEE BENEFIT PLAN A/P 166745 06/23/16 31,526.02 ALLIED BENEFIT SYSTEMS A/P 166746 06/23/16 8,807.05 ACCLARENT, INC. A/P 166747 06/23/16 2,276.61 WAGEWORKS PAGE 5 GLCKREG I". RUN DATB;07/19/16 MEMORIAL MEDICAL CENTER PAGE 6 TIME:17:30 CHECK REGISTER GLCKREG 06/01/16 TURD 06/30/16 BANK --CHECK ---------------------------------------------------- CODE NU14BER DATE AMOUNT PAYEE A/P 166748 06/23/16 4,191,97 HELMER INC A/P 166749 06/23/16 1,333,33 SIEMENS FINANCIAL SERVICES A/P 166759 06/23/16 6,145,37 BANK OF THE WEST A/P 166751 06/23/16 360.00 THE UPS PRINT STORE A/P 166752 06/23/16 60.00 MEMORIAL MEDICAL CLINIC A/P 166753 06/23/16 1,182.50 M G TRUST A/P 166754 06/23/16 2,551.75 REVCYCLE+, INC. A/P 166755 06/23/16 558.00 SHIFTHOUND A/P 166756 06/23/16 700.00 BERRI HART A/P 166757 06/23/16 4,050.00 RECONDO A/P 166758 06/23/16 19,950.00 REED, CLAYMON, MEEKER & UARGET A/P 166759 06/23/16 441.45 COASTAL REFRIGERATION A/P 166760 06/23/16 75.00 FIRST CLEARING A/P 166761 06/23/16 1,677.71 CALHOUN CO INDIGENT ACCP A/P 166762 06/23/16 1,155.00 PABLO GARZA A/P 166763 06/23/16 3,226.25 FUSION MEDICAL STAFFING, LLC A/P 166764 06/23/16 662.27 MARLIN B➢SINESS BANK A/P 166765 06/23/16 1,246.04 THE US CONSULTING GROUP A/P 166766 06/23/16 6,655.11 MINDRAY CAPITAL A/P 166767 06/23/16 1,048.54 MEDICAL DATA SYSTEMS, INC. A/P 166768 06/23/16 5,354.95 GARNER & WHITE, INC. A/P 166769 06/23/16 20.00 CCSPC A/P 166770 06/23/16 249.84 N C CHILD SUPPORT CENTRALIZED A/P 166771 06/23/16 2,764.49 SURGIQUIP SOLUTIONS, INC. A/P 166772 06/23/16 48.50 PSYCHEMEDICS CORPORATION A/P 166773 06/23/16 451.14 GULF COAST HARDWARE / ACE A/P 166774 06/23/16 23.50 ADVANCE MEDICAL DESIGNS INC A/P 166775 06/23/16 1,732,03 AIRGAS USA, LLC - CENTRAL DIV A/P 166776 06/23/16 9,800.00 ALCON LABORATORIES, INC. A/P 166777 06/23/16 581.46 CAREY98ION A/P 166778 06/23/16 19.34 AQUA BEVERAGE COMPANY A/P 166779 06/23/16 32.07 AUTO PARTS & MACHINE CO. A/P 166780 06/23/16 369.32 BARD PERIPHERAL VASCULAR A/P 166781 06/23/16 915.59 BAXTER HEALTHCARE CORP A/P 166782 06/23/16 5,343,65 BECKMAN COULTER INC A/P 166783 06/23/16 677.57 CABLE ONE A/P 166784 06/23/16 25.00 CAL CON FEDERAL CREDIT UNION A/P 166785 06/23/16 1,503.09 CALHOUN COUNTY A/P 166786 06/23/16 440.00 CYGNUS MEDICAL LLC A/P 166707 06/23/16 208.51 CONNED CORPORATION A/P 166780 06/23/16 414.40 CUE GOVERNMENT, INC. A/P 166789 06/23/16 367,92 COOPER SURGICAL INC A/P 166790 06/23/16 12.20 DOWNTOWN CLEANERS A/P 166791 06/23/16 79.95 DIE PAPER & PACKAGING A/P 166792 06/23/16 57.50 DYNATRONICS CORPORATION A/P 166793 06/23/16 83.76 FEDERAL EXPRESS CORP. A/P 166794 06/23/16 4,390.97 FISHER HEALTHCARE A/P 166795 06/23/16 1,455,04 GULF COAST PAPER COMPANY A/P 166796 06/23/16 3.46 H E BUTT GROCERY A/P 166797 06/23/16 329.94 REALTHMARK INDUSTRIES CO INC A/P 166799 06/23/16 346,50 HILL -ROM COMPANY, INC -29- RUN DATE;07/19/16 MEMORIAL MEDICAL CENTER PAGE 7 TIME:17:30 CHECK REGISTER GLCKREG 06/01/16 THRU 06/30/16 BANK--CHECK---------------------------------------------------- CODE NUMBER DATE AMOUNT PAYEE A/P 166799 06/23/16 44.95 HOBBY LOBBY A/P 166800 06/23/16 446.60 HOSPIRA WORLDWIDE, INC A/P 166801 06/23/16 159.24 INDEPENDENCE MEDICAL A/P 166802 06/23/16 128,75 WBRFEN USA LLC A/P 166803 06/23/16 554.42 J & J HEALTH CARE SYSTEMS, INC A/P 166804 06/23/16 289.80 JOHNSTONE SUPPLY A/P 1668CS 06/23/16 1,178.90 SHIRLEY KARNBI A/P 166606 06/23/16 430.00 LABCORP OF A14ERICA HOLDINGS A/P 166807 06/23/16 740.35 LANDAUER INC A/P 166808 06/23/16 351.31 MCKESSON MEDICAL SURGICAL INC A/P 166809 06/23/16 28.64 MEDLINE INDUSTRIES INC A/P 166810 06/23/16 250,36 BAYER HEALTHCARE A/P 166811 06/23/16 907,26 MERRY X-RAY/SOURCEONE HEALTHCA A/P 166812 06/23/16 3,750.00 NUTRITION OPTIONS A/P 166813 06/23/16 .00 VOIDED A/P 166814 06/23/16 .00 VOIDED A/P 166815 06/23/16 9,170,49 OWENS & MINOR A/P 166816 06/23/16 52.31 POWER ELECTRIC A/P 166817 06/23/16 290.00 RADIOLOGY DELIMITED, PA A/P 166818 06/23/16 228.56 RECEIVABLE MANAGEMENNT, INC A/P 166819 06/23/16 262.93 SERVICE SUPPLY OF VICTORIA INC A/P 166820 06/23/16 82.81 SHER14IN WILLIAMS A/P 166821 06/23/16 250.91 SMITH & NEPHEW A/P 166822 06/23/16 2,700.00 SO TEX BLOOD & TISSUE CENTER A/P 166823 06/23/16 725.00 STANFORD VACUUM SERVICE A/P 166824 06/23/16 361.31 STRYKER SALES CORP A/P 166825 06/23/16 268.86 TG A/P 166826 06/23/16 4,555.00 T-SYSTEM, INC A/P 166827 06/23/16 81.52 UNIFIRST HOLDINGS A/P 166828 06/23/16 5,777.47 UNIFIRST HOLDINGS INC A/P 166829 06/23/16 1,000.00 US POSTAL SERVICE A/P 166830 06/23/16 1,172.00 US POSTAL SERVICE A/P 166831 06/23/16 400.00 WISCONSIN STATE LABORATORY A/P 166832 06/23/16 201.06 GRAINGER A/P 166833 06/23/16 1,453.99 UNITED HEALTHCARE A/P 166834 06/23/16 12,528.42 THE BROADMOOR AT CREEK A/P 166835 06/23/16 9,986.22 SOLBRA WEST HOUSTON A/P 166936 06/29/16 2,626.58 PHILIPS HEALTHCARE A/P 166837 06/29/16 360.73 MERCEDES MEDICAL A/P 166839 06/29/16 355.00 PMMEDIU14 SERVICES LLC A/P 166839 06/29/16 3,173.16 GE HEALTHCARE A/P 166840 06/29/16 1,631.09 CENTURION MEDICAL PRODUCTS A/P 166841 06/29/16 980.40 DEWITT POTH & SON A/P 166842 06/29/16 336.70 PRECISION DYNAMICS CORP (PDC) A/P 166843 06/29/16 .00 VOIDED A/P 166844 06/29/16 8,173.33 MORRIS & DICKSON CO, LLC A/P 166845 06/29/16 2,065.60 LUMINANT ENERGY COMPANY LLC A/P 166846 06/29/16 47,184.77 BKO, LLP A/P 166847 06/29/16 120.00 REVISTA de VICTORIA A/P 166948 06/29/16 12.59 CENTURYLINK A/P 166849 06/29/16 495.00 FASTHEALTH CORPORATION -30- RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER TIME:17:30 CHECK REGISTER 06/01/16 THRU 06/30/16 BANK --CHECK -_---_----_--------- COD& NUMBER DATE AMOUNT PAYEE _-__ _------_-_--------_ _ _ _ _ _--_ _----_ _-_ _ _ _-------- _ _ _ _ _-- A/P 166850 06/29/16 780.00 LIFESOURCE EDUCATIONAL SRV LLC A/P 1668SI 06/29/16 215.00 MAGAW MEDICAL A/P 166852 06/29/16 45,842,30 MMC EMPLOYEE BENEFIT PLAN A/P 166853 06/29/16 17,500.00 STUDER GROUP A/P 166854 06/29/16 359.95 UNIVERSAL A➢COM A/P 166855 06/29/16 7,682.67 CSI LEASING INC A/P 166856 06/29/16 987.03 THE BRATTON FIRM A/P 166857 06/29/16 1,048,52 BIRCH COMMUNICATIONS A/P 166859 06/29/16 5,825.41 BIO-RAD LABORATORIES, INC A/P 166859 06/29/16 357.00 STRATUS VIDEO INTERPRETING A/P 166860 06/29/16 3,690.52 TEXAS ADVANTAGE COMMUNITY BANK A/P 166861 06/29/16 4,000.00 PARA A/P 166862 06/29/16 328.12 WEST INTERACTIVE SERVICES CORP A/P 166863 06/29/16 104,30 FRONTIER A/P 166964 06/29/16 600.00 ➢ON BROWN ELEVATOR INSPECTIONS A/P 166865 06/29/16 1,695.00 HEARTSMART.COM A/P 166866 06/29/16 191.77 NORTH COAST MEDICAL INC A/P 166867 06/29/16 292,95 UNIVERSAL MEDICAL A/P 166868 06/29/16 277.40 IRON MOUNTAIN A/P 166869 06/29/16 194,47 GULF COAST HARDWARE / ACE A/P 166870 06/29/16 206.42 ALCO SALES & SERVICE CO A/P 166871 06/29/16 1,945.47 CARDINAL HEALTH 414,LLC A/P 166872 06/29/16 20.00 ANNOUNCEMENTS PLUS TOO AGAIN A/P 166873 06/29/16 34.56 NADINE GARNER A/P 166874 06/29/16 59.14 AUTO PARTS & MACHINE CO. A/P 166875 06/29/16 3,478.23 BAXTER HEALTHCARE CORP A/P 166876 06/29/16 29,229.41 BECKMAN COULTER INC A/P 166877 06/29/16 18.30 BOGART LOCK & KEY INC A/P 166878 06/29/16 220.92 BRIGGS HEALTHCARE A/P 166879 06/29/16 928.00 CAD SOLUTIONS, INC A/P 166880 06/29/16 607.50 CERTIFIED LABORATORIES A/P 166881 06/29/16 4,834.52 CITY OF PORT LAVACA A/P 166882 06/29/16 4,128.03 CDW GOVERNMENT, INC. A/P 166883 06/29/16 21,432.00 EVIDENT A/P 166884 06/29/16 96.10 ➢OWNTOWN CLEANERS A/P 166885 06/29/16 341.40 OLE PAPER & PACKAGING A/P 166986 06/29/16 62,78 FEDERAL EXPRESS CORP. A/P 166887 06/29/16 539.50 FISHER HEALTHCARE A/P 166889 06/29/16 222,80 GE MEDICAL SYSTEMS, INFO TECH A/P 166889 06/29/16 323.39 GULF COAST PAPER COMPANY A/P 166890 06/29/16 407.81 H E BUTT GROCERY A/P 166891 06/29/16 92.83 INDEPEN➢ENCE MEDICAL A/P 166892 06/29/16 2,566,68 J & J HEALTH CARE SYSTEMS, INC A/P 166893 06/29/16 839.00 JECKER FLOOR & GLASS A/P 166894 06/29/16 819.52 JOHNSTONE SUPPLY A/P 166895 06/29/16 2,136.07 MCKESSON MEDICAL SURGICAL INC A/P 166896 06/29/16 243.00 MEDLINE INDUSTRIES INC A/P 166897 06/29/16 50,35 MELSTAN, INC. A/P 166899 06/29/16 132.01 P4MC AUXILIARY GIFT SHOP A/P 166899 06/29/16 25B.52 METLIFE A/P 166900 06/29/16 601.95 MERRY X-RAY/SOURCEONE HEALTHCA PAGE 8 GLCKREG -31- RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER TIME:17:30 CHECK REGISTER 06/01/16 THRU 06/30/16 - BANK --CHECK---------------------------------------------- CO➢E NUMBER DATE AMOUNT PAYEE A/P 166901 06/29/16 .00 VOIDED A/P 166902 06/29/16 6,625.19 OWENS & MINOR A/P 166903 06/29/16 2,126.32 PORT LAVACA WAVE A/P 166904 06/29/16 68,49 POWER ELECTRIC A/P 166905 06/29/16 1,426.75 RANDY'S FLOOR COMPANY A/P 166906 06/29/16 615.68 SAM'S CLUB DIRECT A/P 166907 06/29/16 210.43 SHERWIN WILLIAMS A/P 166908 06/29/16 1,465.59 SIEMENS MEDICAL SOLUTIONS INC A/P 166909 06/29/16 255,02 SMITH & NEPHEW A/P 166910 06/29/16 423.95 STRYKER SALES CORP A/P 166911 06/29/16 9,000.00 TOSHIBA AMERICA ME➢ICAL SYST. A/P 166912 06/29/16 60.00 TEXAS DEPARTMENT OF LICENSING A/P 166913 06/29/16 77.72 UNIFIRST HOLDINGS A/P 166914 06/29/16 3,568.79 UNIFIRST HOLDINGS INC A/P 166915 06/29/16 747.15 UPS A/P 166916 06/29/16 238.68 VERIZON WIRELESS A/P 166917 06/29/16 510.00 VICTORIA RADIOWORKS, LTD A/P 166918 06/29/16 473.44 WALMART COMMUNITY A/P 166919 06/29/16 241,03 AETNA A/P 166920 06/29/16 176.00 MSC 410836 A/P 166921 06/29/16 62.00 MSC 410836 A/P 166922 06/29/16 116.66 HEALTH CARE SHRV CORP A/P 166923 06/29/16 119.20 HEALTH CARE SKRV CORP A/P 166924 06/29/16 907.90 HEALTH CARE SERV CORP A/P 166925 06/29/16 196.40 HEALTH CARE SERV CORP A/P 166926 06/29/16 320.00 COLONIAL PENN LIFE INS A/P 166927 06/29/16 453.12 AM A/P 166928 06/29/16 81.40 MSC 410836 TOTALS: 1,287,852,66 PAGE 9 GLCKREG -32- RUIN DATE: 07/19/16 MEMORIAL MEDICAL CENTER PACE 10 TIME:17:30 CHECK REGISTER GLCKREG 06/01/16 THUG 06/30/16 BANK --CHECK---------------- ---------------- CODE NUMBER DATE AMOUNT PAYEE ----------------------------------------------------------------------------------------------- C/C 003628 06/01/16 220,480.35 MMC PRIVATE WAIVER ACCO TOTALS: 220,480.35 -33- RUN ➢ATE:07/19/16 M194ORIAL ME➢ICAL CENTER TIME:17:30 CHECK REGISTER 06/01/16 THEO 06/30/16 HANK --CHECK--_____________-_--________________________-___ CODE NUMBER DATE AMOUNT PAYEE -------------------------------------------------------------------- ICE 011820 06/15/16 157.12 PORT LAVACA CLINIC ASSOC, PA ICP 011821 06/15/16 81.53 RADIOLOGY UNLIMITED PA ICP 011822 06/15/16 158.93 REGIONAL EMPLOYEE ASSISTANCE ICP 011823 06/15/16 9,227.16 MEMORIAL MEDICAL CENTER ICP 011824 06/15/16 14,201.46 MEMORIAL MEDICAL CENTER ICP 011825 06/15/16 407.52 MEDIMPACT HEALTHCARE SYS, INC. ICP 011826 06/15/16 2,477.40 MEMORIAL MEDICAL CLINIC ICP 011827 06/29/16 8.82 COMITY PATHOLOGY ASSOCIATES ICP 011828 06/29/16 479,92 PORT LAVACA CLINIC ASSOC, PA ICP 011829 06/29/16 331.73 RADIOLOGY UNLIMITED PA ICP 011830 06/29/16 170.19 REGIONAL EMPLOYEE ASSISTANCE ICP 011831 06/29/16 7,779.55 19MORIAL MEDICAL CENTER ICP 011832 06/29/16 10,764.36 MEMORIAL MEDICAL CENTER ICP 011833 06/29/16 39.11 CLINICAL PATHOLOGY LABS ICE 011834 06/29/16 309.87 14EDIMPACT HEALTHCARE SYS, INC. ICP 011835 06/29/16 1,471.62 MEMORIAL MEDICAL CLINIC ICP 011836 06/29/16 87.86 ADS SPORTS MEDICINE CLINIC ICP 011637 06/29/16 360.26 DR. WILLIAM O. CROWLEY TOTALS: 48,514.41 PAGE 11 GLCKREG -34- RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER PAGE 12 TIME:17:30 CHECK REGISTER GLCKREG 06/01/16 THRU 06/30/16 BANK --CHECK ---------------------------------------------------- CODE NUMBER DATE AMOUNT PAYEE NBA 000006 06/08/16 .00 MMC OPERATING TOTALS: .00 -35- RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER PAGE 13 TIME:17:30 CHECK REGISTER GLCKREG 06/01/16 TEND 06/30/16 BANK--CRECK----- CODE NUMBER DATE AMOUNT HBO 000002 06/08/16 TOTALS: PAYEE 00 MMC OPERATING 00 -36- RUN DATE:07/19/16 TIME:17:30 BANK --CHECK ----------------- CODE NUMBER DATE AMOUNT ---------------------------- NBC 000002 06/08/16 TOTALS: MEMORIAL MEDICAL CENTER CHECK REGISTER 06/01/16 THIN 06/30/16 --------------------------------- PAYEE --------------------------------- .00 MMC OPERATING .00 PAGE 14 GLCKREG -37- RUN ➢ATE:07/19/16 MEMORIAL MEDICAL CENTER TIME:17:30 CHECK REGISTER 06/01/16 THIEF 06/30/16 BANK --CHECK----------------------------- CO➢E NUMBER DATE AMOUNT PAYEE NET 000002 06/08/16 .00 MMC OPERATING TOTALS: .00 PAGE 15 GLCKREG 190 RUN DATE:07/19/16 MEMORIAL MEDICAL CENTER PAGE 16 TINE:17:30 CHECK REGISTER GLCKREG 06/01/16 THRU 06/30/16 BANK--CHECK----------------- CODENUMBER DATE AMOUNT NHS 000002 06/08/16 TOTALS: PAYEE 00 MMC OPERATING 00 -39- RUN DATE:07/19/16 TIME:17:30 BANK --CHECK ------ CODE NUNIBER DATE PR- 061797 06/02/16 PR- 061798 06/02/16 PR- 061799 06/16/16 PR- 061800 06/17/16 PR- 061801 06/30/16 PR- 061802 06/30/16 PR- t 061803 06/30/16 PR- 999999 06/02/16 TOTALS: MEMORIAL MEDICAL CENTER CHECK REGISTER 06/01/16 THRU 06/30/16 ----------------------------------------- AMOUNT PAYEE 575.34 800.68 534.30 1,546.13 321.85 530,40 434.53 622,698.29 827,441.52 PAY-P.05113/16 05/26/16 PAY-P.05/13/16 05/26/16 PAY-P.05/27/16 06/09/16 PAY-P.05/27/16 06/09/16 PAY-P.06110/16 06/23/16 PAY-P.06/10/16 06/23/16 PAY-P.06/10/16 06/23/16 PAGE 17 GLCKREG -40- RUN DATE: 07/20/16 TIME: 09:11 PRTitle REGISTERED NURSE DEPARTMENTAL ASSIST ASST PURCHASE BUYER CENTRAL STERILE TECH PURCHASING SUPERVISR IP/EH/RM NURSE REGISTERED NURSE FOOD SERVICE STAFF 0 R AIDE ES AIDE REGISTERED NURSE MANAGER-SURGERY-OPC PAYROLL CLERK REGISTERED NURSE LICENSED VOCATIONAL LICENSED VOCATIONAL REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE DIRECTOR OF INPT SVC REGISTERED NURSE LICENSED VOCATIONAL ADMINIST ASSISTANT REGISTERED NURSE REGISTERED NURSE PRE -ADMISSION NURSE REGISTERED NURSE LICENSE➢ VOCATIONAL RA➢IOLOGICAL TECH MICRO MT REFERRAL SPECIALIST MEDICAL LAB 'TECH LAB DIRECTOR LAB ASSISTANT MEDICAL LAB TECH MEDICAL TECHNOLOGIST REGISTERED NURSE PT TECH II REGISTERED NURSE TRANSCRIPTIONIST-RIC REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE CNO-DIRECTOR OF QA REGISTERED NURSE REGISTERED NURSE LICENSED VOCATIONAL PRACT ADMINISTRATOR MEDICAL LAB TECH NURSE PRACTIONER MEMORIAL MEDICAL CENTER DEFAULT FORMAT FROM DBO19 TuT PRDeptName PRTotGross EMERGENCY ROOM MAINTENANCE CENTRAL SUPPLY SURGERY CENTRAL SUPPLY INFECTION PREVENTION MED/SURG DIETARY SURGERY ENVIRONMENTAL SERVICES SURGERY SURGERY ACCOUNTING MED/SURG OBSTE'RICS MED/SURG ICU OBSTETRICS EMERGENCY ROOM MED/SURG OBSTETRICS MED/SURG ADMINISTRATION EMERGENCY ROOM ICU SURGERY SURGICAL CLINIC SURGERY DIAGNOSTIC IMAGING LABORATORY MEMORIAL MEDICAL CLINIC LABORATORY LABORATORY LABORATORY LABORATORY LABORATORY EMERGENCY ROOM PHYSICAL THERAPY MED/SURG HEALTH INFORMATION MANAGEMENT OBSTETRICS OBSTETRICS MED/SURG OBSTETRICS ADMINISTRATION -CLINICAL SERVIC OBSTETRICS OBSTETRICS QUALITY ASSURANCE SURGERY MED/SURG MED/SURG MEMORIAL MEDICAL CLINIC LABORATORY MEMORIAL MEDICAL CLINIC 8232.77 3822.00 3144.22 1801.37 6789.28 8765.37 3855.50 2449.76 2698.33 4414.17 1749.00 10427.80 5367.95 11393.21 4463.37 6602.63 2424.25 5675.81 10331.89 9717.52 9465.10 3858.07 5244.20 2272.89 7936.33 5372.81 8694.14 6115.00 9067.33 697.20 3755.93 1093.50 7719.10 4853.39 6353.53 7279.78 7946.92 3284.10 3856.63 3463.02 7441.74 6732.96 1206.25 9478.11 4796.73 5780.92 7422.13 10783,80 8042.40 5891.56 1408.63 10985.80 546.39 11307.60 PAGE 1 -41- RUN DATE: 07/20/16 MEMORIAL MEDICAL CENTER PAGE 2 TIME: 09:11 DEFAULT FORMAT FRO14 DBO19 PRTitle LICENSED VOCATIONAL CERTIFIED NURSE AIDE SUPERVISOR LVN/RPhT CASE MANAGER/UR/DP REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE CERTIFIED NURSE AI➢E REGISTERED NURSE CERTIFIED NURSE AIDE LICENSED VOCATIONAL REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE CERTIFIED NURSE AIDE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE CERTIFIED NURSE AIDE LICENSED VOCATIONAL REGISTERED NURSE LICENSED VOCATIONAL REGISTERED NURSE LICENSED VOCATIONAL REGISTERED NURSE LICENSED VOCATIONAL CERTIFIED NURSE AIDE CERTIFIED NURSE AIDE LICENSED VOCATIONAL CERTIFIED NURSE AIDE REGISTERED NURSE FAM NURSE PRACTIONER REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE REGIS'ERED NURSE REGISTERED NURSE REGISTERED NURSE REGISTERED NURSE RN -OR SCRUB NURSE REGISTERED NURSE 0 R TECH REGISTERED NURSE RN-PERIOPERATIVE COURIER -CS TECH CENTRAL SUPPLY TECH REGISTERED NURSE REGISTERED NURSE EMERGENCY DIRECTOR REGISTERED NURSE REGISTERED NURSE PRDeptName NED/SURG MED/SURG PHARMACY UTILIZATION REVIEW MED/SURG MED/SURG MED/SURG OBSTETRICS MED/SURG MED/SURG NED/SURG MED/SURG MED/SURG MED/SURG ICU MED/SURG NED/SURG MED/SURG MED/SURG ICU MED/SURG MED/SURG MED/SURG MED/SURG MEMORIAL MEDICAL CLINIC MED/SURG MED/SURG EMERGENCY ROOM MEMORIAL MEDICAL CLINIC MED/SURG MED/SURG MEMORIAL MEDICAL CLINIC MED/SURG MED/SURG MEMORIAL MEDICAL CLINIC EMERGENCY ROOM ICU ICU ICU ICU ICU ICU ICU SURGERY SURGERY SURGERY SURGERY SURGERY CENTRAL SUPPLY CENTRAL SUPPLY EMERGENCY ROOM EMERGENCY ROOM EMERGENCY ROOM EMERGENCY ROOM EMERGENCY ROOM PRTotGross ---------------- 229,38 2547.07 4795.88 6570.29 6619.65 5267.25 7169.75 9162.66 2204,70 4486.38 2462.35 2802.35 2138.00 6512,47 6885.42 3617.00 6783.49 2750.40 6914.16 7527.25 10327.24 1059.75 3562.46 5481.38 2683.01 5245.49 3743,75 7079.58 3543.89 2333.67 3405.03 4025,86 2187.19 975.50 11307.60 7077.63 8368.09 1782.25 6966.94 6010.34 8629.53 7921.14 6287.91 7100.23 8728.30 4112.08 8961.69 8324.36 2495.38 2701.46 8031.75 1241.01 8624.40 6730.12 7532.13 -42- RUN DATE: 07/20/16 MEMORIAL MEDICAL CENTER TIME: 09:11 DEFAULT FORMAT FROM DBO19 PRTitle PRDeptName PRTotGross -_---___-_ ___ REGISTERED NURSE __-_-__--_ _ EMERGENCY ROOM 838.00 REGISTERED NURSE EMERGENCY ROOM 6826.25 REGISTERED NURSE EMERGENCY ROOM 6848.54 REGISTERED NURSE EMERGENCY ROOM 669.32 CLINIC COORDINATOR SPECIALTY CLINIC 7074.36 MT TECH SUPERVISOR LABORATORY 6461.27 MEDICAL TECHNOLOGIST LABORATORY 6317.62 MEDICAL LAB TECH LABORATORY 2649.51 REGISTERED NURSE MED/SURG 6765,55 MEDICAL LAB TECH LABORATORY 5267.55 MEDICAL LAB TECH MC CLINIC - LABORATORY 4913.09 LABORATORY ASSISTANT LABORATORY 1195.52 LABORATORY ASSISTANT LABORATORY 918.88 LAB ASSISTANT LABORATORY 3383.74 LABORATORY ASSISTANT - LABORATORY 1010.25 LAB ASSISTANT LABORATORY 1258.63 MEDICAL TECHNOLOGIST LABORATORY 767.25 LAB ASSIST/SECRETARY LABORATORY 3582.37 MEDICAL LAB TECH LABORATORY 4777.63 MEDICAL LAB TECH LABORATORY 6071.46 LAB ASSISTANT LABORATORY 3637.67 REGISTERE➢ NURSE MED/SURG 1421.75 LICENSED VOCATIONAL MEMORIAL MEDICAL CLINIC 3107.67 REGISTERED NURSE EMERGENCY ROOM 7703,21 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 7609.69 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 236.25 RECEPT/SECRETARY DIAGNOSTIC IMAGING 3265.94 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 12915.01 INTERIM DIRECTOR DIAGNOSTIC IMAGING 11504.69 RADIOLOGY TECH MMC CLINIC - DIAGNOSTIC IMAGIN 9332.19 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 4762.13 RADIOLOGICAL TECH DIAGNOSTIC I14AGING 2039.83 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 4989.50 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 216.00 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 6449.16 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 2883.57 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 4862.69 NUCLEAR NED TECH DIAGNOSTIC IMAGING 480.00 RADIOLOGICAL TECH DIAGNOSTIC IMAGING 5474.09 LVN-CHG-CHART AUDITR PHARMACY 4264.12 REGIST PHARMACY TECH PHARMACY 4288.00 REG PHARMACY TECH PHARMACY 1162,57 REG PHARMACY TECH PHARMACY 4529.60 RECEPTIONIST MEMORIAL MEDICAL CLINIC 3418.48 MEDICAL ASSISTANT MEMORIAL MEDICAL CLINIC 2346.41 LICENSED VOCATIONAL MEMORIAL MEDICAL CLINIC 4540.88 RECEPTIONIST MEMORIAL MEDICAL CLINIC 2862.46 MEDICAL ASSISTANT MEMORIAL MEDICAL CLINIC 2628.20 INSURANCE CLERK MEMORIAL MEDICAL CLINIC 2711.17 RECEPTIONIST MEMORIAL MEDICAL CLINIC 2755.02 RECEPTIONIST MEMORIAL MEDICAL CLINIC 2289.81 OPERATOR MEMORIAL 14EDICAL CLINIC 2740.54 INSURANCE CLERK MEMORIAL MEDICAL CLINIC 3542.23 RECEPTIONIST MEMORIAL MEDICAL CLINIC 3098.56 OUT -PT COORDINATOR SPECIALTY CLINIC 2635.22 PAGE 3 -43- RUN DATE: 07/20/16 MEMORIAL MEDICAL CENTER PAGE 4 TIME: 09:11 DEFAULT FORMAT FROM DB019 PRTitle MEDICAL ASSISTANT MEDICAL ASSISTANT RECEPTIONIST PHYSICIAN ASSISTANT MEDICAL ASSISTANT RECEPTIONIST MEDICAL ASSISTANT MEDICAL ASSISTANT PT ASSISTANT PT ASSISTANT OCCUPATION THERAPIST TEAM LEAD PTA REGISTERED NURSE PT ASSISTANT IT TECH I PT ASSISTANT DIRECTOR PT TECHNICIAN DISCHARGE ANALYST HIM SPECIALIST TRANSCRIPTIONIST HIM SPECIALIST MEDICAL ASSISTANT FOOD SERVICE STAFF FOOD SERVICE STAFF RECEPTIONIST -PBX SHIFT SUPERVISOR FOOD SERVICE STAFF DIETARY DIRECTOR FOOD SERVICE STAFF FOOD SERVICE STAFF FOOD SERVICE STAFF GROUNDSKEEPER-PAINTR SECURITY OFFIER BIO-MED TECHNICIAN BIO-MED TECHNICIAN PLANT OPS SPECIALIST DIRECTOR SECURITY SUPERVISOR ES AIDE FLOOR TECHNICIAN ES AIDE ES AIDE ES AIDE ES AIDE ES AIDE ES AIDE LICENSED VOCAT NURSE REGISTRATION CLERK ES AIDE FLOOR TECHNICIAN ES AIDE ES AIDE OR AIDE SECURITY OFFICER PRDeptName MEMORIAL MEDICAL CLINIC MEMORIAL MEDICAL CLINIC MEMORIAL MEDICAL CLINIC MEMORIAL MEDICAL CLINIC MEMORIAL MEDICAL CLINIC MEMORIAL MEDICAL CLINIC MEMORIAL MEDICAL CLINIC MEMORIAL MEDICAL CLINIC PHYSICAL THERAPY PHYSICAL THERAPY PHYSICAL THERAPY PHYSICAL THERAPY OBSTETRICS PHYSICAL THERAPY PHYSICAL THERAPY PHYSICAL THERAPY PHYSICAL THERAPY PHYSICAL THERAPY HEALTH INFORMATION MANAGEMENT HEALTH INFORMATION MANAGEMENT HEALTH INFORMATION MANAGEMENT HEALTH INFORMATION MANAGEMENT MEMORIAL 14EDICAL CLINIC DIETARY DIETARY MEMORIAL MEDICAL CLINIC DIETARY DIETARY DIETARY DIETARY DIETARY DIETARY MAINTENANCE SECURITY BID MEDICAL ENGINEERING BIO MEDICAL ENGINEERING MAINTENANCE MAINTENANCE SECURITY ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES ENVIR0N14ENTAL SERVICES ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES MED/SURG PFS - REGISTRATION ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES ENVIRONMENTAL SERVICES SURGERY SECURITY PRTotGross 1557.57 1999.46 2623.98 11307.60 2951.31 1824.70 1940.05 2768.14 5623.80 7087.70 9563.84 7455.00 8932.99 673.7E 869.17 5564.00 12495.80 2629.72 2496.59 2284.73 3908.52 2046.38 3780.05 1078.24 2826.44 2775.91 3077.65 2973.18 5017.00 2776.47 2662.50 2363.96 3232.01 1556.60 3368,75 6287.69 5847.24 8365,80 3467.30 1435.37 2836.36 3143.44 2765.23 2223.73 2288.24 2934.01 2587.36 3115.00 2852.96 3426.86 2737.45 2426.40 1619.76 2570.90 2728.00 -44- RUN DATE: 07/20/16 MEMORIAL MEDICAL CENTER PAGE 5 TIME: 09:11 DEFAULT FORMAT FROM DB019 PRTitle PLANT OPS SPECIALIST OUTPATIENT THERAPIST FIN CNSLR-COORDINATR SELF PAY CLERK OFFICE MANAGER REGISTRATION CLERK REGISTRATION CLERK CASHIER -SWITCHBOARD INSUR COORDINATOR RECEPTIONIST TEAM LEADER REGISTRATION CLERK PFS DIRECTOR REGISTRATION CLERK REGISTERED NURSE OFFICE COORDINATOR REGISTRATION CLERK CLINICAL IT SPEC. REGISTRATION CLERK SECURITY OFFICER FINANCIAL COUNSELOR DIRECTOR OF IIIM MEDICAID COORDINATOR REGISTRATION CLERK MEDICARE COORDINATOR TRAUMA COORDINATOR DIRECTOR REGISTRATION CLERK I.T. DIRECTOR IT SYSTEM ANALYST REGISTERED NURSE ACCOUNTANT ASSIST ADMINISTRATOR C.F.O. C.E.O. ADMIN ASST TO AA-CNO SPECIAL PROJECTS NOR Grand totals Total lines = 256 PRDeptName MAINTENANCE BEHAVIORAL HEALTH INDIGENT CARE PROGRAM PATIENT FINANCIAL SERVICES MEMORIAL MEDICAL CLINIC PATIENT FINANCIAL SERVICES PATIENT FINANCIAL SERVICES PATIENT FINANCIAL SERVICES PATIENT FINANCIAL SERVICES MEMORIAL MEDICAL CLINIC PATIENT FINANCIAL SERVICES PFS - REGISTRATION PATIENT FINANCIAL SERVICES PPS - REGISTRATION EMERGENCY ROOM PHYSICAL THERAPY PFS - REGISTRATION ADMINISTRATION -CLINICAL SERVIC PFS - REGISTRATION SECURITY INDIGENT CARE PROGRAM HEALTH INFORMATION MANAGEMENT PATIENT FINANCIAL SERVICES PFS - REGISTRATION PATIENT FINANCIAL SERVICES EMERGENCY ROOM DIAGNOSTIC IMAGING PFS - REGISTRATION INFORMATION TECHNOLOGY INFORMATION TECHNOLOGY EMERGENCY ROOM ACCOUNTING ADMINISTRATION ADMINISTRATION ADMINISTRATION ADMINISTRATION -CLINICAL SERVIC ADMINISTRATION PRTotGross 5484.00 6000.00 4477.65 2822.60 3914.00 2422.22 2936.64 2541.59 2713.54 2917.47 3500.46 3075.31 4937.80 3562.19 1465.55 2038.45 2468.30 6417.32 1116.00 2876.62 3453.61 4371.40 3069.50 1962.26 3233,41 6771.00 6624.07 1762.85 8425.24 6878.39 3438.35 6929.00 13693.00 16178.82 21350.00 3349.64 4467.54 1212013.78 -45- ©iHs Source Totals Report Issued 07/14/16 Calhoun Indigent Health Care Batch Dates 07/01/2016 through 07/01/2016 For Vendor: All Vendors Source Description Amount Billed Amount Paid 01 Physician Services 12,909.96 2,309.78 01-2 Physician Services- Anesthesia 3,432.00 758.17 02 Prescription Drugs 647.55 644.88 05 Lab/x-ray 10.00 9.30 08 Rural Health Clinics 3,332.00 2,601.66 13 Mmc - Inpatient Hospital 42,296.89 20,725.48 14 Mmc - Hospital Outpatient 73,890.77 24,383.96 15 Mmc - Er Bills 4,269.24 1,408.85 Expenditures 141,211.60 53,265.27 Reimb/Adjustments -423.19 -423.19 Grand Total 140,788.41 52,842.08 COPAYS <-530.00> EXPENDITURES + 8057.13 60,369.21 CEM January February March April May June July August September October November December Calhoun County Indigent Care Patient Caseload Approved Denied Removed Active Pending 4 5 3 58 6 7 2 8 57 7 2 3 5 51 9 5 2 14 46 8 4 3 3 47 3 6 2 6 55 2 YTD Monthly Avg December 2015 Active M 5 17 39 314 3 7 52 57 35 0 -47- AWARD UNIFIED COMMUNICATIONS SYSTEMS PROPOSAL FOR CALHOUN COUNTY: Ron Reger, IT Director, made the recommendation that Infiniti Communications be awarded the bid for the Unified Communications System with implementation as quickly as possible. Commissioner Galvan made a motion to award the bid for the Unified Communications System to Infiniti Communications. Commissioner Finster seconded the motion. Commissioners Galvan, Finster and Judge Pfeifer all voted in favor. AGENDAITEM For Commissioners' Court Thursday, August 11, 2016 ► Consider and take necessary action to award Unified Communications System Proposal for Calhoun County. Josie Sampson From: Peggy Hall <peggy.hall@calhouncotx.org> Sent: Monday, August 08, 2016 9:09 AM To: cindy.mueller@calhouncotx.org;josie.sampson@calhouncotx.org; Shannon Salyer; Angela Torres; ROGER GALVAN; Lesa Jurek; vern.lyssy@calhouncotx.org; Janie Delgado; neil.fritsch@calhouncotx.org; April Townsend; Kenny Finster; mike.pfeifer@calhouncotx.org; susan.riley@calhouncotx.org Cc: ron.reger@calhouncotx.org; tami.maldonado@calhouncotx.org; ladonna.thigpen@calhouncotx.org Subject: #6 Agenda Item - Unified Communications System Attachments: Recommendation to Commissioners Court.pdf, RFP received - Aveno Networks.pdf, RFP received - Infiniti Communications - a VCS Company.pdf Agenda Item #6 — Court August 11, 2016 Attached please find: ► Ron's recommendation letter ► A complete copy of both bids received For Court: In your court packet there is Ron's recommendation letter and only part of each bid copied. If you want the complete bid, see attached. Peggy Haff Assistant Auditor Calhoun County Courthouse Annex II 202 S Ann St, Ste B Port Lavaca TX 77979 Office: 361-553-4610 Fax: 361-553-4614 Calhoun County information Technology 211 S. Ann Street, Suite 301 Port Lavaca, TX. 77979 Ph. 361.553.4606 Fax 361.553.4444 To: Commissioners' Court Re: Recommendation for Unified Communications System RFP No.2016-06-09 Bids for RFP No. 2016-06-09 were opened August 4th, 2016 at 10:00am. Two vendors responded to the RFP request and attended the mandatory pre -bid meeting on June 21s' 2016. Bids received Bid Amount Infiniti Communications, a VCS Company $176,966.00 for a turn -key installation Aveno Networks $177,702.61 for a turn -key installation Met All Specifications YES [� Although the price of the lowest bid that met specifications is $61,996.00 more than what was budgeted for the new system it is of my opinion that the solution Infiniti Communications, a VCS Company, is proposing meets and or exceeds the requirements that Calhoun County needs for telephone and converged communications. Also, the fact that the current PBX system is obsolete and rapidly deteriorating, I recommend that the court moves to accept the proposal from Infiniti Communications, a VCS Company, and that the milestone installation timeline be implemented as quickly as possible. Respectfully submitted, ROTV 2eger Ron Reger,IT Coordinator ADDENDUM NO. 1 UNIFIED COMMUNICATIONS SYSTEM Calhoun County IT Meeting Minutes from Mandatory Pre -Bid Meeting with Vendors for RFP No. 2016-06-09 June 21, 2016 Present: Ron Reger Calhoun County, Tami Maldonado Calhoun County, Vern Lyssy Calhoun County, Larry Ormsby VCS Companies, Rocco Windover VCS Companies, Leslie Parenton First American, George Alexander Aveeno Networks, Arthur Camou City of Port Lavaca 1. Announcements [List all announcements made at the meeting. For example, new members, change of event, and so forth.] This is a mandatory pre bid meeting for unified communication system. Deadline for questions is July 5, 2016 as stated in the RFP. August 4, 2016 is the due date for proposal. 2. Discussion [Summarize the discussion for each issue, state the outcome, and assign any action items.] a. Will everyone get to see all the questions and responses? Yes. b. Is removal of the equipment part of the RFP? No. c. This is going to be a standalone? Yes, standalone IP system. d. is Calhoun County going to provide the 110 adaptors? No. e. What about the precincts? They will not require connections. f. What is the maximum distance on the multi fiber? Approximately 300 meters g. Is there fiber pairs at the other locations? Yes. h. So everything in this building (Annex 1) phone wise is run off a feeder cable coming off the courthouse? Yes I. Is that the way it's going to stay? We have fiber that comes in, we want the voice service to come across the fiber to a POE Ethernet Switch. From there the 38 lines that we are asking you to run will go to the desktop for the Individual phones. j. So they don't have their own dial tone? So if fiber got cut they wouldn't have dial tone? We would like to see a price option for redundancy should the fiber be cut but it is not required. k. Are you mostly concerned with 911 on that dial tone? Not necessarily, we currently have a separate panic system that is tied into law enforcement for emergency situations. �- I. What kind of fiber is at Annex 1 and 2? 6 pair Multi -mode (MMSO) fiber with 5 pairs available for `. use. Meeting Minutes, June 21, 2016 Page 2 - m. Will you make sure there is power for everything? Yes. n. Have you ever had a fiber cut at this location? No o. How long has it been since installation (fiber)? Approximately 5 years p. Can we have access to the configuration on the Option 11? Yes q. Will you provide this or will we need to pull the information ourselves? I can provide it if you give me the syntax. r. Do you have a spreadsheet with users and DIDS? Yes s. Do you have a list of hunt groups? I'm not sure, but we can pull that from the configuration. There is only 3 or 4. One is used for Emergency management for emergency situations. t. What hours of access will we have to the building? 8am-5pm u. Headsets are not in the RFP. We will send an email to the offices to send the model number and count of headsets. We will include a number of headsets that will need to be included. v. There's no mandatory connections speed from the outline connections back? I don'tthink it's outlined but I want gig minimum. w. Using the 110 to RJ45 adaptors is just a suggestion? Yes x. So it's the choice of the vendor on the adaptor? Yes y. What is the layout for cut overtime? We would like to do it over the weekend. z. So you will be available? Yes aa. Is there anything in the RFP that talks about anticipated 10% growth? There is nothing specifically, the port counts and IP connections are listed in Section 1.9.1 Email Questions From Larry Ormsby dated 07/01/2016 Mr Reger: In section 1.9.1 are the following 2 statements: • 53 Analog ports for main location accommodate 60 analog fax lines Can you clearthis up? Are the 53 analog ports for main location and the 60 analog fax lines one and the same? Are the 53 analog ports for trunking and the 60 are analog end devices like fax machines? Is the total for analog devices 113 that is needed? We are requiring 60 analog lines specifically for fax, modem and credit card terminals. We currently have 53 in use and wish to provision 7 more for 10%growth room. Calhoun County Unified Communications System Material included in RFP ShoreTel Voice Switch ST100DA lea for PRI connection ShoreTel Voice Switch ST100A lea for IP resources and 8 line PFT ShoreTel Voice Switch ST 200 lea for IP resources, N+1 failover and future growth ShoreTel Voice Switch ST 24A lea for 24 analog devices ShoreTel Voice Switch ST48A lea for 48 analog devices ShoreTel IP Phone 480g 10/100/1000 200ea sets Connect ONSITE Essentials license bundle includes Ext+mailbox, Connect desktop client with IM, softphone and video 3 year ShoreCare Partner Support Dell Server with Windows Server 2012 R2 Cisco Small Business 500 managed Gigabit Switch with SFP 7ea Tripp Lite 12U Wall Mount Cabinet tea Tripp Lite 6U Wall Mount Cabinet lea Fiber Jumpers 38ea Data Drops -Annex 1 lea 48 Port Cat 6 Patch Panel —Annex 1 110 to RJ 45 Adapters Polycom 7000 series conferencing phone 3ea Option for WAN failure Provide and install ShoreTel ST 50A to provide incoming Analog Trunks and IP resources for the following locations Annex 1$ 2,410.00 Annex 2 $ 2,410,00 Jail $ 2,410.00 s K r m O � O t' `m W L1618000 (Linea,) 8 KHz 128 Kbps Standard TBO (.2kbps in 14.2) .GaZf1?-lew,(PCMQ)"��eKliz. ,,, ' B4 Kbps'7 [}�9anonL �,, ,+=�TBBj.2kbps`ln�a�li 0.711 A -law (PCMA) a KHz 64 Kbps fixlension Monitor 1.5 Kbps per monilar d exlenslon G;722 - i6�KH2 �- 92Kbps.. C.729a eKHz8 Kbps Y7_'wrcgroup A9a0ty€26 ((bps = 4_ lt'G r8.1$ ,,,Z 4i 33 j(bps, Queue Monitor 6.5 Kbps par queued call MC LC 32 KH Wsikgmup's-- visor ;26K -' 16z_ KH 32 K6: ,: BV-16 81<1-1z 16 Kbps Queue Moribr 65 Kbps par queued call oY14 8KH .., £ .. Ag--aetbl Ddat.. .' iJZAps tmf 9*q nt? " T.38 g50ms Latency one way, 0%Packet loss.for` RTP / Media tmf(a, Jiller 50ms @ShoreTei' 1pt`ejfaces (t0A0071060MblVs) , 4-„ _ R _ r. 4 9 e C 6 _ vtir Pawareonsumplimr (Iyplcxi) 25 W 100 W 100 W 1 W W 200 W 200 W 200 W Man nulnbnrsaf;V}ANs A 32 .,. O4 t283;A. 256,,, mI =258„'. SIPCB n d lup(SIP 15 30 30 30 50 50 75 RTP)max ca8d l£tPdata9mpy (ton4ppstloB _ ET 777 77777 77T7 n Maxnumberofwncurrentnella 50 150 400 trlfl0 1800 3000 800o (20 ms voice peckels) ConartentenUypl dvolce 50 - 45D 400 i6Q 1300� t300 4000 RTP, ses{(ops both trah3 vdLng -. Sf1`T WA, jWPfi£nha0ced s = r Scun Module v = - i .. V 1.2 /IX COMttf t.a NwumMr RafS 'wShoreTel' Ifan upgrade 5W 21W tpm0 ';" � - , ., _ - �� fS 500 ai Hecoln x flo{ReCam 3 „2,000 2,000 � magic, by TAC3 NettHedby- t,OW Noedan y 3000 .« ...< Medan TAC AUO@ „_,�:(U00 = 4m00 .ODO s 10,000 6.000 S WO ., 119000 - HERE >, 2S. ,.A$GB - 15 1 125 3.8 GB - u 15 t 60D 15.0 GB all Small 500 500 5,000 16 _- " j,,; -- " - Medl¢m :4500„�. ,WOE ', 25,000 15 1 1,0w 3000E _ Large „ 10,000 I'M 5g000 �16'T.bl -s S1 n Ge La r: 20,000 f'i{000 s. c100,0001F `=i70 Table 40 Vaicemal Herd Disk paw Tema 3l Headqualer ewer apacityfor an nimpdse System Sjnall 1-tel Cora20ul143191e➢v 1-�.olgs3.00 GRzo(=-KGB {006ake-T ant lCAreibS�Og�awssor (9Mfie'd06 Gf3z)r ., Z = �a 1000 r. 20000 " - 30 MR gO MB - 000 iv(B Medium Intel Xeon 5520 Single Quad Core 2.27 GHz 8GB 1008ase-Tor Gigabll Elbemel 51 100,OW0 1,5w MB 4,500 MB Table 41 Call Qetal Renlrtls •it �y'V. 4 ! ai 4r��'i'i Zf Ope,Ffgng S�sletti WpxM+rsiServac200082-0�LSP2J51aixleryl Egleryre°')�`'='I EmbaJlldad UA x"` o- -1 WjndgvsS Nett"00ep2 sPJ 0?bY,`]SlaiiaeN Sol, masSast barge `;. hIaLX¢oRb520`Oual Quad Cole22]�Gl4z BG@ ;GIBeI jtENemet �?= Glgab4 Elhmn t Large Intel Xeon 5600 Qual Slx Cma333 GHz t2GB Tame32Hwdquaner ServrHaNram Rewm dabosfor Enterprise Syslam I1C20,,.,..fl�✓.64 VM Port Capadry em12.8E-0ItZ514 lea media streams (ports) meth 254 media screams (pmLs) 50V-5 9pV-9 Small 500 50 35 N«im of SbRge- _ ;-'Ot Hale dmotload�nC Gbpe 311,h'bs) .," Hord p'il5etleendeSt(1 Gti_ pm30,hY4) '✓ fi4V 22h(s, < e0V ,56 hrs� _ _ .a Large 1000 15W 1175 9e Lar a 4000< ; ..< -;000 700a„ - �7 Mmlbox Capao i11es 3.000 mailboxes 3.000omom es 5OV-50mallboxes gOV-90 mailboxes Table 33.1stabu w Va. Server Capacity CB t1�20 ? IOIeJ'P 5r a7rrG G6g0 QO ICot82T GI¢a ZOB'+, BOOB aT� - _ em[@l Ca[g(ro{yE3E00,Vu@IQpfE26 Ghz A;O� 1 g098ase;�.. SyslarOGaPedty _ _ 7olal otj Per7m39e Tolalo(kQpe tmp9@ _ 7olai o(1QOt�4f9ary 3 506 par-xy>i"9ln _ Auto Attendant 1,000perimag. I.UWperlmage 1,000perimage Smal( Image Cma 2 Quo E8400, Single Funk Cwe3.00GHZ 4GB 10mBase4 ACD A268 �' -s Wnrlggmups/ S00 menwajsy"_�',' Okitlbutetl liymk�mupsr g ,R }}unlG cups/ tS'membe[s' - Mydmm _ lgle J(eon5520 Sn�jle QdadGsre 22YGf@'--, 8G8 ^ i00BasaTorGlgebie Cell Rewrtls Yes Yes (2 hours of Hislo Yes (2 Hours) operating System S Voice mail pitons ShmeTal kf$Rgmi ersSBrver aull, 8 ,::`,. ShomTel Linux DVS Server IssomsMG Default 14.0 Sha-e7e1 C11em1�=`s _ 1 b00 MB , Mawglm0i .�:� 30:ti SOffG GB_ Large Inle19 X.. 55200ual QumICme 2.27 GHz 8GB Gigabll Ethernet Ve7y1 g - s- - Inc I19 %ed1l?520 Dual Qa dCore 227 GHz "- ,_�; .-.. 8GB " r Gigabit ElM1e(n¢l r,} Tame 34 BVG Server Hardware Recomentlaiiws fable 3g Ham IAsR Re,examenls Tame 42 Log File Hard B1m, Space V1,T fen Concoct I.. Nnva.., 2aIs x z � ��oeeTe[ DesignG�rd n, t'fii�roredgbec6ftfo�vl@� � �._s,f t t3 a sae fmmu }1tv aorays ;s N im p�RTs tress gr ., roM1 NnAo" ' 2HGCj12M 5NntllrRd^ ,+Iw's0ei tarn- _ Ws esstbta rf c m pe ASP r+ rrr rnt ��� Irtr ItII Iabl69ti VMWam Gapa4ty MEMO SBE 2 r ' Y��' I OyapdaureSW Xoon ;, 4G86 r b� IR 1.IY��. �t 6 GB 1 40GB - Small 2 W.W Core 2➢uo 4GB 60GB 40G6 ES I00. Single DualCore 3.00 GHz M�p`lum 4 _ 1 te19�(eo 52b5(Ig1epGB �1.lp Ge 80 tiB = _- aueilCola,z27 GFi_y�;; - S L.,US 8 IntaMXeon 5520 Duel 8 GB 2W GB 130 GB DuadCme 2.27 GHz Table 37 VMW.r. Hardware..adations oil CPU'Cores 750MHz't L5 GHz't 2.9GHz'l 20➢B _ u _ , . 211 Ge , •? 20 Ge _ Hm msor I VMwwae s tiara ESX/ESXi 5.5 Virtual Switub Hardware Requirements 4ap 1+ U CPU'Coresh 2.9GHz'4 2.OGHz'e 2AGHz'16 H eMsgr I Vmwarev8 here ESXIESA 5.5 vinual Irunz svmm. negaua..nl. SEEN=1 v I I +t '8 CPU' Cores 2.9GHz' 1 2.9GFtr' 2 2.9GHz' 4 ➢7 K 20G8 - „ 20Gp „`; , ,? 20GB ' Hypervisor Vmwere vSphare ESXIESXi 5.5 Crowd Virteei Ingate RS wromenls 'wShoreTel II 01Wpli4nce - _ s y Sinwllaneous aaadm pone — 50 200 200 $imglla�e9us sgdue (NTTPS)Web i0 -_ Z00 - 200 ivgfele8rjn9 its _ >� Instant Massaging penis 500 2,000 2,000 Sintuita ebae`2ad14� .7j$ < , _ . — 64, ✓ , , 100 ^, ;„ S(mullaneous recording sessions 16 64 64 Syi lem�de ppadly Send apphence p,ys(oIR ( Uplo5 '" (p6y"sicaIma0al ormizl Siraultaneous audio pods i'mo 5(iQililep a s �alez}jirPS) Web t OQQ - mbferend gPotl i 4 ,,,.y c Max number aflM users 10,000 CoadOifeal lQ"stanCHles'sagleg pbrlS -_= ,-_,� 2000 Simullaneousaudio mnferences 5C0 Mutual S.M. Appliance U.,ctily GPU Cores ��r:-�� i_29G14z I +i 4 -- - Memory 4GB Ha"rd,Dlsk"((gilpdesilalbe(orege) ,' =; g00G6 < HWaMsor Vmwore vSpFere ES%/ESX15.5 2 z Nehvork Interfaces GhweTd Mobilty 8 Vidual Mobility Router V1.2 ru Gnnectl a November i%5 e MWAM System Media streams (G Z�lp rseeveQ " .r, 254 _ - ,. Smul(ah obsvlp mai' sessipnSYta(eya111pie ,. Sites - 5006iad boprbervenes by 1 CO ,r Merge streams (G]29 per server) 40 Sarilrires Wish, 500/system 100have, er Exactnombervanes by wnfiguation. Note For Very Large depkymenis systems wear mme than 10,000 purls, Memextmum s AOamebeir d weRcbespers le Myedya str ams�l ie7 - - - - _4 =?-Illrversxg5griredd - t Sirhlsp s rves 500VMBXAslreams par i y;W s _- Votse Mall I mlbo%es (Idlal) -, = 20000 _ OeSe wP ba tl15J,06uted - meet t}IaS iYe[$. fidl(a POf LS �* 3Wi r ti. 1Nlls lapale Ner> Magri (per server) 3000 Arai, P 5000 Exact number vales by w figuration Storage ,- llpeml@tl �- r E [es*gl W1h spa of QlskavadaTle 1 ou of "volcp �Il pe[SOQNepf IPPhppe _ - - _ - 1,0 WO(max)_ _ laeci tiumbelw2es by �OLi9dre4an capamiY lsble,,, e: r Auto-Altentlent Slayfloarearew Gaits 10000101 call10000 �a0gs (total} - � -_ y �, 1Q30 _ - every sere rhasaver� Bsy}(asf Call Completion r 11q Q�0Ospagding upon�ary EleonegbiaLons, :� c HOntGmups rs I-{Ortt9r0ups persvapch 8 _ Total hunt groupmoral par retch 16 =MOR Based Users 5000 kV_otkerops( m ✓. - i r - _ Vi Phone Use}s2- 0o00 _?`�§ „ _S WOBgrouVs (IolaQ o n 25fi/system -Vd IUse 1000fs ry MRmbersperwodcgroup l _ OW 'Top¢wg _-l2p,swole ., - oV drobrn qd pelletal-? abs resbulip6otrpallelris. 2 UserGdOps.,,r.'-^ -, - gyp„ _ Telephony Permissions 100 citrPelarmsepahes =^� _ An , , -_ - WGAgenls(total per system) 300lsystarn Ifmcreererepuireditis rawmmended you in- vesligale Nestua l Enlerydse Coaled Center Solution Voice Mae Permissions 100 Trunks loll Numberof Trunks/rG 220 Callear Coeueper Gueue 251fserver 0eremd is directed to the vmr,moup backup exieo- s n Sere Numb rafservere 21 im In 20Jlsldbuted(fer, voles mei4 autoatlendent messaging, di rectory wnfiguretion serriws, antl desktop call central), Each rowar9s ce,Vfed losuppuR up to 1,000 users. BtjOC/ ys) mwdtl, rrepoR d nag burn- ggshrs - V ryttrge HYY 100k /Large BW 5gK�NadHW 26Kf Smae}N✓; $)(� eSenerHVJ bpecsf Y 3 see&imfpodals(letalbns BHCClsysarl reports during business hrs Very Large HW=10k&oMe HW=5K1Med HW=1K/ Small HVJ = rmerewmmen¢ed See Server HWspew for^ size&Vegas considerations Numb ro[Vol glall BD%SyA(cpas 60Qjsystem l0',0/k are[ MexkoiP,CMkin.YJGserver , „ , `1 300 ,,,4 r - Number of3rd Party SIP Sewers 20 `�SfioX�Tel f]eSR9�Gar� � <T _Y15 FurG9dnec{�{jAn�st)e �-��. 3-: @ShoreTel' [d3M)ll}F:a let r JAs�(11Sers i I11 11 pFtfaa�t4-alis" 11 fdeX Gai�sZvtih MakSR�Usars y�?iav�5f,(4O�ps , 1 .111 111 ,.� „� 111 111 V1.21a Co.IIA Nnv ., 2015 Telephones 100 20,000 Torik,, W 50;W- Sh.11nn.. call.,.xW.nitno to -ex- tn.td.. 50 10,000 B 6WHvid'Icall --C-Mple 70-001 ovs 4 20 C.-a.talmlin, No Yes simultaneous calls perserver 25 254 g_ SMDI - Extemal vakanntdl No Yea No, TF777777 x0i —a SeSdoe Applhanoo 100 (SA100) 2 5 Sarvix. Alaon. 4OU (SMOG) No yaa Wqdk&fiiqW�f 6 W-P - a 96p l#z! qder-' 1011001100 25000M LSh.,aTO Mobility Glenda IM 5.000 T.N. 35 SBE and Ernat,nt. Edition Difiara..,t @ShcreTel' Real Tuna Capacity fount. to . atonal phoua amfth .. In. .. In oadId pr.Vich, you on, with]. the above Prnuatuars Calculating Real Time Capacity of Switch Appliances So. (HG ataaalz.(n) . HGMinautura(u)) , (ra.nibuin,,ph.o.n(rd - HCA Moutda,,Llaw(a)Y2 — X X=60 to, SG Sanalut, X=I SO to, ST Switouno ..,. worked I x Hunt Group WW 4 Members and a Call Soa of 4 1 x Hunt Group with 0 Members and a Call Sonli of 3 10 x Phones Eatl Monitonng 4 x BCA HGI HG2 +BCNS =Total (4x4) -(8.3) +(iQx4y2t =60...Il.k. VUWComenlu N—nAn, wa� @ShoreTef ShoreWaie;Vipual8wltcfil7cances , _ ,: z'_< SIP MGCP Virtual Phone CaPapdty One required per call controlled device, including ANonymous, VPN, Mobility, Sollpirones Berenice A alable _ YridbI5lPTru"k y- ': One requr dper'SIPTru k7belcei 5lP Modla Pr xy SIPTpInk Soilware - r, iree�anotmq Vt...xligP � � Basic IPP420 Urtua15A F x�Or AUdi and Web Licence andWe Yirtu215MR __ .i Requlredto egeble MaWlgyin Stacdib andANanced=' Etlge Gateway Free v"th Sentient and Advanced, Wed for Secure carol. on to remote el is and phones. Ingale SlPemloravoldai Lrcens&Upedequj[`etlpe$IP)Npk coAOeeCa`g i"o ing`ele:Slpeielot 21, 5q, 58 ., - - Ing t S M nIy SIP.,cher one eactel. par SIP Ironic 1 eVidual Elunnueneent TraversalLcense General Purpose IP480 w-ss msr 8tlbfe ereAp'pllcatlons _ Addli-nguageLicense 0norequredfor eachadditional language Persystem image. SIP TNnk'SolftiySe,L'Imyice ,z�)ordyie SIP OeWce Llcense One r,wurdl per3rd any SIP device(Nolrequired le-400 series) SIPBasa<r3rd Padir, eg n9 IOIegm11on1lcen a t� pollbied-n?i lo.Srd Party Yakeq"ife-lemvlaSlPeg Mfragson EXchange+ Executive mb ledV iceSery sLtcensa Usetlt allow large netvmrktlesgn voice malt opamrsa0on wo kg oup or dal base reatll ncy(See system rapaaty)ar to mlegrale vnlh3M Party Appbcabons Colour IPP6655 Add tron$ISdp LF nse Ona3equl etl for ell ramolesllesjm(riF30 PMI�ni mmeedahanls(o geye's net ti .d rkyaaIeTP9trPw ttOseKrer'od36lu�j Conference IP485 •01 Unfied Communications AW10 Con(erehdn8 y OnareyOl)aY)yarwncuRenlaudlo calfererlce port Wor)is og5A t00 SA-000 nd vinuaf SA = Operator! Web Gn! rencng One required par concurrent desttop chenng sessmn SA100 SA-000 and Vrtu ISA Key System - IP485 with BB424 COnftectProfi€�st a - _ _ _ __ Coudesy Eel Only, No VM, No die lt. No add. w s„I - TI PF PY Fx1+},fbX Aid hpo'�pady audpmOfoiCncmg No dlgPl No addoge '- Esc nb l Ex(+Mbx Pro Get[ Mgr Enables lM and Cdlabo 4on (serverr q retl vnN Audio & Web Licences), Web &Apptlal r Mobility bsic(Find Metc) Wireless @i $Uptlard b I E 3ens Me ldydanl[sgrverrequuedy Ram 1 Phon (Edg GWJ SFOG ;; Dock Sottphone IP930d Ad.ried St al d+Opamlor y✓orkg(oupAge�Aces "Essagl ais+,'quaue}{antlling"WorkgrWpYO cdmS11: L'�n Logbul {No Vd�eo)� rvl�� e�� ���p� �,�N�� nxanaEcev Wark rrou Su emtsor Access Work mu +A enl Management No Video licence types VU ru.—t Le NwemEn.16 `SFIa�e�etl�e�tgnGarc� � _ � '�t'2"jgc'6ortnash'[4�ns�Te �: O ShoreTel V1.2 WCO 11.0 NwomE 2015 @ShoreTel'i Y'is Cali eppeemnee 3fOn-screen indicated 12(Gkcolor LEDs) - 6(ro'-color LEDs) 8hincoler LEDs) Feature keys 4(ramen,, conference S tFineW, vooses.il, directory, 8(Transfer. conference, hold 4(Dreeter, conference, hold, redislAistory, hold) call history, applications) lotercem. md'ml/nhosq, - history, veicemsil, directory) - email, options, diremn) < - Sort keys 3 4 5 Display - 06 x 220 pixels 640 x 480 pueit(VGAI 24 characters a] lines 4W x 272 pixnis BaHJit, color Backlh, color rouchscreen 148 x 80 pixels Backia, color - Backlit. gmysrala 5peakeepho,. Vull duple, HapeloP lox, on -screen indicator HOi�1ipd'iil acm ,w acub�nw' LED indicator LED indicator Mere Om,amam indicator LED indicator LED indicator LED indicator Plume controls Handset,seake'phone. Handset, speakerphone, Handset, speakerphone, Handset, speakerphone, headset, arru ngs headset, abNdngs - headset, Maturing, headsey_alerVnngs Headset compatibility 2.5mm headset jack R1.22, LED indicator - Rb22, LED indicator Di LED indicator Electronic hook-evritch control - fonvimless headsets Call redirect .. Cali timer .. Caller ID name. number Conkrence call management 6party 6party bparty 6pady . -- - -- D'redory Unlimrted(sysiemli Uar tedf r Vsort 6jfmor Unlmited(system 1 Unlimited( aKm 1/5 thyfrst r-- ., plpryagumerfc bo'_p.._ . _ Inn noes phanemedcbokup -_ ,.., horemez/NpM1anumencbokup. Message waiting fLED) ° Missed call indicator Redlsi/histe ry Unlimited(statedonserver) Urtusitedstatedonserve') ( Last20nari .. ON4nby (stood sene,y Uninere M.T,Pm ,M sSed. Ring some selections < 4 4 4 System speed dial Unlimited Unlimited Unlimited Unlimited Perscnalspeeddial 1On 100 am Time and data SNTP sync SNIP sync SN1Psyn, SNTPsync Tmnsfertovomemail • ' On hook dialing • ' - Builoin VPN client XML appliaden support Visual vaicemail Call handling mode C IIF naarding - ° H dsfree mode ... • ..... .•. _. ... Ring one ' Agent state _ • • • , Protocol - DEUiMGCP MGCP Quality of service - 602.1 pq, DiffSBN/1OS VIAN, Offsendfus, UDPSOHI - Supportedcodea G.711 w/alaw G.72BV-32 G.729a w 729a GJ29a G.J29a BV-32 8V-16 Power, lsrandard) Baseewha: 802.3af PaE 802.3nf PoE pramrteptimal) _. _ Loral adapter(openali ...._. __. Local adapter(optionall ..... _. i ...._ Etherneat ,and Baze station: 1O/I00 _. 10/100/I000svmth _. IP addressing ', Base stauon: DHCP, static DHCP, static MGCP SIP VIAN, DiffServ/1o5. UDPSOO4 VIAN, DiRServRoS G]22 G.]itutaw G]it ulaw/alaw GJl9a BV-32 G]29a - G72$IBC BVd6 G723 Unearl6bit W2.3af PoE 802.3upoll Loral adapter (optional) Local adapter(opdonall 10/lo0/IOW switch 1NIN110.V 5eindr DHCP, static DHCP,natic She Handset 16.8 x 4.2 x 22 nn 12]x 6.5 x 6.51. 11.6 x 1.5 x 5.3 In pq Bazlstatim: 20.8x15.Ox58. 32A x 1J.0 x 16.] on 29.5 x 19.1 x 13.5 cm 3 y�3.5x12.2 cm -- - Weight Hand'a' Webnnery)029 b leis gd .._ --- 4.016(1.6 kg) k 261h(12kg) - 1.66 In 10J5 ad Base stauon 073 Ph(033 ky _,. __ Power (tile/ache/max) learstau n: CWs52P.E - CUss 3 PoE Class3Prp Qa.0p.E (25 W/3 WM W) (S.J W]l.] W/9.1 W) (4A W/6.1 WO.S V) R.0 WF1.9 W/5.3 W) Battery: IN 110 mAH $.reduces DER wireless to haze station N45 Ethernet upladuat145 Ethernet RJ45 Ethernet uplink RJ45 Dhemetu link R-1-4SEthenter cavelml, /2.5mmheadsetjack dcvmlink/RJ32 handset jackdOU-22 U45 Ethernet damiink R422handseH it headset'ack/Daen4on micro cone I 12 RJ-22 handset I RJ-22 headsatjack I'dux2)/Dir,amnepat 111-22headsetject, Use Pon(for(uture use) Loop length -- 100meters t0rrace. 100mouns Hearing -aid compatible • Operating rerepanowne - O-tv 0.50° 0-W° Humidity (mun-crdissidhumidiry 5-90Xmiadvehumidiry 5-r-cend rivehumidity 5-90°G relative humidity (non-wndensing) (non-candensin9) loon -condensing? hon<ondenzing! * Restricted throughput Y Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area. L%cf3 - t s Call appearance a(Td-color LEDs) 9(Ed color LEDaI 2(Singiecofor LEDs) 6fra'-color LEDs) 3Rdcolor LEDs) Feature keys 6(Tralefec conference, hod, 6(rarele6 conference, hold. 6(Ransfemcanferenm,hold, 8(Tmmfeh conference, hod, B (Fransfe¢conference, hold, history, voicmmail, dmakch history, voicomaii. directory) history, voicemail, dvamnd imermm. redialduslory, inte¢om,redlAfIfltary, - voicemail, options, directory) voicemail, option, directory) _ Soh keys S S 4 q. Display - 2acidit pixels 0pixels 130x28 pxels 24chamcterex)linez 24 Ines OadJit emklit Backlit Backlit 320x240pxels 1y). 35'tosla 12ox35 pixels Backlit, color Speakerphone(full duplex) LED indicator LED indicator Half-dopiex. LED indicator LED indicator _ LED Indicator Mute LEDindmator LED indicator LED Wismar LED indicator LEDtndicmor Volume contmk Handset, speakerphone, Handset, speakerphone, Handset. speakerphone, Handset. speakerpsonu, Handset, spnihmpuma. headset. aleNdngs headset, aleNdngs headset, alert/rings headsnt, aleNrings headset, aleNrings Headsetcompatbiliry W-22, LED Indicator RJ-22, LED Indicator RJ-22, LED Indicator _ W-22, LED indicator Rt-22, LED indicator Elemmnk mair itch control forwireless headsets Features `.. _ ;. ., ,. Call redirect •.. _ .. .. .. Cali timer (ioloOD mama, number ' Conference call management 6parry 6parry bparry 6party bpaM1y, Onectory Iai he•)rrsmr L_ed(ato, fed(_yeu ry Wlimued (rysem) -- Iswma0AlpRmm64bapp,_Ud e/Mphoa ed,lock, ..__UpI P Nh clmp _ -' _. _...... ..._ ... _. . - Message wading (LED) '- Missedcallindicator Redial/histo ry unli,Ihy (smrad served/ PoterbYNI,T; Fom,M y9d, UI by All, T., on,Minsa Fits, by All, Ta, From, M1f:z.9d _. Uni'mimd(staredonsener) ... _ Last 20 numbers .. ... Cart 20 numbers _. Ring tone selections 4 4 4 4 - 4 Systemspeeddial Unlimited Unlimited unlimited Unlimited unlimited Personal speed deal 100 100 - - 100 1 W - Tore and date SNTPsync SNTPzync SNIP sync SWPrync SWP sync Transfertovoicemail _ - Built-in VPNdent ' �- XML applica8on support Visualvoicemail Call handling mode ' Call forwarding .... _.. Handzfree mode Ring tone anent slam - Protocol SIP SIP SIP MGCY MGCP Quality of service VIAN, DIRServ]ToS VIAN, DMServ/To5 VLAN, Di(fServTS VLA1. DIfsSorurl ,UDPSo04 k4AN, Dif(ServRS, UDP5004 Supported codes GJ❑uUw/alz GJ26 GJil utaw(ataw 6726 GJtl ulaedalaw G]29 G.11ivtaw G.]tlulaw G722 3729a G722 G]22 GJ29a BV-32 BVA6 G.729a BV-32 RV-16 G.729a GJ23 ILK, ILK ILKGJ23 Lineari66it G]23 Do Do. _ BV-16 RV-t6 Powerfstandmd) W2.3af PoE 8023af PoE 802.3,41'oE 802.3af PoE 8(2.3af PoE Power(optio al) Local achifum Optiona0 Localadapter(opuonal) Lowladapler(cirdona9 Loc la dapts,(aptiona0 Local adapter.pa-B Ethernet speed 10/100110305witch to/100 Swiuh 10/100 Switch 10/100 svritch tOfI00/iWOssitdi It- addrezxing DHCP, static ' DHCP, static DHCP, static _ DHCP. stack DHCPstaBc Size 9.6 x 5.3 x 4.8 in 9.6 x S.3 x 4.8 in 6.6 x 5.3 x 4.8 in 95 x68 x 5.2 in 9.S x 6.8 x 5.2 in 24,4 x 13.S x 12.2 cm 24A xUS x 12.2 mt 16.7 x 13.5 x 12.2 on 24.1 x17.3 x13.2 on - 24.1 x 17.3x 13.2 bn Wright - 16216 (OJ4 kg) - 1.62 lb 10J4 kg) 1.6016 (0.]3 kg) 2.116 (1.0 k9) 2.116 (LO kg) Power (die/active/max) Class 2 PoE Class 2 PoE Class I Poll Class 2 PoE pass 2 Poll (J.0 W/4.6 W/4.9 W) (3.0 W14.4 W/4.9 WI (2.4 W/3.2 W/3.SV✓1 (3.5 W/4.3 WI5.9 Wj (4,0W/5.3W/5.9Vr) Interfaces MAS Ethemetu fink RJ-45 Ethernetu link RJ-45 Ethermal link RJ-45 Ethernet downlink M45 Ethemetupiink - U45 Ethernetuplink RJ-0S Ethernet oowm ink RI-22 handset jack RJ-4S Ethmnetooventok 10-22handsoladr R1-22handset'ark RJ-45 Ethernetdovmlink W-22handseljmk BIAS Ethemet dovmlluk RJ-22headsetfack RI-22headset)ark Rl22 hsadset1ack W-22heedseljack RIQ2 handset jack RJ-22 lmadset jack Loop length 1W meters 100 meters 1W meteor ',; tW meters - 100meters Head, aid compatible - Opem6ng tempemme, 0-50' 0-SO° 0-50' OSW - 8-50°, ._ Humidity 5190%relative humidity S90%relmcl-q)humidity iA0%rdeivehumidtry - 5-90%rdsimhumidiry Oun-cedesihumidiry (non.mndensing) (man -condensing) (non-rnndensing) (na condensing) (non -condensing) a Restricted throughput t Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area. Call appearance Feature keys Son keys Display 8(ransfec conferenee, hold, intmeam, redial/oistory, vmcemail, options, dmaram') 4 24'haunters x 5 lines 120 x 35 pixels Speakerphumm(full duplex) LED indicator Mute LED Indicator Volume centrals Handset. spaake Thom, headset, aleNrings Headset compatbi ity re-22, LED Indicator Electronic hank-svitch control forwimles by dsets Callounmeet C llumer Caller ID name, number 12(Pn-color LEDs) I I 8(fmnsfer, Conference, hold, 6(imnsfe9 conference, hold, 6( ansfe9 confemnce, hold, Intereen,rediaRhistory, intercom, rediai, mlo,noil) intercom, radial, mleerrail) voicemall, options, directory) 2 13 characters as lines 16 dsameten x 1 line 16 charade" x 1 Ime 12 chmaeu s x 14line 65x S6 pixels 80 x]plans, 80 x]plaelt an 160 pixels Baekli4 wootale LED indicator Hal( duplex. LED i,Miatar Speekor only LED lndkamr Handset, speakerphone, Handset, speakerphone, Handsel, speakerphone, _ headset, aleNnngs aleNnngs - aleNnngs RJ-22. LED indicor Exmmal Conference rail management 6part, 6pany 3partty - 3perty Disaaary Untanned (system) untimited(system) Message svaieng (LED) Missetl all indicator ' Redial/history fast 20 numbers Last 20 numbers Last number Last number Ring tone selenianz 4 4 4 4 - Systemspeeddial Unlimited Unlimited Personal speed dial fee Time and date - SNPP sync SNTPsyn< - SNTP sync SNiP sync Transfer to voicemail i. On hook dialing •. .. •. _ _ ... Built -In VPN <Gent XML application support V ualvoicemail Call handling mode • • tre'.immail Yavairemail Call lummoling Handshee mode i -._. _. _ .___ _. . _ Ring some tone _. ... _. ... .. _.. _. ._..._.. .... _... _... ..._.. Agent state - : Via miceriall Wavoicemail IP Telephony Protocol MGCP MGCP MGCP MGCP MGCP ChoUtyofseMce VLAO, DiffSanR5, UDP5004 ! VLAN, DiHSesvRoS. UDPSOW VIAN, DIff5o K.S, UDPSW4 VIAN, DiffSen/(oS, UDPSg04 VtAN, DiffSesvltoS, uDP5004 Supponed notions : GJ22 G]11uLaer GJ22 GJ GJ22 GJ1lutaw GJ22 G.]Itulaw -G.G.M.- BV32 GJ29s 29a 8V-32 G.]29a BV32 G.729a BV BV-16t6 - aV-16 8V-16 - 8VA8 Paver(standard) 8023af POE i B02.3af PoE 802.3af NE - 802.3af PaE of P,E West rlnabPa.,(optona8 LaaladapteroptimsJ) Local adapter (national Local adapter (optional Loa] adapter(optionaR ap-,fia-ulg Ethemetspead 101100alhtdi 10/100ssltch I Oil M voitdi(sonware)• 10/100switd, 101100 sv4td, IP addressing DHCP, static DHCP,sta& DHCP static DHCP, saa0e DHCP, static She 9.5 x 6.8 x 5.2 in 9.5 x 6.8 x 5.21n 5.9 x 6.8 x 5.11n 24.1 x 17.3x 13.2w 24.1 x 17.3 x 13.2 on 15.Ox 17.3 x13.0cm Welght 2.116(1.0 kg) 2.1fie (1.0 kg) 1.6lb(03kg) Pawar Bdle/anive/max) Class2 PuE Class 2PoE Class 2 Pal (2.9 WMA WAAV) (3.0 W/3.5 W/5.0 V4 (2.6 W12.9 W/4.0 Wj Interfaoo - RJ45 Ethemet uplink WAS Ethernet link R345 Nhernet upink RJ45 Ethernet downlink MAS Ethemet downlink R145 Ethernet downlink RJ-22 handset jeek R622 handset jad RY22 handsetjeck RJ-22 headseHack W-22headsetlack - foul Hass.... Hinman. _. _... 1Wmaters _... _.._ .. .. led meters _.... Hearing -aid compatible 5.9x G8 x 5.1 in 5.9 x 5.7x 4.0 in I S.0 x 17,3 x 13.0 on 15.0 x 14.5 x 10.2 am 1.6lb(0.7kg) 1.1It, (0.5 kg) Class 2 PoE CJazs 3 PuE (2.8 W/3.1 W/3.9 WI _ (2.9 W/4.6 W/6.S Wj RL45Ethemetupl'mk W45 Ethernet uplink RI-45 Ethernet downlink Rl45 Ethernet davmGnk W-22handsetjack 100metars 100me[ers Operating temperature 0-50• 0-50• (l 0-W 0-50° Humidity - 5-90 I.We humidity 5-90% relative humidity 5-90stmiativehumidity 5 W% relative humidity 5-90% relative humidity m.-o.rdansing) - 0san-mndoorm) (noncondensing) (noncandmad,,,) (nomcoodensing) • Restricted throughput t Product availability varies according to geography. Please contact your local ShoreTel Representative for availability in your area. C About ShoreTel ShoreTel is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all -in -one IP phone system, UC and contact center solution, and its industry leading hosted business phone system, workers enjoy a freedom and self-reliance that other providers can't match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com 19 WORLD HEADQUARTERS 9405tavrart Drive, Sunnyvale, CA 94085 USA, shorkaHcom and shnretekkycom +1(800)425-9385 Tall Free +1(4081331.3300 Tat. N (408) 3313233 Fax for ShoreTnl ( • i H(646)230.5000 Teh 411646)230-5001 Fax fer ShoreTel Sky EMEA ASIa PACIFIC +61 800004083318000 TphoneaL +44(1628) 826300 Tel. ShoreTel' copyright i# 2014 ShoreTel. Alf rights rcenrveJ. The Sho,oV Inge and ShoreTel are ragirtead n damn,ks of ShurnTal,Inc. in thu unitM 5tatez nod/orolher coun"iss. All miter ccpydghts and vademarks hnre:n are thepraper!Yof thel respective or:n±rz. SpedOc.tinnz arc subie-ttocF.a::na without notke. Part 885U-1240,01105.18 e» CERTIFICATE OF INTERESTED PARTIES FORM 1295 l of l Complete Nos. 1- 4 and 6 if there are interested parties. Complete Nos. 1, 2, 3, 5, and 6 if there are no interested parties. OFFICE USE ONLY CERTIFICATION OF FILING Certificate Number: 2016-92862 Date Filed: 08/01/2016 Date Acknowledged: 1 Name of business entity filing form, and the city, state and country of the business entity's place of business. Infiniti Communications Technologies, Inc. Victoria, TX United States 2 Name of governmental entity or state agency that is a party to the contract for which the form is being filed. Calhoun County 3 Provide the identification number used by the governmental entity or state agency to track or identify the contract, and provide a description of the services, goods, or other property to be provided under the contract. REP 2016-06-09 Unified Communications System for Calhoun County 4 Name of Interested Party City, State, Country (place of business) Nature of interest (check applicable) Controlling I Intermediary 5 Check only if there is NO Interested Party. X 6 AFFIDAVIT I swear, or affirm, under penalty of perjury, that the above disclosure is true and correct. ""- r' COMIMIKRISTI HEIDSUN IG EXPIRES �": MY COMMISSIOt7 EXPIflES WVlo�j Ockiber27,2616 Signature of authorized agent of contra ring business entity, AFFIX NOTARY STAMP / SEAL ABOVE Swor`n,, ttno and subscribed before me, by the said t // 14� VU� �f V , this the t day of,y7 , 20�, to certify which, witness my hand and sea�e. bA&�� ICE bkck KW" ?Uku(� Signature of officer administering oath Printed name of officer administering oath Title of office administering oath Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.277 VCS Companies Victoria Cotmmn(catlons V�— VCS Security Systems r.CT IVY Rocket Oi#ield Services Company: Calhoun County Contact Person: Michael J. Pfeifer, County Judge Re: RFP No. 2016-06-09 302 Kerh Blvd VICTORIA, TX. 77904 PHONE 361.576.1153 FAX 361.572.0787 Direct 361.570.9356 Email: larry.ormsby@vcscompanies.com 8/3/2016 Please let this serve as a Letter of Intent that Infiniti Communications a VCS Company is providing a proposal for the Calhoun County Unified Communications System RFP due August 4, 2016. I am duly authorized to execute this bid. Addendum No. 1 was received. Respectfull submitted, Jim Hartman, President REQUEST FOR PROPOSAL RFP No. 2016-06-09 UNIFIED COMMUNICATIONS SYSTEM FOR CALHOUN COUNTY, TEXAS Calhoun County Commissioners' Court is accepting sealed proposals for a Unified Communications System. The RFP is in the required format that must be met when submitting a proposal to Calhoun County. RFP may be obtained at the County's website: www.calhouncotx.org or by contacting Peggy Nall, Assistant Auditor, Calhoun County Courthouse Annex II, 202 S. Ann St., Suite B, Port Lavaca, TX 77979; 361-553-4610; peggy.hall@calhouncotx.org PROPOSALS DUE: By 10:00 AM, Thursday, August 4, 2016 DELIVERY ADDRESS: Michael Pfeifer, County Judge Calhoun County Courthouse 211 S Ann St 3rd Floor, Suite 301 Port Lavaca TX 77979 The outside of the 9 x 12 or larger envelope must be clearly marked: SEALED PROPOSAL— UNIFIED COMMUNICATIONS SYSTEM PROPOSAL OPENING: Proposals will be publicly opened and acknowledged at 10:00 AM, Thursday, August 4, 2016 in the County Judge's Office, Calhoun County Courthouse, V Floor, Suite 301, Port Lavaca, Texas. REQUEST FOR PROPOSALS RFP No. 2016-06-09 Notice is hereby given that the Commissioners' Court of Calhoun County, Texas will receive proposals for: UNIFIED COMMUNICATIONS SYSTEM A MANDATORY PRE -BID MEETING shall be held at 10:00 am, Tuesday, June 21, 2016 at the Calhoun County Courthouse, 211 S. Ann St., Commissioners' Courtroom, I" Floor, Port Lavaca, Texas. Attendance at this meeting by all prospective bidders is required and is a prerequisite to providing a bonafide proposal. SEALED PROPOSALS are due on or before 10:00 am, Thursday, August 4, 2016 at the County Judge's office, 211 S. Ann Street, Third Floor, Suite 301, Port Lavaca, TX 77979. At this time, all proposals will be publicly opened and acknowledged. The proposals will be considered for award on Thursday, August 11, 2016 during Commissioners' Court. All proposals must be delivered in triplicate hard copies and one soft copy to the office of the Calhoun County Judge in a sealed envelope and clearly marked: Sealed Proposal — Unified Communications System. Calhoun County does not accept faxed or emailed proposals. Any proposals received after the due date and time will be returned unopened. Sealed proposals may be hand delivered or mailed to: Michael J. Pfeifer, County Judge Calhoun County Courthouse 211 S. Ann St. Third Floor, Suite 301 Port Lavaca, TX 77979 Proposals shall be for the furnishing of all labor, materials, equipment, maintenance, warranty, plant and superintendence, for performing the specified work required for the Unified Communications System all in accordance with the Specifications and Conditions. The RFP is available on the County's website, www.calhouncotx.org or by calling Peggy Hall, Assistant Auditor, Calhoun County Auditor's Office, 361-553-4610. Commissioners' Court reserves the right to waive all technicalities, reject any or all bids, to accept the bid deemed most advantageous to Calhoun County and to be the sole judge in determining which bids will be most advantageous to Calhoun County. Calhoun County is an Equal Employment Opportunity Employer. The County does not discriminate on the basis of race, color, national origin, sex, religion, age or handicapped status in employment or the provision of services. Cindy Mueller, County Auditor Calhoun County, Texas Calhoun County, Texas Unified Communications System Request For Proposal RFP No. 2016-06-09 August 4,2016 Prepared By: Larry Ormsby Infiniti Communications -A VCS Company 302 Kerh Blvd Victoria, Texas 77904 Phone: 361-576-1153 Fax: 361-570=1298 www.vcscompanies.com Page 1 of 77 Table of Contents GeneralConditions 4 .................................................................................................. 1.0 Proposal Acknowledgments...................................................................................... 13 1.1 Proposal Response Overview..................................................................................... 13 1.2 Contacts................................................................................................................. 14 1.2.1 Vendor ......................... .................. --..................................................................... 14 1.2.2 Manufacturer........................................................................................................... 14 1.3 Schedule of Events.................................................................................................. 14 1.4 Proposal Response Format....................................................................................... 16 1.5 False or Misleading Statements................................................................................. 16 1.6 Acceptance of Proposal Content................................................................................ 17 1.7 Evaluation Criteria.................................................................................................... 17 1.8 Vendor Questionnaire ........................................... ......... -......................................... 18 1.9 Overview of Current Environment & Requirements....................................................... 20 1.9.1 Locations, Users, TRUNKING, Voice Mail and Unified Messaging .................................... 20 2.0 Executive Overview................................................................................................... 21 2AProposed System...................................................................................................... 21 2.2 SYSTEM Architecture................................................................................................ 22 3.0 IP Communications System Software and Hardware ... .............................. I.............................. 22 3.1 System Software........................................................................................................ 22 3.2 HARDWARE Configuration.......................................................................................... 23 3.3 NETWORK & NETWORK Infrastructure Requirements ..................................................... 23 3.4 PSTN and Legacy Integration Interfaces....................................................................... 38 3.5 PROPOSED System Cabling....................................................................................... 39 3.6 SYSTEMISTATION Hardware....................................................................................... 25 3.7 SYSTEM Reliability..................................................................................................... 45 3.8 SYSTEMIStationlUserfeatures.................................................................................... 46 3.9 DESKTOP Call Management........................................................................................ 50 3.10 E911 Services........................................................................................................... 55 3.11 SYSTEM Administration............................................................................................. 56 3.12 System Maintenance and Upgrades............................................................................. 57 3.13 System Monitoring and Diagnostics............................................................................. 58 4.0 VOICE Mail and Unified Messaging System Specifications ............................................. 60 4AVOICE Messaging System Description......................................................................... 60 4.2 VOICE Mail System Specifications.............................................................................. 60 4.3 VOICE Mail System - System Features........................................................................ 62 4.4 VOICE Mail System - User Features............................................................................ 64 4.5 VOICE Mail System - System Administration............................................................... 65 Page 2 of 77 5.0 IMPLEMENTATION ........................ ....... ............................ ...................... I................. 66 5.1 PROJECT Management............................................................................................. 66 5.2 INSTALLATION Requirements.................................................................................... 68 5.3 FACILITY Requirements............................................................................................ 68 5.4 Training................................................................................................................... 70 6.0 VENDOR Service...................................................................................................... 71 6.1 Maintenance, Warranty and Support............................................................................ 71 6.2 Logistical Support ............................................ :............................... ....... ................. 71 6.3 Repair Response...................................................................................................... 72 7.0 Configuration / Pricing.............................................................................................. 73 8.0 Financial Requirements............................................................................................. 73 8.1 Terms and Conditions................................................................................................ 45 9.0 APPENDIX............................................................................................................... 74 9AProduct Specification Sheets..................................................................................... 74 9.2 References.............................................................................................................. 74 9.3 Network Drawing...................................................................................................... 74 9.4 Maintenance Agreement............................................................................................ 74 9.5 Contract or Scope of Work......................................................................................... 75 Page 3 of 77 CALHOUN COUNTY, TEXAS GENERAL CONDITIONS Read all documents carefully. Follow all instructions. You are responsible for fulfilling all requirements and specifications. General Conditions apply to all advertised bids, proposals or contracts; however these may be superseded in whole or in part by the scope, special requirements, specifications or special sections of Texas Government Code and/or Texas Local Government Code. Governing Law: Bidder is advised that the Invitation to Bid, Request for Proposal or Contract shall be fully governed by the laws of the State of Texas and that Calhoun County may request and rely on advice, decisions and opinions of the Attorney General of Texas and the County Attorney concerning any portion of the Invitation to Bid, Request for Proposal or Contract. All parties agree that the venue for any litigation arising from this Invitation to Bid, Request for Proposal and/or Contract shall be held in Port Lavaca, Calhoun County, Texas. Bid Proposal and/or Contract Form Completion: Once a bid, proposal and/or contract is released for bidding, Calhoun County will not answer any questions except through an addendum that has been approved by Commissioners' Court or at a mandatory pre -bid meeting. Fill out, sign, and return to the Calhoun County Judge's Office the required number of bid forms, proposal forms, and/or contracts, and any other required information by the day and time the bid, proposal and/or contract is due. The bid, proposal and/or contract must be signed and dated by an officer (or employee) who is duly authorized to execute this bid, proposal and/or contract, and that this company, corporation, firm, partnership or individual has not prepared this bid in collusion with any other vendor, and that the contents of this bid, proposal and/or contract as to prices, terms or conditions of said bid have not been communicated by the individual signing nor by any employee or agent to any other person engaged in this type of business prior to the official opening of this bid, proposal and/or contract. The use of liquid paper or white out is not acceptable and may result in the disqualification of the bid, proposal and/or contract. If an error is made, the vendor must draw a line through the error and initial each change. All responses typed or handwritten must be clear and legible. Bid Proposal and/or Contract Return: Page 4 of 77 On or before the due date and time, the vendor must return all completed bids, proposals and/or contracts and required information and copies to the Calhoun County Judge's Office, 211 S. Ann St., 31d Floor, Suite 301, Port Lavaca, Texas. The clock in the County Judge's office is the official clock that will be used in determining the time the bid, proposal and/or contract is received and the time the bid, proposal and/or contract will be opened. A late delivery with an early postmark will not suffice. Calhoun County will not be responsible for the delivery of your bid, proposal and/or contract to the office of the County Judge. Calhoun County is not responsible for late deliveries due to mail, carrier, etc. Calhoun County does not accept faxed or emailed bids, proposals and/or contracts. If you would like to confirm the delivery of your bid, proposal and/or contract, you may call the County Judge's office at 361-553-4600. Late bids, proposals and/or contracts will not be accepted. All late bids, proposals and/or contracts will be returned unopened to the bidder. Bid, proposal and/or contract must be submitted in a sealed 9 x 12 or larger envelope, addressed as follows: Michael Pfeifer, Calhoun County Judge, 211 S. Ann St., 3rd Floor, Suite 301, Port Lavaca, TX 77979. The outside of the envelope must be clearly marked: SEALED BID (PROPOSAL) and the name of the bid or proposal must also be clearly stated. Withdrawal of BID Proposal and/or Contract: A vendor may withdraw their bid, proposal and/or contract before County acceptance of the bid, proposal and/or contract without prejudice to the vendor, by submitting a written request for its withdrawal to the County Judge and mail or hand deliver to the address the bid, proposal and/or contract was submitted to. A bid, proposal and/or contract that was opened is not subject to amendment, alteration, or change for the purpose of correcting an error in the bid, proposal and/or contract price. Bids, proposals and/or contracts containing an error may be offered "as is" or withdrawn by the vendor in accordance with applicable State Laws. Bid Proposal and/or Contract Opening and Award: Vendors are invited to be present at the opening and awarding of the bid, proposal and/or contract. Governing Forms: In the event of any conflict between the terms and provisions of these conditions and the specifications, the specifications shall govern. In the event of any conflict of interpretation of any part of this overall document, Calhoun County's interpretation shall govern. Addendums: When specifications are revised, the Calhoun County Auditor's Office will send each vendor that received a bid, proposal and/or contract package the addendum once it has been approved by Commissioners' Court. No addendum can be sent out until the Commissioners' Court has approved the addendum. Page 5 of 77 L _- Hold Harmless Agreement: Successful vendor shall defend, indemnify and hold Calhoun County and its officers, agents, and employees harmless from all suits, actions, or for personal injury, death and/or property damage arising from any cause whatsoever, resulting directly or indirectly from vendor's performance. Vendor shall procure and maintain, with respect to the subject matter of this bid, proposal and/or contract, appropriate insurance coverage including, as a minimum, general liability and property damage, workers' compensation, employers liability and auto insurance with adequate limits to cover vendor's liability as may arise directly or indirectly from work performed under terms of this bid, proposal and/or contract. Certification of such coverage must name Calhoun County as an additional insured and be provided to the County upon request. Waiver of Subrogation: Vendor and vendor's insurance carrier waive any and all rights whatsoever with regard to subrogation against Calhoun County as an indirect party to any suit arising out of personal or property damages resulting from vendor's performance under this agreement. Bonds: If this bid or proposal requires submission of bid or proposal guarantee and performance bond, there will be a separate page explaining those requirements. Bids or proposals submitted without the required bid bond or cashier's checks are not acceptable. Taxes: Calhoun County is exempt from all federal excise taxes and state and local (county and city) sales tax. Tax exempt forms will be furnished upon request to the Calhoun County Auditor's Office. Pricing: Prices for all goods and/or services shall be firm for the duration of this bid, proposal and/or contract and shall be stated on the bid sheet, proposal and/or contract. Prices shall be all inclusive. All prices must be written in ink or typewritten. Pricing on all transportation, freight, and other charges are to be prepaid by the vendor and included in the bid, proposal and/or contract prices. If there are any additional charges of any kind, other than those mentioned above, specified or unspecified, vendor must indicate the items required and their costs or forfeit the right to payment for such items. Inspections: Calhoun County reserves the right to inspect any item(s) or service location for compliance with specifications and requirements and needs of the using department before accepting them. Testing: Calhoun County reserves the right to test equipment, supplies, materials and goods bid for quality, compliance with specifications and ability to meet the needs of the user. Should the goods or services fail to meet requirements and/or be unavailable for evaluation, the bid is subject to rejection. Page 6 of 77 i Awards: Calhoun County reserves the right to award this bid, proposal and/or contract on the basis of lowest and best bid, proposal and/or contract that met specifications in accordance with the laws of the State of Texas, to waive any formality or irregularity, to make awards to more than one vendor, to reject any or all bids, proposals and/or contracts and to be the sole judge in determining which bid, proposal and/or contract will be most advantageous to Calhoun County. An award is final only upon formal execution by the Calhoun County Commissioners' Court. In the event of tie bids, proposal and/or contracts, the winning bid, proposal and/or contract is determined per the Texas Local Governmental Code 262.027(b). Calhoun County, Texas is an Equal Employment Opportunity Employer. The County does not discriminate on the basis of race, color, nation origin, sex, religion, age or handicapped status in employment or the provision of services. Assignment: The successful vendor may not assign, sell or otherwise transfer this bid, proposal and/or contract without written permission of Calhoun County Commissioners' Court. Term of Bids Proposals and/or Contracts: If the bid, proposal and/or contract is intended to cover a specific time period, said time will be given in the specifications and/or instructions. Bid Proposal and/or Contract Obligation: Calhoun County Commissioners' Court must award the bid, proposal and/or contract. If a contract is required, the County Judge or other person authorized by Commissioners' Court must sign the contract before it becomes binding on Calhoun County. Delivery: All items shall be shipped F.O.B. inside (or site location) delivery unless otherwise stated in the specifications. Default in promised delivery (without accepted reasons) or failure to meet specifications, authorizes the County to purchase supplies from the next lowest bidder that met specifications. Resections: Articles not in accordance with samples and specifications must be removed by the vendor at the vendor's expense. All disputes concerning quality of supplies, products, and/or services delivered under this bid, proposal and/or contract will be determined by Commissioners' Court or their designated representative. Termination: Calhoun County reserves the right to terminate the bid, proposal and/or contract for default if the vendor breaches any of the terms therein, including warranties of vendor or if the vendor becomes insolvent or commits acts of bankruptcy. Such right of termination is in addition to and not in lieu of any other remedies, which Calhoun County may have in law or equity. Default Page 7 of 77 may be construed as, but not limited to, failure to deliver the proper goods and/or services within the proper amount of time, and/or to properly perform any and all services required to Calhoun County's satisfaction and/or to meet all other obligations and requirements. Bids, proposals and/or contracts may be terminated without cause upon thirty (30) days written notice to either party unless otherwise specified. The vendor or Calhoun County must state therein the reasons for such cancellation. Calhoun County reserves the right to award cancelled bid, proposal and/or contract to the next lowest and best vendor that met specifications and is deemed to be in the interest of the County. Delinquent Property Taxes: Calhoun County reserves the right to reject any bid, proposal and/or contract submitted by a vendor owing delinquent property taxes to Calhoun County, Texas. Certificate of Interested Parties — Form 1295 Section 2252.908 was added to the Government Code by the 84th Texas Legislature through adoption of House Bill 1295. The law states that a County may not enter into a contract with a business entity unless a Certificate of Interested Parties (Form 1295) has been completed and provided to the County at the time the contract is considered for action by Commissioners' Court. The term "business entity" includes a sole proprietorship, partnership or corporation (whether for -profit or non-profit). The term "contract" includes amendment, extension or renewal of an existing contract (bids and/or proposals also require Form 1295). The law does not apply to a { contract, bid and/or proposal between the County and another governmental entity or state agency. The county is required to file Form 1295 with the state within thirty (30) days of approving a contract with a business entity. Governmental transparency is the objective of the law. The Texas Ethics Commission promulgated rules to implement the law and established an online portal https://www.ethics.state.tx.us/whatsnew/elf info form1295.htm. A business entity will generate Form 1295 online. A business entity must use the application at the Texas Ethics Commission website to enter the required information on Form 1295 and print a copy of the completed form, which will include a certification of filing that will contain a unique certification number and date filed in the box marked "Office Use Only" located at the top right hand corner of the form. The form must be notarized and signed by an authorized agent of the business entity and submitted with your bid, proposal and/or contract. Calhoun County will acknowledge online the receipt of Form 1295 after a contract is executed. Within seven (7) business days, Form 1295 will be available for public viewing on the Texas Ethics Commission's website. Compliance: Page 8 of 77 F Calhoun County Commissioners' Court will not consider for action any bid, proposal and/or contract with a business entity unless it is accompanied by a completed, signed and notarized Form 1295. No later than thirty (30) days after Calhoun County Commissioners' Court approves a contract or awards a bid or proposal with a business entity, the County Clerk will file acknowledgement of receipt of the Form 1295 with the Texas Ethics Commission. Debarment: Vendor certifies that at the time of submission of its bid, proposal and/or contract, vendor was not on the federal government's list of suspended, ineligible or debarred vendors and that vendor has not been placed on this list between the time of its bid, proposal and/or contract submission and the time of execution of the bid, proposal and/or contract. If vendor is placed on this list during the term of the bid, proposal and/or contract, the vendor shall notify the Calhoun County Auditor. False certification or failure to notify may result in termination of the bid, proposal and/or contract for default. Invoices and Payments: All invoices are subject to approval by the County Auditor's Office. Invoices shall be itemized and free of federal excise taxes and state and local (county and city) sales tax. Payment of all invoices will be made once the purchase order and invoice(s) are properly and timely submitted to the County Treasurer's Office by the appropriate County department. Each County department is responsible for submitting their purchase orders for payment to the County Treasurer's Office. County departments must submit their purchase orders by 5 PM d Wednesday the week before the Commissioners' Court meeting. Commissioners' Court meets the 2nd and 4t" Thursday of each month to approve bills. No payment can be made or mailed out until approved by Commissioners' Court. Purchase order due dates/times and Commissioners' Court dates/times are subject to change. Calhoun County's obligation is payable only and solely from funds available for the purpose of this purchase. Lack of funds shall render the order null and void to the extent funds are not available and any delivered but unpaid goods will be returned to the seller by the county. Gratuities: Calhoun County may, by written notice to the vendor, cancel any order and/or service without liability, if it is determined by the County that gratuities, in the form of entertainment, gifts, or otherwise were offered or given by the vendor, or any agent or representative of the vendor to any officer or employee of Calhoun County with a view toward securing an order and/or service. In the event an order and/or service is canceled by the County pursuant to this provision, the County shall be entitled, in addition to any other rights and remedies, to recover or withhold the amount of the cost incurred by vendor in providing such gratuities. Warranty Product: Page 9 of 77 i Vendor shall not limit or exclude any implied warranties and any attempt to do so shall render an order voidable at the option of the County. Vendor warrants that the goods and/or services furnished will conform to the specifications, drawings, and description listed in the bid invitation, proposal and/or contract and to the sample(s) furnished by vendor if any. In the event of a conflict between the specifications, drawings, and descriptions, the specifications shall govern. Cancellation: Calhoun County shall have the right to cancel for default all or any part of the undelivered portion of an order and/or services if vendor breaches any of the terms hereof including warranties of vendor, or if the vendor becomes insolvent or files for protection under the bankruptcy laws. Such rights of cancellation are in addition to and not in lieu of any other remedies, which Calhoun County may have in law or equity. Force Maieure: Force Majeure means a delay encountered by a party in the performance of its obligations under this Agreement, which is caused by an event beyond the reasonable control of that party. Without limiting the generality of the foregoing, "Force Majeure" shall include but not be restricted to the following types of events: acts of God or public enemy; acts of governmental or regulatory authorities; fires, floods, epidemics or serious accidents; unusually severe weather conditions; strikes, lockouts, or other labor disputes; and defaults by subcontractors. In the event of a Force Majeure, the affected party shall not be deemed to have violated its obligations under this Agreement, and the time for performance of any obligations of that party shall be extended by a period of time necessary to overcome the effects of the Force Majeure, provided that the foregoing shall not prevent this Agreement from terminating in accordance with the termination provisions. If any event constituting a Force Majeure occurs, the affected party shall notify the other parties in writing, within twenty-four (24) hours, and disclose the estimated length of delay, and cause of the delay. Waiver: No claim or right arising out of a breach of any bid, proposal and/or contract can be discharged in whole or in part by a waiver or renunciation of the claim or right unless the waiver or renunciation is supported by consideration and is in writing signed by the aggrieved party. Applicable Law: This agreement shall be governed by the Uniform Commercial Code. Whenever the term "Uniform Commercial Code" is used it shall be construed as meaning the Uniform Commercial Code as adopted in the State of Texas and in effective on the date of bid, proposal and/or contract. No officer or employee of the County shall have financial interest, direct or indirect, in any bid, proposal and/or contract with the County, or shall be financially interested, directly or indirectly, in the sale to the County of any land, materials, supplies, or service, except on behalf of the County as an officer or employee. Any willful violation of this section shall constitute malfeasance in office, and any officer or employee guilty thereof shall be subject to disciplinary Page 10 of 77 action under applicable laws, statutes and codes of the State of Texas. Any violation of this section, with the knowledge, expressed or implied of the person or corporation contracting with the County shall render the bid, proposal and/or contract involved voidable by the Calhoun County Commissioners' Court. Insurance: Before commencing work, the successful vendor shall be required, at his own expense, to furnish the Calhoun County Auditor within ten (10) days of notification of award with a certificate of insurance showing the following insurance coverage to be in force throughout the term of the bid, proposal and/or contract: General Liability ($100,000/$300,000 or greater) Workers' Compensation (at Statutory Limits) Employers Liability ($1,000,000 or greater) Auto Insurance ($100,000 BIPP/$300,000 BIPO/$100,000 PD or greater) The certificate must reflect that Calhoun County is an additional insured on the General Liability coverage. Each insurance policy to be furnished by successful vendor shall include, by endorsement to the policy, a statement that a notice shall be given to the Calhoun County Auditor by certified mail thirty (30) days prior to cancellation or upon any material change in coverage. OSHA Requirements: The vendor or contractor hereby guarantees to Calhoun County, Texas that all materials, supplies, equipment or services listed on the bid, proposal and/or contract, purchase order or invoice meets the requirements, specifications and standards as provided for under the Federal Occupational Safety and Health Act of 1970, as amended and in force at the date hereof. Protest Procedures: All protests and disputes will be held in Port Lavaca, Calhoun County, Texas. Any actual or prospective vendor who believes they are aggrieved in connection with or pertaining to a bid, proposal and/or contract may file a protest. The protest must be delivered in writing to the Calhoun County Auditor's Office, in person or by certified mail return receipt requested prior to award. The written protest must include: Name, mailing address and business phone number of the protesting party; Appropriate identification of the bid, proposal and/or contract being protested; A precise statement of the reasons for the protest; and Any documentation or other evidence supporting the protest and any alleged claims. The County Auditor's Office will attempt to resolve the protest, including at the County Auditor's option, meeting with the protesting party. If the protest is successfully resolved by mutual agreement, written verification of the resolution, with specifics on each point addressed in the protest, will be forwarded to Commissioners' Court. If the County Auditor's Office is not successful in resolving the protest, the protesting party may request in writing that the protest be considered by Commissioners' Court. Applicable Page 11 of77 documentation and other information applying to the protest will be forwarded to Commissioners' Court, who will promptly review such documentation and information. If additional information is required, Commissioners' Court will notify the protesting party to provide such information. The decision of Commissioners' Court will be final Public Information Act: All governmental information is presumed to be available to the public. Certain exceptions may apply to the disclosure of the information. Governmental bodies shall promptly release requested information that is not confidential by law, either constitutional, statutory, or by judicial decision, or information for which an exception to disclosure has not been sought. Calhoun CountV Contact Information: To request information from Calhoun County, please contact: Calhoun County Auditor's Office Calhoun County Courthouse Annex If Attn: Cindy Mueller, County Auditor 202 S Ann St, Suite B Port Lavaca, TX 77979 Phone: 361-553-4610 Fax: 361-553-4614 Email: cindv.mueller(aD.calhouncotx.orci To request a bid/proposal package Or Peggy Hall, Assistant Auditor Calhoun County Auditor's Office Calhoun County Courthouse Annex 202 S Ann St, Suite B Port Lavaca, TX 77979 Phone: 361-553-4610 Fax: 361-553-4614 Email: peggy.hall(a)calhouncotx.org Ron Reger, IT Coordinator Calhoun County Courthouse 211 S Ann St, 3rd Floor, Suite 301 Port Lavaca TX 77979 Email: ron.reger(@calhouncotx.orq Page 12 of 77 1.0 Proposal Acknowledgments 1.1 Proposal Response Overview This Proposal Response outlines Infiniti Comm unications-a VCS Company recommendations for a Unified Communications System as outlined in Calhoun County's Request for Proposal, Unified Communications System, issued June 9, 2016 by Calhoun County Commissioner's Court. Vendor Response should cover the following topics: Voice System Functions: Check Box • IP-based Voice capabilities and Intelligent Network Infrastructure x • Reliability X • Voice Quality X • Experience and Vision X • Linux Open System Standards x • Voice Messaging X • System Administration X • Support/Service Capabilities X • Scalability x • System longevity X • Simplicity of Installation X • Training and Usage X • Data Connectivity x Page 13 of 77 r.. • Any equipment not in place today required to implement the One Gigabit Connectivity x • A Single Vendor Solution (Managed Services) x • Turnkey responsibility for all Voice and Data hardware, software, services and support contained within this RFP x • Turnkey responsibility for all Telco and data connectivity and coordination x 1.2 Contacts Vendor: Infiniti Communications Technologies (ICT) a VCS Company 302 Kerh Blvd Victoria. Texas 77904 Tel: 361-576-1153 Fax: 361-570-1298 www.vescompanies.com 1.2.1 Vendor Response: (Vendor Company Response) Larry Ormsby Manager Les Richter Manager 1.2.2 Manufacturer Response: ShoreTel JClient Sales Jim McGarry Executive 1.3 Schedule of Events RFP Released: Ltu7ry.ormsh ,@vcscomp-,tnies.co ,vcscompanies.com 361-576- Les.richter@vcscompanies.com 1153 (408)962- 2517 jmcgarry@shoretel.com June 9, 2016 — Calhoun County Commissioners' Court approved the RFP for release. Page 14 of 77 Mandatory Pre -Bid Meeting: June 21, 2016, 10:00 AM — Mandatory Pre Bid Conference & facility walkthrough — Meeting will start at the Calhoun County Courthouse, 211 S. Ann St., Commissioners' Courtroom, 1St Floor, Port Lavaca, Texas. Attendance at this meeting by all prospective bidders is required and is a prerequisite to provide a bonafide proposal. Questions will be answered at this mandatory pre -bid meeting. After the meeting, written confirmation of questions and answers will be sent to the vendors attending the mandatory pre -bid meeting. Additional Questions (after Mandatory Pre -Bid Meeting): July 5, 2016, 10:00 AM, is the deadline for all additional questions about the meeting or intent of the Proposal Documents. These questions must be submitted to Ron Reger via email (ron.regerna.calhouncotx.org). It is the bidder's responsibility to verify receipt of such questions by Ron Reger. Interpretations or clarifications considered necessary by Ron Reger in response to such questions will be issued by Commissioners' Court approved addenda and emailed to all vendors who attended the mandatory pre -bid meeting. Only questions answered by formal written addenda, approved by Calhoun County Commissioners' Court will be binding. Oral and other interpretations or clarifications will be without legal effect. Addenda may also be issued to modify the Proposal Documents as deemed advisable by Calhoun County. Changes to these Proposal Documents can be made only through issuance of formal written addenda, approved by Calhoun County Commissioners' Court. Any oral and other interpretations or clarifications provided by Calhoun County at the mandatory pre -bid meeting will be without legal effect until approved by Calhoun County Commissioners' Court in the form of formal written addenda. July 14, 2016 — Questions and answers from the June 21, 2016 mandatory pre -bid meeting and the additional questions received by 10:00 AM, July 5, 2016 will be presented to Commissioners' Court for approval. After Commissioners' Court approval the addenda will be delivered to all vendors attending the mandatory pre -bid meeting. RFP Deadline: August 4, 2016, 10:00 AM All RFPs shall be delivered in a sealed 9 x 12 or larger envelope to: Michael J. Pfeifer, County Judge Page 15 of 77 r" Calhoun County Courthouse 211 S. Ann St. Suite 301 Port Lavaca, TX 77979 Sealed envelope must be clearly marked: SEALED RFP — UNIFIED COMMUNICATIONS SYSTEM See 1.4 for detailed response instructions. Award: August 11, 2106 — After the proposal opening on August 4, 2016, the Calhoun County IT Coordinator will review the submitted RFPs and select the finalist(s) for final review. The tentative schedule for final review or award by Commissioners' Court is August 11, 2016. 1.4 Proposal Response Format Include a soft copy of this RFP Response within the proposal response deliverables. Format the RFP Response in the same format as the RFP document. All responses should be stated in the body of the document following their specific questions. Any additional information can be placed in the Appendix under the appropriate subheading. Provide the following hard copies: One (1) original and two (2) copies of this proposal response. Each copy of the proposal response must be accompanied by a cover letter on ICT's corporate letterhead, and signed by an official of ICT who is authorized to bind the company. Include Certificate of Interested Parties — Form 1295 with the RFP original and copies. See Calhoun County's General Conditions, page 8 for instructions and details. The Identification Number for Line 3 is: RFP No. 2016-06-09. Line 3 Description is: Calhoun County, Texas - Unified Communications System. Calhoun County will not consider for action any proposal that is not accompanied by a completed, signed and notarized Form 1295. The proposal must be submitted in a sealed 9 x 12 or larger envelope, addressed as follows: Michael J. Pfeifer, County Judge, Calhoun County Courthouse, 211 S. Ann St., 3rd Floor, Suite 301, Port Lavaca, TX 77979. The proposal envelope must be clearly marked: Sealed Proposal — Unified Communications System. 1.5 False or Misleading Statements Page 16 of 77 ICT a VCS Company shall take great care to ensure that sufficient information has been provide to allow Calhoun County to evaluate the technical solution being offered, any options proposed, pricing of all offerings, and all supporting information, technical documentation, references and points of contact, corporate capabilities, etc. ICT understands that if, in the opinion of Calhoun County, a proposal contains false or misleading information of any kind, or does not contain sufficient detail to fully evaluate the technical solution or proposed price, Calhoun County reserves the right, in its sole discursion, to reject the proposal. ICT shall understand that if the information provided does not support a function, attribute, capability or condition as proposed by the vendor, Calhoun County may reject the proposal. ICT shall understand that any modifications to the questions in this RFP by the bidder may result in immediate rejection of that proposal. 1.6 Acceptance of Proposal Content ICT a VCS Company understands that, as stated in Section 1.7, Calhoun County reserves the right to award a contract without further discussions or clarifications with vendors. Thus, the contents of the RFP response and all pricing, terms and statements contained therein will be binding upon ICT. Upon acceptance of the Proposal by Calhoun County, the successful Proposal, including all terms, conditions and pricing contained therein, will be incorporated into the awarded contract. ICT understands that failure of the potentially successful offer or to accept this obligation may result in the selection of another offer or rejection of the submitted Proposal. ICT has taken great care to respond to all requirements of this RFP to the maximum extent possible. ICT has clearly identified any limitations and/or exceptions to the requirements inherent in the proposed system. ICT further understands that alternative approaches will be given consideration if the proposed approach clearly offers increased benefits to Calhoun County. 1.7 Evaluation Criteria Calhoun County reserves the right to accept or reject any and all responses to this RFP at its complete discretion. Calhoun County reserves the right to withdraw or modify this RFP before the closing date. All participating VENDORS will be notified in the instance of withdrawal or modification. VENDOR should present its most competitive proposal. Upon receipt of initial evaluation of proposals, a shorter list of Vendors may be selected who may be invited for presentations, further discussions and negotiations if applicable. Any financial data submitted with any other offer hereunder or any representation concerning facilities, capabilities, cost elements or financing may form a part of any resulting agreement. Page 17 of 77 VENDOR agrees to provide Calhoun County reasonable access to VENDOR'S facilities, personnel and relevant information for purposes of evaluating VENDOR'S proposal. Calhoun County will evaluate proposals with the following criteria: • Cost • Conformity to specifications • Reliability • Product Performance and Migration Track record • Direct Support from manufacturer in the event of failure • Track Record with similar scale projects • References • Technical Capability • Geographic Location Because the technology is very critical to the smooth operation of Calhoun County's telecommunications, quality and expertise of the product and vendor geographic location is more important than price. 1.8 Vendor Questionnaire Infiniti Communications Technologies Duns # 941018830 302 Kerh Blvd Victoria, Texas 77904 Larry Ormsby 361-576-1153 Larry.ormsby@vcscompanies.com Les Richter 361-576-1153 Les.richter@vcscompanies.com Who manufactures the proposed system? Response: ShoreTel How many years has the manufacturer been in business? Response: ShoreTel has been in business for 20 years. Incorporated in 1996. How many employees does the manufacturer have? l Page 18 of 77 Response: Approximately 2000 What is the annual revenue of the manufacturer of the system? Response: For the third quarter of fiscal 2016, total revenue was $85.2 million Is the manufacturer of the system a US company? Response: ShoreTel is a US company. Please list the innovative aspects of the manufacturer's history and the number of patents they hold both present and past. Response: The three areas of focus for ShoreTel: Reliability, Flexibility, and Ease of Use. Headquartered in Sunnyvale, California, ShoreTel has been making IP Voice Communications a reality in the enterprise since 1998. Now shipping the eight release of its software, the company has delivered its award -winning ShoreTel Unified Communications System to eight thousand plus customers — represented by multi national deployment as well as single sites. ShoreTel is a publicly traded company, financially solid with a strong balance sheet. The executive team at ShoreTel brings extensive professional skill and experience gained in leadership positions with companies such as Lucent, IBM, Octel Communications, Mitel, 3Com, Webex, Bay Networks and Network Computing Devices. r Does the bidder install the product or use business partners? Response: ICT, a VCS Company is an certified ShoreTel installer Does the bidder maintain single point of responsibility for products and services recommended? Response: Yes Does the bidder maintain a support call -in center for problems? Response: Yes, with Partner Support and Enterprise Support Does the bidder provide on -site assistance if it is required? Response: Yes The vendor must submit three reference customers. Reference information must include company name, contact, telephone number and approximate size of system. Page 19 of 77 Response: (Vendor Company Response) Gulf Bend Center Yoakum Community Hospital Refugio ISD Glen Zengerle Barbara Vasek Cliff Smith 361-575-0611 361-293-2321 (Number) 1.9 Overview of Current Environment & Requirements 1 9 1 Locations Users TRUNKING Voice Mail and Unified Messaging 200 Stations 4 Sites 90 Stations 1 Sites 60 Stations 4 Sites ICT, a VCS Companies understands that Calhoun County currently has the number of phones, faxes and cordless handsets as shown in the list below. All phone require Voice mail and Unified Messaging. All Phones are to be quoted as IP so the County can maintain one cabling infrastructure. Note power for IP phones must be included in your proposal unless already in place. It is the Vendor's responsibility to participate in the mandatory pre -bid meeting and assess in place equipment during the "Walk Through". Proposals will not be accepted from Vendors who did not attend the mandatory pre -bid meeting and completed a "Walk Through". Calhoun County Handset and switching counts (to be allocated by Calhoun County) • Main location (core MDF location) POE Switching needed 48 X 3 • Annex I — 38 drops needed; POE Switching needed 48 X 2 • Annex II — POE Switching needed 48 • Jail — POE Switching needed 48 • 200 IP Handsets • 53 Analog ports for main location • 3 Polycom 7000 series conferencing (no mics) Requirements ICT, a VCS Companies understands that Calhoun County requires the following: Calhoun County seeks a solution that integrates its communications system with a Voice over Internet Protocol (VoIP) integrated voice and data system. All existing telephones should be replaced with either equivalent new analog or IP phones that support basic telephony features. An employee should be able to log in anywhere on or off the company network and Page 20 of 77 automatically receive calls without administrative intervention. Also, any system proposed should have a fail over option to POTS lines should the PRI (digital non voip) Service experience an interruption. And PSTN failover capabilities should the WAN experience an interruption. In addition, the system must be able to handle 100 party paging at a minimum, 50 party conferencing, and accommodate 60 analog fax lines with more additions should they be needed. Calhoun County requires that any system have the capability to service remote locations with the same features and functionality as the main office should the need arise. Each location should be able to access all the features and functionality available at the main site even in the event of a service interruption, optional equipment should be available to allow independent operation. System directories, class of service for telephony capabilities, trunk group access, should apply to all locations. 2.0 Executive Overview Thank you for your interest in ICT a VCS Company. The following Executive Overview is to summarize the unified communications system recommended by ICT a VCS Company and to further familiarize Calhoun County with ICT a VCS Company. Response: Infiniti Communications Technologies, Inc. has been a part of VCS Companies since 2006. Also under the umbrella of VCS Companies are Victoria Communication Services, Inc. since 1985; VCS Security Systems, Inc. since 1998; and, Rocket since 2011. All are locally owned and operated with two being woman -owned and HUB certified in the State of Texas. ( VCS Companies brings complete solutions to customers that include design, consulting, products, integration; service and VCS' availability after the sale of all solutions sold. VCS insures that each employee is adequately licensed as required by the State; trained on products and solutions presented; and, follows all safety training requirements for the customers we service whether in governmental, industrial, business or residential areas. Certifications and trainings are held with the major manufacturers that we represent such as Shoretel, Motorola, and Honeywell. Specifically I.C.T. offers solutions that include VoIP phone systems from Shoretel complete with any needed wireless or cabling needs; Wi-Fi solutions both indoor and outdoor; fiber installation and terminations; networking and servers; and, conference room products such as audio and video solutions. Over 50 years of combined experience in technology are a part of each solution presented. 2.1 Proposed System Provide a brief description of the proposed system. Include diagrams if desired. Response: • IP-based Voice capabilities and Intelligent Network Infrastructure: The proposed solution provides for integration of voice applications utilizing a converged Internet Protocol (IP) solution. The solution provides: a highly reliable and available switching Page 21 of 77 system; a wide variety of interfaces to the PSTN and legacy TDM equipment; and a choice of SIP devices, analog, or IP phones for endpoints including users, modems, fax machines, conference rooms, etc. • Reliability: r The proposed solution has no single point of failure and allows for outbound and inbound calls in the event the data network is down; and provides better than five-9's reliability. The proposed solution utilizes phone sets with inline power (not local wall outlet) for power fail dial tone availability. The proposed solution allows for all phones in remote locations to maintain all features in the event of a WAN outage. • Voice Quality: The proposed solution provides for toll quality voice communications. The proposed solution provides latency less than 35 milliseconds in one direction. QOS in support of the proposed solution does not require any infrastructure upgrades. QOS is provided in a simple manner, utilizing a single UDP port, rather than requiring network upgrades and separate VLAN's for voice and data. 2.2 SYSTEM Architecture Provide a brief description and discussion of your system architecture. Describe your philosophy on open architecture and your ability to support other vendors' equipment. Response: (Vendor Company Response) ShoreTel Response: ShoreTel Connect Executive Summary ShoreTel Connect is a foundational platform, which allows ShoreTel and partners to deliver a reliable, flexible, and intuitive Unified Communications solution as a product (ONSITE) or as a service (CLOUD). i Simplicity, security and user experience are the driving forces behind the single platform of ShoreTel Connect. With Conned, ShoreTel's brilliantly simple solution has become even better: • Single platform: provides the simplest way for IT to deploy, manage, and maintain Unified Communications (UC) for onsite, cloud, and hybrid (mixed) environments. In the USA, and soon in other markets, 18 years of ShoreTel innovation in the area of Unified Communications become available to users consuming UC as a Service. • New ShoreTel Connect client: new sleek user interface, which sets a new high-water mark for a natural, collaborative experience. Connect client offers a single, elegant way to quickly and efficiently control your business phones, contacts, instant messaging, conferencing, scheduling, video calling and collaboration. Applies to all deployment models. • New Security Layer: in Connect, voice, web and signaling traffic is encrypted, making ShoreTel Connect one of the most secure solutions in the industry. The new layer is built into the ShoreTel datacenter for CLOUD customers and is packaged in the new Edge Gateway appliance for ONSrrE customers. It allows customers to use ShoreTel desktop applications or remote phones without having to launch a VPN client. • Phones Portfolio Expansion: Button box enables additional 96 buttons to be attached to an IP485g Page 22 of 77 i phone, thus giving operator, receptionist and contact center supervisors greater flexibility. Additional scalability for programmable buttons has been added in this release (more Subscription Elements). A fully documented API for 400-series phones allows 3,d party developers to create custom applications for ShoreTel phones. In addition, the IP420 is supported on cloud deployments. o Updated Management Interface: For ONSITE deployments, the redesigned ShoreTel Director management interface ensures flexibility, and makes it even easier for administrators to set up a new system or maintain an existing one. It is browser -independent and can be configured to use encryption. o Linux DVS: For ONSITE deployments, ShoreTel architecture has been enhanced with the addition of Linux-based Distributed Voice Servers, which integrate with ShoreTel Director, and eliminate the need to buy, upgrade or manage a Microsoft server OS. This results in industry leading TCO, security, and superior reliability. e New Generation of Voice Switches: For ONSITE deployments, a new line of voice switches delivers distributed call control functionality, with simplified administration, greater scalability and additional troubleshooting. A new Paging Adapter simplifies integration with overhead paging systems. Third -party equipment is supported through an Open API structure that allows for integrations to various solutions which include CRMs, Call Recording and reporting vendors and others. Many 3,d-prty companies are certified for use with ShoreTel and this information can be found on our website under our Tech Connect program. https //www shoretel com/partners/shoretel-techconnect-overview Provide a diagram of the system architecture. Response: See attachment Describe how the system integrates with voice services with the converged Internet Protocol network including the use of standards and the support for analog and IP endpoints for users, modems, fax machines, etc. Response: ShoreTel Response: ALM The ShoreTel CONNECT solution consists of three primary components: IP Phones, ShoreTel Voice appliances and ShoreTel Applications. I, Page 23 of 77 -IP Phones are manufactured by ShoreTel and use the SIP protocol (RFC3261) Support for third -party SIP devices which are compatible with RFC3261 also exists within the system. Features available to 31d-party devices are limited and consist, typically, of: Talk, Listen Hold, Conference and Transfer. -ShoreTel Voice switches: These devices support registration of and services for IP telephones and other assigned/programmed components within the deployment such as analog stations and trunks. Analog devices, such as single -line analog telephones and fax machines are supported through the use of single -line analog ports available on ShoreTel Voice Switches. These components may be deployed as physical appliances or as virtual appliances within VMware. ShoreTel Voice Switches are solid-state with no spinning media and use NVRAM to store the database elements necessary for telephony services and call -processing for each of their assigned devices. - The ShoreTel Application Server provides the MySQL database management interface known as ShoreTel Director, contains the voicemail component of the ShoreTel solution and also keeps the Call Detail Records for the system. The Applications Server acts as the "Top - of -Tree' for the entire distributed database that forms the single -image architecture that is a ShoreTel deployment. Describe how the Solution delivers reliability for voice services including maintaining dial tone during WAN outages, failure of the systems Linux / Windows based servers, and power outages. ShoreTel Response: The ShoreTel VoIP solution consists of a distributed architecture that provide features and functionality throughout. By centering the main components that provide telephony services within the ShoreTel Voice Switches, ShoreTel's distributed architecture actually provides a highly stable and resilient model which provides dial tone during several failure scenarios that would severely impair other manufacturers systems. WAN Failure ShoreTel Response: ShoreTel recommends that each site with more than a handful of users be supplied with one or more ShoreTel Voice Switches. These devices provide IP phone registration, call -routing, trunk support and a backup auto -attendant for times when the WAN is down. Calls can be originated and received by the users registered to each site over the trunks managed by the local ShoreTel voice switch even when the WAN is down. Server Failure ShoreTel Response: The ShoreTel architecture uses the ShoreTel Applications Server to provide some functions to all users and some functions to the system but it is NOT responsible for providing dial -tone for call processing. The Applications Server (commonly referred to as the "HQ" server) provides voicemail services, manages voice switches, manages Connect Client registrations, maintains call detail records, hosts the Director interface for system management and also maintains the Page 24 of 77 only writable copy of the ShoreTel database. An HQ server failure would result in limited services but would not prevent telephone calls from being made or received. During such an outage, the system continues to function because key elements of the database are always distributed and stored within the ShoreTel Voice Switches on a regular basis when the system is functioning normally. This distributed information makes it possible for call processing to continue even if the Applications Server is off-line or down. Switch Failure ShoreTel Response: ShoreTel uses the concept of "N+1" to manage hardware switch failure. Failover protection provides for IP Phone failover only. Here is how it works: ("N" represents the number of voice switches deployed at a given site. "+1" represents the deployment of one additional switch at that site forfailover purposes at that individual site.) 1.) Each site is engineered with a sufficient number of IP resources and switches to be able to absorb the failure of a switch and to continue processing calls. This begins with the automatic load -balancing of VoIP phones amongst all switches at that site during the initial assignment phase. This load balancing is done automatically by the ShoreTel system itself. Heart -beats amongst all ShoreTel components are used to provide system health updates across the deployment. When a switch failure is detected at a given site, the available/unassigned IP resources in the remaining operation voice switches are used far the phones to re -register from the failed switch to working switches at that site. 2.) Switch failure can also be addressed by a second failover strategy known as "Spare Switch". In this instance, the Spare switch (or switches) is available for use anywhere within the deployment as a logical replacement for any failed switch. This method is not limited to a single site but is available to the entire distributed ShoreTel solution. The spare switch is assigned within the administration component known as Director. The system will automatically assign this spare switch to any site with a failed switch and this switch will logically take the place of the failed component. NOTE: sufficient bandwidth must be available for the IP phones to register with the Spare Switch. Complete Power failure, with no UPS backup ShoreTel Response: Some models of ShoreTel Voice Switch are equipped with Power Failure Transfer mechanical relays that will align a standard single -line phone onto an Analog Loop -start trunk in cases of total power failure to a location. In this way, the user may receive Central Office dial tone for purposes of originating calls during a complete power outage. IP Phones ShoreTel Response: Page 25 of 77 For IP Phone users that also have access to the Connect Client, they may be enabled to use the built-in soft phone available with the Connect Client in the event that their IP phone were to fail. Additionally, since Connect features the ability to simultaneously ring multiple telephone devices, in the event of an IP phone failure, the user's additional devices would ring upon receiving an incoming call directed to their line. Describe the vendor's experience in building and delivering voice over IP solutions. Response: Specifically I.C.T. offers solutions that include VoIP phone systems from Shoretel complete with any needed wireless or cabling needs; Wi-Fi solutions both indoor and outdoor; fiber installation and terminations; networking and servers; and, conference room products such as audio and video solutions. Over 50 years of combined experience in technology are a part of each solution presented. Describe the systems support for open standards including support for open standards for integration with existing voice equipment. ShoreTel Response: The ShoreTel solution is a standards -based solution. From a telephony perspective, this means that interconnectivity to other PBX systems is straight -forward and easy: When it comes to integrations with external IT systems and CRIN tools, ShoreTel provides an API and SDK for developers to use for connectivity and integration. Connection to most ODBC-compliant databases is also straight -forward and easy. Describe the architecture of the proposed voice mail solution including how voice mail is accessed by users from their extension, remotely, mobile devices and from their desktop computer. Response: ShoreTel voicemail resides on a supplied Windows 2012 Server or a ShoreGear switch with embedded voicemail capabilities connected to the Ethernet network. Voicemail is available to each user. The ShoreTel voicemail system can accommodate up to 10,000 voicemail users on a single system. You have many options for managing your voicemail. When you have a voicemail, ShoreTel Connect Client displays this notification. Click the green voicemail icon to jump to the Recent page with the missed voicemail filter enabled. To listen to a voicemail, click the on the voicemail. Choose whether you would like to listen to your voicemail message on your phone or on the computer with the buttons to the right and then click the play button on the left. If you wish to listen to a specific part of the voicemail use the scrub bar to jump to different sections of the recording. Below this you have delivery and response options including Replying, Forwarding and Deleting the message. You can also customize the Subject. Right click on the voicemail message to access additional options such as downloading the message to your computer. Finally, you can customize voicemail playback and setup options in the Preferences window of ShoreTel Connect Client. i Page 26 of 77 I h,".ANAGINO VOICE MAIL i a �g t,wnr: Describe the maintenance and administration for all sites of the system this includes the call controller along with desktop applications, voicemail, ACD etc. Response: ShoreWare Director is a powerful web -based tool that enables IT organizations to manage all sites, users, and applications as a single image voice communications network. There are no command -line scripts to learn, no ponderous reference guides to study. The simple, browser -based, point -and -click interface makes it easy to add or delete trunks, switches, and users in seconds, eliminating the need for expensive training or outside consultants. On-line Help quickly guides the administrator through system installation and configurations using an easy point -and -click interface. ShoreWare Director offers a new paradigm in voice system administration, eliminating the need for multiple management consoles and enabling a single IT administrator to easily manage voice communications for the entire network from a single location anywhere in the enterprise entire network from a single location anywhere in the enterprise location anywhere in the enterprise. Page 27 of 77 t " 0 tux IiI M a ADMINISTRATION � Users Users Programmable Button Escalated Profiles UserGuaups Class of Service Avallabi6q Slates Defaults TrUrde Telephones t. ApplianoeSIS.Wers ;. Features System Users NEW I COPY I DELETE I EXPORT... I UUI K ULLETE I BULK EDIT i; FIRST NAME ILASTNAME '�EXTENSIOW ! l MOBILE EXTENSIOM I CLIENT USER NAME i SITE i 'USER GROU' d Anne -� ._..._ AOvell �___._.... :35905 i.__.. _AANieII ......s .. .... 'Headauadars ..___ E_cvYvrcs� i.i wl Castllo 35909 BCaetiro Headouadets Executives -.l Canty On's 35905 CDavis Handaueders EzcYub'd 91 V _i Oavld Cmmet 35903 OCramar Headouarlers Exeuulivos -_ .;Oil Po! 5 /Oaaa -w 7 Vie, 1 :0 ot30 Extension 35905: Anne Atwell GENERAL 1 TELEPHONY VOICE MAIL ROUTING First name: :Anne Lastneme: Atvell _ j Extension: Erred address:aatwell@shcrelel ccm {+ Include in Syst=_m Oial by Name directory CJ Elate extension pd•:ale i SAVE j _RESET ( C.ANCF.I. i ff, _____ MEMBERSHIP ONtS APPLICATIONS DID Sevings: (nc.roe auredJ cn,Ege sgild,nfi, PSTN (allover; -i None • 1 The alarm bar shows at -a -glance status of system components. ❑ The navigation pane provides access to the menus in ShoreTel Connect Director. ❑ The list pane lists all particular objects of the type selected from the menu in the navigation pane. ❑ The details pane provides details for the object selected in the list pane. ❑ Help lets you access parameter descriptions for the current page. ❑ Logout lets you log out of ShoreTel Connect Director. ❑ Build indicates the build number of the ShoreTel Connect system software that you are running. What remote service capabilities are supported by the system and how are they used to provide technical support by the vendor. Of the components being proposed can they be 100% managed from a single interface. If more than one interface has to be accessed please list them all out. Also explain how management is performed for a single site vs. additional sites. Assume the remote sites are running the same "call controller" as the main site NOT just in a redundant mode. Response: ShoreWare Director is a browser -based management interface. System administrators use this graphical management tool to configure and monitor all the functions of the system. ShoreWare Director's point -and -click interface provides quick access to useful information anywhere, anytime. ShoreWare Director's web interface lets any PC on the network be used as the management station, eliminating the requirement for a dedicated management console. Utilizing Citrix OnLine GoToAssist and Bomgar technology to remotely connect to our customer's ShoreTel systems, we can perform diagnostics and troubleshoot Page 23 of 77 any technical issues that may arise from the single management interface. This management interface can support all locations. Explain how the system will scale to up to 20% additional user capacity and how additional sites are added to the system. Response: The ShoreTel system is highly modular and scalable. The system is designed with a "growth without disruption philosophy". The ShoreTel switches are placed on the network in the 20% density required — and users are added. With no single point of failure or chassis upgrades required — the implementation can be achieved during normal business hours. The process: First define the new site(s), and then add switches where required, assign IP addresses and add users. This can be achieved in minutes. System scales to 10,000 users on a single system, regardless of physical locations. The system can scale beyond 10,000 users by networking multiple ShoreTel systems together. Describe the installation process and provide references on the relative ease or difficulty of the installation process. Response: ShoreTel eliminates the complexity of traditional telecommunications systems by delivering a modular architecture with standards -based software and hardware components, hassle -free installation process, point -and -click web -based management, and a Windows - based interface that provides personal call handling features and unified messaging with Microsoft Outlook. The ShoreTel Distributed IP Voice Architecture itself, much like Ethernet, is as close to plug - and -play as customers can expect. Like Ethernet switches, ShoreGear voice switches can be deployed anywhere they are needed on the IP backbone. An electronic copy of the ShoreTel Planning and Installation guide is available upon request. Explain the network requirements for supporting the proposed system to deliver high quality voice to both local and remote sites. ShoreTel Response: To insure a great Voice over IP experience, ShoreTel recommends that the customer network consist of managed Layer 3 switches and or routers that are capable of providing an end -to - end Quality of Service prioritization of real-time traffic, such as VoIP packets. It is further recommended that the customer network undergo a Network Assessment of VoIP Readiness to identify any pitfalls prior to the implementation of the ShoreTel voice solution. In order to power the IP phones, the infrastructure should include 802.3af Power -over -Ethernet capable data switches or power injectors can be provided as part of the solution. The cabling used in the infrastructure should be Category 5e or better for best results. Describe the required or recommended training for system administrators and end users for the system including time and costs. Response: End -user training is included for each user, on-line. Also included is up to 10 persons up to 4 hrs. for demo training, one seating. Additional on -site training (4-hour sessions) t Page 29 of 77 available upon request (at $400.00/session). ShoreTel Director training is included in the proposal. Included is up to 4 persons up to 4 hrs. 3.0 IP Communications System Software and Hardware System Software Which software package is being proposed? Please provide the release and version? ShoreTel Response: ShoreTel CONNECT Build 21.77.3614.0 or greater. 3.1 System Software Describe all the system software components for call process and identify the platforms where they are hosted in the proposed architecture. ShoreTel Response: -ShoreTel Main Program software (mySQL PBX database and Voicemail services) hosted on the Applications Server or "HQ" (Headquarters server) -Connect Client software hosted on individual users PC's or MACS -Distributed database elements also reside within each of the ShoreTel Voice switches in NVRAM Identify how the proposed software maintains call processing services to the users at all sites during server or WAN failures. Response: The ShoreWare software is composed of Distributed Call Control Software, Voice Application Software, Desktop Application Software, and Management Software. The heart of the ShoreTel system is the Distributed Call Control software that runs on the ShoreGear voice switches on top of VxWorks, an embedded, real-time operating system. Each call control element does the call setup and call tear down including features such as transfer, conference, forward, etc. The voice switches communicate on a peer -to -peer basis eliminating any single point of failure. For instance, if one ShoreGear voice switch goes off-line, all other ShoreGear voice switches continue operating. When the voice switch comes back on-line, the switch rejoins the voice network without impacting system operation. There is no server involved with the basic telephony, thus the system delivers levels of availability unmatched by even legacy vendors. When dealing with multiple sites and multiple call processors are they all running the same database? If they are not running from the same database how is information l Page 30 of 77 synchronized? Does the system have a "management program" to keep the systems synchronized? Can this "management program" configure 100% of systems? If notwhat isn't manageable, configurable etc. from the "management program"? Response: ShoreWare Director is a browsed -based network management tool that provides C) a single management interface for all voice applications across all locations. When you add a new user on the ShoreTel system, the user gets an extension, gets a mailbox, gets an auto - attendant profile, can be added to an ACD group, and even gets an E-mail to download their desktop software - all from a single management screen. Gone are the days of multiple PBXs, multiple voice mail systems, multiple automated attendants, and multiple ACD systems —all with their multiple management interfaces! 3.2 HARDWARE Configuration What hardware is being proposed? Please provide the model name and number, be sure to include MTBF information Response: The ShoreTel hardware -based appliances are purpose-built devices using a highly reliable, embedded operating system. They are solid-state devices having no hard -drives with spinning plafters, are built without daughter cards and have all components soldered directly onto the motherboard, including RAM, FLASH memory, Digital Signal Processing resources (DSPs) and CPU processors. These units are easier to install (no cards or modules to insert), easier to replace (no pre -configuration is necessary) and are less susceptible to environmental issues (such as temperature variations and vibrations). Combined, these design elements result in an industry -leading Mean -Time Between Failures (MTBF) of 12-19 years Page 31 of 77 Table 67: ShoreTel Voice Switch Dependability sm r- in 1 99-9997°% ShoreTel SG-24A 84,500 518,134 ShoreTel SG-30 190,606 n/a 1 99-9994% ShoreTelSG-30BRI 172,659 No 1 99.9994% ShoreTelSG-4018 132,300 615,581 1 99,9997% ShoreTelSG-50 190,606 nta 1 99-9994% ShoreTelSG-SOV 175,803 Na 1 99.9994% ShoreTelSG-60112 91,000 519,359 1 99-9993% ShoreTel SG-90 17l,493 n 1 99-9994% ShoreTel SG-90V 159,416 n/a 1 99-9994% ShoreTelSG-90BRI 172,659 nta 1 99.9994% ShoreTelSG-90BRIV 162,931 nla 1 99-9994% ShoreTelSG-120124 84.500 518,134 1 99.9997% ShoreTel SG-Ti 158,229 312,709 1 99.9997% ShoreTel SG T1K 169,373 We 1 99-9994% ShoreTel SG -El 154,229 312,709 1 99.9997% ShoreTel SG -El K 189,373 nla 1 99.9994% ShoreTelSG-220T1 189,373 n/a 1 99.9994% ShoreTel SG-220TIA 163,516 We 1 99.9994% ShoreTel SG-220E1 189,373 wo 1 99.9994°% ShoreTel 5T1D Teo TSD TBD TSD ShoreTel ST2D TSD TSD TSD TSD ShoreTel ST50A TSD TSD TSD TSD ShoreTel ST10DA TSD Teo TSD TSD ShoreTel ST200 TSD Teo TSD TSD ShoreTel ST5OO TSD TSD TSD TSD ShoreTel ST100DA TSD TSD TSD TSD ShoreTel ST24A TSD TSD TSD TSD ShoreTel ST48A Too TSD TSD TSD MTBF—Mean time before Failure MTTR— Mean time to repair Availability— %uptimeltime — MTBF/(MTBF+MTTR) Page 32 of 77 SHORETE(-50A -" ShareTe1-50A (ST50A) • co IP resources f 500 SIP Proxy resources r 4 FXO + 4 FXS ports • 6 SIP Trunks with Media Proxy (using rXOIFXS ports) - Conference Ports — 14 max (using FXOIFXS ports) 24 Hunt Groups + 36 Bridged Call Appearances SHORETEt.IOOA ShoreTeI400A (STICOA) 1001P resources . 500 SIP Proxy resources 6FXO +6FXSports 14 SIP Trunks With Medm Proxy (using FXO/FXS ports) Conference Ports —26 max (using FXOIFXS Ports) 24 Hunt Groups a 36 Bridged Cal Appearances " SHORETEL-100OA ShareTef-t00DA (STIOODA) • 100 IP resources 500 SIP Proxy resources 2 FXO + 6 FXS pods 1 TIIEI port or 30 SIP Trunks with Media Proxy • 36 SIP Trunks with Media Proxy max (using FXO/FXS parts) • Conference Ports — SO max (using FWFXS and TVEi ports) 24 Hunt Groups +36 Bridged Call Appearances Page 33 of 77 SHORETEL-24A i Snore We 24A (ST24A) ( 24 FXS polls 24 Make Ide Conference Ports (tradeoft with FXS) Supports Ilk fool loops (3.3 km! Neon message wailing 5 ringer support For hospitality type phones SHORETEL-48A 81roreTel48A (ST48A) 48 FXS ports •' 48 hiake Me Conference Ports (tradeott with FXS) --- - Supports Ilk toot loops t3.3 km) Neon message wading 8 ringer support for hospitality type phones 3.3 NETWORK & NETWORK Infrastructure Requirements What requirements are needed? Please provide the details if applicable. Response: When your voice traffic travels across your IP network, you must ensure that your network does all of the following: • Delivers enough bandwidth • Meets the latency and jitter requirements • Meets the packet loss requirements for toll quality voice You will also need to prioritize your voice traffic over your data traffic and configure the ShoreTel system's Admission Control feature. The following table summarizes the network requirements for bandwidth, latency, jitter, and packet loss. Parameter Requirement Bandwidth (WAN) With ADPCM and no RTP Header Compression: 52 Kbps per call With G.729a and no RTP Header Compression: 26 Kbps per call With G.711 and no RTP Header Compression: 82 Kbps per call NOTE: If your network uses VPN, bandwidth use is affected. Page 14 of 77 Latency and jitter for toll quality < 100 msecs total. 100 msecs less 42 msecs allocated for the ShoreTel system yields a 58 msec budget for the network. When G.729a encoding is used, 100 msecs less 62 msecs allocation for the ShoreTel system yields a 38 msec budget for the network. Latency and jitter for acceptable quality < 150 msecs total. 150 msecs less 42 msecs allocated for the ShoreTel system yields a 108 msec budget for the network. When G.729a encoding is used, 150 msecs less 62 msecs allocated for the ShoreTel system yields an 88 msec budget for the network. Packet loss < 1 % for voice calls, and no packet loss for fax and modem calls Describe the IP call processing hardware platform in detail. Is it based on industry standard hardware, or is it proprietary? Response: The ShoreTel IP phone system is a distributed voice communication solution with no single point of failure that is layered on top of your IP network. At the heart of the system is the standards -based distributed software switching architecture, which distributes call handling intelligence to distributed voice switches (described above) , and voice services - voicemail and automated attendant - to distributed servers across multiple local or remote locations, rather than centralizing it at the network core. The ShoreTel Voice Switches are stand-alone, hardware devices that work in an isolated fashion but compliment each other on a network to provide a seamless, single system image for all users. All voice switches run an embedded operating system that runs from, non-volatile, flash memory and is supported by local DSPs and power supply. Additionally, all ShoreTel switches run a local copy of the ShoreWare application that delivers dial -tone to all of its users, supports the standard PBX features such as hold, conference, transfer, call park and call pick and contains the complete call routing table for all extensions, inbound/outbound call routing and trunk access. Each ShoreTel switch includes an auto -sensing 101100 Ethernet connection and attaches directly to an industry -standard Ethernet switch. The net result is that each ShoreTel IP voice switch functions like a self-contained PBX but also works seamlessly with the other voice switches on the network. Synopsis • ShoreTel Voice Switches: Run embedded OS—VxWorks or Lunix depending on model type. • Application Server (Voice Mail) — Standard build WIN 2003 Server, hardware of choice. • End Points: Standard Analog Phones and MGCP IP Phones. • Unified Massaging — MAPI pointer fully integrated. • CRM /CTI- standard Microsoft API's —TAPI, MAP] • Voice Mail — Integrated, Standard WAV on a Standard server. No burden to Exchange. Describe the operating system used for the proposed system providing "call control" does it require any hard drives? Response:: ShoreTel uses VXworks or Lunix depending on model type which are real time Operating Systems that run on a solid state hardware platform that has no moving parts except for a fan which makes the Call Controllers 5'9's reliable. Page 35 of 77 i What is the maximum user capacity of the proposed IP communications system? Provide a description of how scalability is achieved. Response: COMPONENT CAPACITY Users 20,000 Analog Phone Users 5,000 Trunk Ports 10,000 IP Phone Users 20,000 Voice Mailboxes 20,000 The ShoreTel system is highly modular! scalable - users can be,added by simply adding more ShoreTel voice switches to the network. What is the maximum number of simultaneous conversations supported by the proposed system? Is the system non -blocking for voice calls? Response: The ShoreTel system is completely non -blocking and can support 5,000 simultaneous calls at a rate of 50,000 calls per hour. COMPONENT CAPACITY NOTES Simultaneous Calls 10,000 10,000 calling 10,000 Busy Hour Call Completion 100,000 2,500 calling 2,500 x 20 calls per hour • Busy hour call completion (Analog telephones) 1440 1 call per minute x 60 minutes per hour x 24 ports • Busy hour call completion (IP telephones) 7200 Each ShoreGear-24 can support up to 120 IP phones. 1 call per minute x 60 minutes per hour x 120 IP phones Describe requirements to the data network to support the system including necessary infrastructure features and capabilities. Note that the County would like to retain as much of its current infrastructure as possible to minimize cost. Response: As a standalone installation, requirements to the existing data network will be minimal. What capabilities (example: QoS (DSCP/802.1 p), Rate Shaping, VLANS etc.) are required inside the LAN? Response: The ShoreTel system requires a switched environment, with static IP addresses for each ShoreTel Switch, and the ShoreWare Server, although the system can operate in a DHCP environment. IP phones may be addressed via DHCP or static, and utilize a switched port at the desktop that may be shared with the PC. QoS needs to also taken into consideration to help ensure audio quality. Four primary items need to be reviewed. 1. L2 / L3 Prioritization using 802.1 p and DiffSery / ToS 2. Switches should be manageable 3. VLAN 802.1q should be support in the network equipment. 4. Rate shaping isn't required but is good to have should one need to set bandwidth allocation. Note: This will apply if the network is shared. Page 36 of 77 Is the phone system being proposed agnostic to the networking equipment? If not who's networking equipment is required and why? If a specific networking vendor isn't selected will the vendors TAC still support troubleshooting of the phone system? Response: ShoreTel is agnostic to networking equipment, it's just important it supports items covered in 3.3.2 What capabilities are required across the WAN? Response: To ensure voice quality on the WAN, the ShoreTel system requires that you do the following: • Get a service level agreement (SLA) from your service provider. • Ensure queues can be configured to allow rate shaping if needed. • Using your routers, prioritize your voice traffic ahead of your data traffic. • Set the ShoreTel Admission Control feature to ensure that the voice traffic does not flood the WAN links. With these items taken into consideration, you can simply and easily achieve toll quality voice using the ShoreTel system. As a standalone system installation, some of these requirments will not be needed at this time, but should always be put in place. How does your proposed intelligent network infrastructure support end -to -end QoS? In a converged network supporting voice and data, how are QoS issues resolved? Response: The ShoreTel system sends voice traffic via dynamic UDP or over dedicated UDP port 5004. ShoreTel supports different QOS methods, such as TOS and DiffServ. - Explain how you can provide easy addressing of the IP phones without having to change the addressing scheme of the existing IP data network? Response: The ShoreTel server provides the IP phones with the latest application software and the configuration information that enables the IP phone to be automatically added to the ShoreTel system. The ShoreTel server's address must be provided to the phone as a vendor - specific DHCP option. The phones are automatically configured by the ShoreTel system and made available for user assignment. The benefits of this feature are the elimination of manual configuration of IP phones. The time saved on configuration, leads to tremendous reductions in labor costs and improved user experience. Explain how IP phones that are installed on the IP network are identified and added to the system? Response: When IP Phones are used, power is supplied to the phone via powered Ethernet switches, inline power modules, or wall power. ShoreTel IP phones support the loop powering standard 802.3af. The system automatically detects the presence of IP phones when the IP phone first identifies itself to the network. The phones are automatically configured by the ShoreTel system and made available for user assignment. You can configure an IP phone to automatically determine Page 37 of 77 its VLAN ID through DHCP. When the phone boots for the first time, it acquires an IP address via DHCP similar to any other network device. However, the DHCP response also specifies (using a proprietary DHCP option) the VLAN ID for thephone to use. The phone then releases the IP address originally assigned to it and reboots. After the phone reboots, all packets are tagged with the VLAN ID specified in the original DHCP response. The Automatic VLAN Assignment feature is configured on the DHCP server rather than through ShoreTel Connect Director. Can the proposed system support remote users using IP Phones? How is this done, what hardware is required? What protocols are used to secure the communication? Response: ShoreTel Connect supports remote phone users via the Edge Gateway. Edge Gateway is a virtual appliance deployed in the customer environment and providing services as a STUN, TURN and ICE server for use by MAC-address/UserCredential/Certificate-based authenticated remote ShoreTel phones. All 400 series phones (IP420, IP480, IP480g, and IP485g) are capable of being used remotely with PoE switches or injectors to power the telephone. Protocols used are: IP, SIPS, RTPS and RAST. Can IP phones share existing Ethernet ports with data devices, or do the IP phones require additional Ethernet ports be added by the customer to support voice? Response: Each IP phone has a built-in 2 port 101100 or 10/10011000 switch. As a result, only one Ethernet connection is required at each location. The user's PC can be plugged into the 2nd port on the back of the ShoreTel IP Phone. 3.4 PSTN and Legacy Integration Interfaces Identify all types of PSTN interfaces or trunks supported by the system. Response: The following trunk interfaces are supported: • Analog loop start • Analog Direct Inward Dial • Digital loop start • Digital wink start • PRI • SIP If PRI is supported, identify supported protocols and PRI services such as AN], DNIS, Caller ID Name and Number. Response: ShoreTel supports PRI protocols 4ESS, 5ESS, DMS-100, and NI2. By using N12 on a PRI, ANI, DNIS, are supported. QSIG — Calling name is supported if the standard is similar to NI2 Caller ID and DNIS are supported on SIP Trunks. Page ;S of77 Identify all supported interfaces for integration with existing or legacy telephone equipment such as PBX's, key systems, fax servers, etc. Response: The ShoreGear IP Voice Switches can be used as gateways to a legacy PBX, Key system or Fax Server. The following trunk interfaces are supported: Digital wink start PRI SIP 3.5 PROPOSED System Cabling Describe the system cabling including the number of wire pairs of wires or network connections required to support the specific hardware configuration, telephones, PSTN interfaces, and connections to legacy equipment. Response: ShoreTel only requires CAT 5 or newer cable from each ShoreTel switch, and to a switched data port for network connectivity, they are peers and NOT daisy chained. Analog phones merely require UTP to the desktop, and IP phones require a standard CAT 5 or newer cable from an RJ45 jack at the desktop. Analog trunk connectivity to the PSTN is accomplished through a standard modular (RJ-21X) punch -down block and a standard 25 pair telephony cable running to the appropriate ShoreTel Voice Switches. Digital (T1/E1) trunks are terminated at a service provider demark with an RJ-48 connector and then cabled to an RJ-48 connector on the ShoreTel T1/E1 voice switches. Note: the ShoreTel T1/E1 come equipped with an internal Channel Service Unit (CSU). When connecting a ShoreTel T1/E1 to a legacy PBX, you must use a crossover cable between the two systems. 3.6 SYSTEM/STATION Hardware Provide a description of each analog functionality provided with the proposed system Response: ShoreTel supports just about any analog phone sold in the market place. This can be corded or wireless. Please specify the power requirements for each analog telephone and if they require local or closet power. On power failure, is the telephone disabled or are support services such as LCD/LED devices disabled? Response: The analog telephones receive —48v do power from the ShoreTel switch. For LCD/LED functions standard 110v ac power is required. In the event of power failure, the LCD/LED features will not be visible. Page 39 of 77 Are headsets available for IP telephones? Response: Yes r.. What per -user configuration is required for each phone deployed or re -deployed in the system? Response: No handset reconfiguration is required for analog phones. The administrator simply configures the user profile and settings in ShoreWare Director. Provide a description of each IP telephone available with the proposed system Response: ShoreTel offers a wide range of telephones with the right solution for every user: from executive to remote office worker, and operator to call center supervisor. ShoreTel ShorePhoneTM IP telephones offer all the advanced features and quality that users demand, and are preconfigured to match the ShoreTel UC system for quick and easy installation. The 480g sets are included with the proposal. See attachment for other sets available. Page 40 of 77 Please specify the power requirements for each IP telephone and if they require local or closet power. On power failure, is the telephone disabled or are support services such as LCD/LED devices disabled? Response: Power is supplied to the phone via powered Ethernet switches, inline power modules, or wall power. ShoreTel phone supports the loop powering standard 802.3af. In the event of power failure, any IP phones powered via wall power or inline power from an Ethernet switch, not connected to a backup power source, will not be available. Are headsets available for all IP telephones? Response: Yes Does your IP station equipment provide the following features? Response: SYSTEM/STATION Platform Features • Acquire Call _Yes _X_No • AOC Previous Call _Yes _X_No • AOC Reset Total Yes `_Yes _X No • AOC Total _X_`No • Auto Attendant _X_Yes _No • Auto Intercom Deny Off _Yes _X_No • Auto Intercom Deny On _Yes _X_No • Break Out _Yes _X_No • Barred _X_Yes _No • Busy On Hold _X_Yes _No • Call Intrude _X_Yes No • Call Listen X_Yes No • Call Park _X_Yes _No • Call Park and Page _X_Yes _No • Call Pickup Any _X_Yes _No • Call Pickup Ext _X_Yes _No • Call Pickup Group _X_Yes —No • Call Pickup Line _X_Yes _No • Call Pickup Members _X_Yes _No • Call Pickup User _X_Yes _No • Call Queue _X_Yes _No • Call Record X Yes No f Page 41 of 77 • Call Steal _Yes _X_No • Call Waiting On _X Yes _No • Call Waiting Off (^ _X_Yes _No ' • Call Waiting Suspend _Yes _X_No • Cancel All Forwarding _X_Yes _No • Cancel Ring Back When Free _X_Yes _No • Change Login Code _X_Yes _No • Clear After Call Work _X_Yes _No • Clear Call _X_Yes No • Clear CW _X—Yes _No • Clear Hunt Group Night Service _X_Yes _No • Clear Hunt Group Out Of Service X_Yes _No • Clear Quota _Yes _X_No • Coaching Intrusion _X_Yes _No • Conference Add —X_Yes _No • Conference Meet Me X_Yes _No • CW _X_Yes No • Dial _X—Yes _No • Dial 3K1 Yes _X_No • Dial 56K _Yes —X_No Dial 64K Yes _X_No • Dial CW _Yes _X No • Dial Direct —X_Yes _No • Dial Direct Hot Line _X_Yes _No • Dial Emergency _X Yes _No • Dial Ext _X Yes No • Dial Fax X Yes _No • Dial Inclusion _X_Yes No • Dial Paging —X_Yes _No • Dial Physical Extension by Number X_Yes _No • Dial Physical Extension By ID _Yes _X_No • Dial Speech _Yes _X_No • Dial V110 _Yes _X—No • Dial V120 _Yes _X—No • Dial Video _Yes _X_No • Disable ARS Form _Yes _X_No • Disable Internal Forwards _X_Yes _No Page 42 of 77 • Disable Internal Forward Unconditional _X_Yes _No • Disable Internal Forward Busy or No Answer _X_Yes _No • Display Message _X_Yes _No • Do Not Disturb Exception Add X_Yes _No • Do Not Disturb Exception Delete _X_Yes _No • Do Not Disturb On _X_Yes No • Do Not Disturb Off _X_Yes _No • Enable ARS Form _Yes _X_No • Enable Internal Forwards _X_Yes No • Enable Internal Forward Unconditional _X_Yes _No • Enable Internal Forward Busy or No Answer _X_Yes No • Ext Login _X_Yes _No • Ext Logout _X_Yes _No • Flash Hook X Yes No • FNE Service Yes X No • Follow Me Here _X_Yes No • Follow Me Here Cancel X Yes No • Follow Me To _X_Yes _No • Forward Hunt Group Calls On _X_Yes _No • Forward Hunt Group Calls Off _X_Yes _No • Forward Number _X_Yes No • Forward On Busy Number _X_Yes _No • Forward On Busy On _X_Yes _No • Forward On Busy Off _X_ Yes No • Forward On No Answer On _X_Yes No —No • Forward On No Answer Off _X_Yes • Forward Unconditional On _X_Yes No • Forward Unconditional Off X Yes No • Group Listen Off _X_Yes _No • Group Listen On _X Yes No • Headset Toggle _X_Yes _No • Hold Call _X_Yes No • Hold CW _X_Yes No • Hold Music X_Yes _No • Hunt Group Disable X_Yes _No • Hunt Group Enable _X_Yes _No • Last Number Redial X Yes No Page 43 of 77 • MCID Activate _Yes _X_No • Mobile Twinned Call Pickup _X`Yes _No • Off Hook Station _X_Yes No ., • Outgoing Call Bar Off _X_Yes No • Outgoing Call Bar On _X_Yes _No • Private Call _X_Yes _No • Private Call Off _X Yes _No • Private Call On _X Yes _No • Priority Call _X_Yes _No • Record Message _X Yes _No • Relay On _Yes _X_No • Relay Off _Yes _X_No • Relay Pulse _Yes _X_No • Resume Call _X_Yes _No • Retrieve Call _X_Yes _No • Ring Back When Free _X_Yes _No • Secondary Dial Tone X_Yes _No • Set Absent Text X_Yes _No • Set Account Code X_Yes _No • Set Authorization Code _X_Yes No • Set Hunt Group Night Service _X_Yes _No • Set Hunt Group Out Of Service _X_Yes _No • Set Inside Call Seq _Yes _X_No • Set Mobile Twinning Number _X Yes _No • Set Mobile Twinning On _X Yes _No • Set Mobile Twinning Off _X_Yes _No • Set No Answer Time _X Yes _No • Set Outside Call Seq _Yes _X_No • Set Ring back Seq _Yes _X_No • Set Time Profile _X_Yes _No • Set Wrap Up Time _X_Yes No • Shutdown Embedded Voicemail _X_Yes —No • Stamp Log _X_Yes _No • Startup Embedded Voicemail _X_Yes _No • Suspend Call- X_Yes _No • Suspend CW _X_Yes _No • Start After Call Work _X_Yes _No • Toggle Calls _X_Yes _No Page 44 of 77 • Unpark Call _X_Yes —No • Voicemail Collect _X_Yes _No • Voicemail Node _X_Yes _No • Voicemail On No • Voicemail Off _X_Yes _X_Yes _No • Voicemail Ring Back On X_Yes _No • Voicemail Ring Back Off _X_Yes _No • Whisper Page _X_Yes _No What per -user configuration is required for each IP phone deployed or re -deployed in the system? Response: In its most basic form, the user requirements are First Name, Last Name. The system will provide the next available extension number automatically and assign other basic parameters per the defaults selected during initial turn -up and programming of the core software. Can telephones from third parties also be used with the proposed system? State the types of third party telephones or protocol supported and recommended sources. Response: Yes, telephone which are complaint with SIP (RFC 3261) may be used but will most likely experience a reduced level of functionality in comparison to the ShoreTel- manufactured phones. Users may expect the basic features only: Talk, Listen Hold, Conference and Transfer. 3.7 Reliability How does the system provide reliability for voice services? Explain how it avoids any single point of failure (single site as well multi -site with multiple primary "Call Controllers". Response: The distributed nature of ShoreTel's approach to IP telephony assists in creating a very resilient solution. Distributed call processing in the form of solid-state switches, distributed database using multiple servers and distributed trunking provide for multiple call completion pathways in the event of component failure within the architecture. Explain how the system reacts when the routers fail. Can reliable dial tone and call routing be achieved without purchasing redundant network hardware? Response: Yes, this can be achieved by deploying individual trunks and switches at each site or sites where IP telephones will be in use. ShoreTel voice switches are capable of sustaining both IP telephones and PSTN trunks during a network router failure. The ShoreTel distributed architecture would allow the local users at the site to make and take calls via the local trunking and to dial other sites, as necessary, while the network was down. Page 45 of 77 3.8 Station/User features For the following features, use the table to indicate their availability. Note if any of these - _- features are optional or result in additional charges. Response: (Vendor Company Response) 4vailahlo_InrinAorl in RFP nntinnnl Arlriitinnni ('.hnrna • Button Programming Actions X ❑ • Abbreviated Dial ❑ ❑ • Abbreviated Dial Pause ❑ ❑ • Abbreviated Dial Program ❑ ❑ • Abbreviated Dial Stop ❑ ❑ • Account Code Entry X ❑ • ACID Agent Statistics ❑ X • ACID Stroke Count ❑ ❑ • Acquire Call ❑ ❑ • AD Special Functions Cl ❑ • AD Special Function Mark ❑ ❑ • AD Special Function Wait ❑ ❑ • AD Suppress ❑ ❑ • After Call Work X ❑ • Appearance X ❑ • Automatic Callback X ❑ • Automatic Intercom ❑ ❑ • Break Out ❑ ❑ • Bridged Appearance X ❑ • Busy X ❑ • Busy On Held ❑ ❑ • Call Forwarding All X ❑ • Call Intrude X ❑ • Call List ❑ ❑ • Call Listen ❑ ❑ • Call Log ❑ ❑ • Call Park X ❑ • Call Park and Page X ❑ Page 46 of 77 t • Call Park To Other Extension X ❑ • Call Pickup X ❑ • Call Pickup Any X ❑ Available -Included in RFP Optional Additional Charqe r - • Call Pickup Group X ❑ • Call Pickup Members X ❑ • Call Queue X ❑ • Call Record X ❑ • Call Screening ❑ ❑ • Call Steal ❑ ❑ • Call Waiting Off X ❑ • Call Waiting On X ❑ • Call Waiting Suspend X ❑ • Cancel All Forwarding X ❑ • Cancel Leave Word Calling ❑ ❑ • Cancel Ring Back When Free X ❑ • Clear Call ❑ ❑ • Clear CW ❑ ❑ • Clear Hunt Group Night Service X ❑ • Clear Hunt Group Out Of Service X ❑ r �.. • Clear Quota ❑ ❑ • Coaching Intrusion X ❑ • Conference X ❑ • Conference Add X ❑ • Conference Meet Me X ❑ • Consult X ❑ • Coverage Appearance ❑ ❑ • Dial X ❑ • Dial 3K1 ❑ ❑ • Dial 56K ❑ ❑ • Dial 64K ❑ ❑ • Dial CW ❑ ❑ • Dial Direct X Cl • Dial Emergency X ❑ Page 47 of 77 r t,_,, • Dial Inclusion X ❑ • Dial Paging X ❑ • Dial Physical Ext by Number ❑ ❑ • Dial Physical Number by ID ❑ ❑ • Dial Speech ❑ ❑ Available -Included in RFP Optional Additional Charge • Dial V110 ❑ ❑ • Dial V120 ❑ ❑ • Display Message ❑ ❑ • Dial Video ❑ ❑ • Directed Call Pickup X ❑ • Directory X ❑ • Do Not Disturb Exception Add ❑ X • Do Not Disturb Exception Delete ❑ X • Do Not Disturb Off X ❑ • Do Not Disturb On X ❑ • Drop X ❑ • Ext Login X ❑ • Ext Logout X ❑ -Flash Hook X ❑ • Follow Me Here ❑ ❑ • Follow Me Here Cancel ❑ ❑ • Follow Me To X ❑ • Forward Hunt Group Calls Off X ❑ • Forward Hunt Group Calls On X ❑ • Forward Number X ❑ • Forward On Busy Number X ❑ • Forward On Busy Off X ❑ • Forward On Busy On X ❑ • Forward On No Answer Off X ❑ • Forward On No Answer On X ❑ • Forward Unconditional Off ❑ ❑ • Forward Unconditional On ❑ ❑ • Group ❑ ❑ Page 48 oP77 • Group Listen On ❑ ❑ • Group Paging X ❑ • Headset Toggle X ❑ • Hold Call X ❑ • Hold CW ❑ ❑ • Hold Music X ❑ Available -Included in RFP Optional Additional Charge • Hunt Group Enable X ❑ • Hunt Group Disable X ❑ •Inspect ❑ ❑ • Internal Auto -Answer X ❑ • Last Number Redial X ❑ • Leave Word Calling ❑ ❑ • Line Appearance X ❑ • MCID Activate ❑ ❑ • Monitor Analogue Trunk MWI ❑ ❑ • Off Hook Station ❑ ❑ • Pause Recording ❑ X • Priority Call ❑ ❑ • Priority Calling ❑ ❑ • Private Call ❑ ❑ • Relay Off ❑ ❑ • Relay On ❑ ❑ • Relay Pulse ❑ ❑ • Resume Call ❑ ❑ • Request Coaching Intrusion ❑ ❑ • Retrieve Call ❑ ❑ • Ring Back When Free X ❑ • Ringer Off X ❑ • Self -Administer X ❑ • Send All Calls ❑ ❑ • Set Absent Text X ❑ • Set Account Code X ❑ Page 49 of 77 r • Set Hunt Group Night Service X ❑ • Set Hunt Group Out Of Service X ❑ • Set Inside Call Seq ❑ ❑ • Set Night Service Group ❑ ❑ • Set No Answer Time X ❑ • Set Out of Service Group ❑ ❑ • Set Outside Call Seq ❑ ❑ • Set Ring Back Seq ❑ ❑ Available -Included in RFP Optional Additional Charge • Set Wrap Up Time X ❑ • Speed Dial X ❑ • Stamp Log ❑ ❑ • Stored Number View ❑ ❑ • Suspend Call ❑ ❑ • Suspend CW ❑ ❑ • Time of Day X ❑ • Time Profile ❑ ❑ • Timer ❑ ❑ f • Transfer X ❑ L-' • Toggle Calls X ❑ • Twinning X ❑ • Unpark Call X ❑ • User ❑ ❑ • Visual Voice X ❑ • Voicemail Collect ❑ ❑ • Voicemail Off X ❑ • Voicemail On X ❑ • Voicemail Ring Back Off ❑ ❑ • Voicemail Ring Back On ❑ ❑ • Whisper Page X ❑ 3.9 DESKTOP Call Management Pa,ae 50 of 77 Describe the system's desktop call manager and the call control features supported from the user's desktop computer. 11 ABOUT SHORETEL CONNECT CLIENT • Native app for windovrs and Mac OS X .� • Manage calls to and from your extension L • Instant Messaging, screen sharing, video • Manage voice mail � �•• • System directory and contact groups • Conference management ; • Role -based features Using the ShoreTel Connect Client simplifies your day-to-day communications, streamlines your work, and makes it easier to stay in the loop by putting intuitive unified communication and collaboration tools at your fingertips. ShoreTel Connect Client for Windows also integrates with Microsoft Outlook to make any integration easy, fast, and clean. THE DASHBOARD and Close Buttons ,tAlnlmirA ShoreTel Connect Menu (� (Whtdovre only) � �„__ Quick Dialer ,•` Click to open Dial pads ,_ User Name. Click to change CAVadaallly State Assignurn and Extension Assigrrnent Click to vie.v"nations historysiary — Click to access and manage lists of people. Click to viovr scheduled conferences omanized into groups. and outlook events. r ' Page 51 of 77 PLACING CALLS Ouick dial with system directory lookup and auto-comptetion i f_. Active call panel opens when call established. Y Desk phone goes off; Active cads appear hook as cog is placed, in dashboard To dial a number from the search bar, first click inside the search bar on the ShoreTel Connect Client dashboard. Enter the number you wish to dial, and press Enter. Your ShoreTel phone goes off -hook and your call begins. When dialing from the search bar, you can enter the first few letters of the contact and the window expands to display the names of users with matching names. Double-click the contact you wish to call to open a new panel on the right, containing that contact's information. Click on the Green call button to place the call from your desk phone. Once your call is established, the Dashboard displays information about the call in progress, including the name or number of the person you have called. MANAGING INBOUND CALLS Iketive call panel opens when call estabtist-ed. 'hone shows inbound call mp Click to ensurer the tail. IMP 111Phone goes off -hook. As a call comes into your extension the Dashboard displays a notification with options Page 52 of 77 for managing the inbound call while your assigned phone rings. You can choose to answer the call, transfer it to voicemail, or transfer the call to another extension. If you choose to answer the call your phone goes off -hook, the call is established and the caller's information appears in a expanded panel to the right. From this panel you have additional call control options such as muting your call, screen sharing, forwarding and the like. Any mid -call functions on your desk phone are available in ShoreTel Connect Client and the status of the inbound call appears in the dashboard Re.b`IRVV1Nf3 CALL JAISTORY py iv+i The Dashboard's Recent feature allows you to look at your Call History. Unlike Conversations, Recent lists all communications with everyone, displaying inbound and outbound calls both internal and external. You can filter Recent by All or Missed communications, as well as filter by communication type, including calls, voicemails or instant messages. Page 53 of 77 MANAGING VOICE MAIL i l�tr+k; Y tlyiwes Sti n:E-JefS}t €. , �. {y, 1 iA &if-Y rt• �4t ��4(li CYF3 aWtlM � i f reaii :L;ar F � M You have many options for managing your voicemail. When you have a voicemail, ShoreTel Connect Client displays this notification. Click the green voicemail icon to jump to the Recent page with the missed voicemail filter enabled. To listen to a voicemail, click the on the voicemail. Choose whether you would like to listen to your voicemail message on your phone or on the computer with the buttons to the right and then click the play button on the left. If you wish to listen to a specific part of the voicemail use the scrub bar to jump to different sections of the recording. Below this you have delivery and response options including Replying, Forwarding and Deleting the message. You can also customize the Subject. Right click on the voicemail message to access additional options such as downloading the message to your computer. Finally, you can customize voicemail playback and setup options in the Preferences window of ShoreTel Connect Client. Are the matched names also displayed on the user's telephone? Response: Yes Does the desktop call manager provide speed dialing of the user's configured frequently called numbers? Response:Yes Pace 54 of 77 Are the configured speed dial entries also available on the user's telephone? Response: Yes Mobility TOOLS please list out application software that can run on mobile devices. Response: BENEFITS With the ShoreTel Connect mobility app, not only will they enjoy all the call handling and directory features of their ShoreTel desk phone, they'll also be able to fully collaborate. Conferencing, video calling, instant messaging and online meetings are easy from everywhere —even being the presenter of a web share that shows others your presentation. With ShoreTel Connect mobility features, workers in the field will always appear professional because their caller ID will present their business number to customers. They can be reached through their single of cell number, and they never have to give a personal cell number to a customer again. 3.10 E911 Services If emergency-911 municipal services are mandated for commercial systems, is your proposed system in compliance today? What is the longest identifiable distance? Response: The ShoreTel system is fully compliant with today's E-911 requirements. Compliance Response: The ShoreTel system is fully compliant with today's E-911 requirements. /r Identifiable Distance 1. Response: Due to the distributed nature of the ShoreTel system, users can be added to "sites" within the ShoreWare software. Sites can be as finite as desired. Describe what hardware is required in order to perform 911 calls to the PSTN Response: No special hardware is required, 911 will not and does not occur in a windows server. The 911 solution is also based on per site so no call control or 911 calls cross the WAN. When dealing with multiple sites what is needed in order to support 911, even with a WAN OUTAGE? Response: Each ShoreTel site is fully survivable even during a WAN outage with local switches in place. Add on e911 what other offerings are offered? Response: E911 Notification Application supplements the native E911 support built into the ShoreTel system. This application provides site administrators with an extra level of oversight and security by automatically alerting them with audible desktop screen pops and by placing notification calls to all configured phone numbers when a 911 event is detected on the ShoreTel system. Page 55 of 77 The ShoreTel system can also be integrated with 911 Enable one of our certified Technology Partners. The 911 Enable Emergency Routing Service (ERS) provides E911 call routing on priority trunks to Public Safety Answering Points (PSAP) across the nation. 3.11 Administration Describe the system administration tool(s) available to provide integrated administration of the system across all locations. Response: ShoreWare Director software is a powerful web -based tool that enables IT organizations to manage all sites, users, and applications as a single image voice communications network. There are no command -line scripts to learn, no ponderous reference guides to study. The simple, browser -based, point -and click interface makes it easy to add or delete trunks, switches, and users in seconds, eliminating the need for expensive training or outside consultants. On-line Help quickly guides the administrator through system installation and configurations using an easy point -and -click interface. ShoreWare Director software offers a new paradigm in voice system administration, eliminating the need for multiple management consoles and enabling a single IT administrator to easily manage voice communications for the { entire network from a single location anywhere in the enterprise. Is the system administration application accessible from any workstation on the LANMfAN? Response: Yes Is the system administration application accessed through a standard web browser? Response: Yes Can moves and changes be "batched", that is can block copy changes can be made to a number of subscribers or class of service simultaneously? Response: Yes Can administration of multiple remote sites be done through a centralized workstation? Is there any limit to how many workstations are supported? Response: Unique to the industry, ShoreTel is managed as one Enterprise Voice System from a single interface. DVA (Distributed Voice Architecture) enables a customerto efficiently deploy i Page 56 of 77 l ,. a ShoreTel system across local and multiple remote sites, yet still manage all distributed resources as a single, integrated I voice communications system. This greatly simplifies such normally complex configuration and administration tasks like adds, moves, and changes — substantially lowering TCO and eliminating the IT manager's "pain points". How is security provided to prevent unauthorized access to the administration application? Can some administrative users be defined with "view -only" permissions? Response: ShoreWare Director is ID, and password protected. Additionally, the Administrator Permissions page allows the System Administrator to assign and delegate administrative roles to users at one or more sites. Permissions are additive; that is, the more selections, the greater the permissions. Select as many or as few as are needed for the administrative role being defined. As an example, a company with one system administrator might have all parameters turned on. As another example, an administrative assistant may only have view only permission or permission to change Distribution Lists at one specific site. ShoreWare Director is inaccessible to general users. ShoreWare Director can be configured to use SSL security on the web server. Is there a limit to the number of administrators that can be logged on to the system at one time? Response: No Does the administrative application have on-line help? If yes, describe. Response: All ShoreTel Documentation is context sensitive help delivered in .pdf Adobe Acrobat format, and is installed with the system software. On-line context based Help quickly guides the administrator through system installation and configurations using an easy point - and -click interface. 3.12 System Maintenance and Upgrades Explain the back-up procedures for the system configuration and information and how the administrator would reload the data if needed to restore a previous configuration? Response: All ShoreTel configuration information is stored in an ODBC MySQL database on the ShoreWare Server. The ShoreWare Data folder in the directory contains all the pertinent configuration data, and typically becomes part of the MIS server backup regimen. If a ShoreWare Server at any time needed to have its configuration reloaded all that is required is to restore the ShoreWare Data folder. How customers are provided future software releases? How are software upgrades performed? Response: ShoreTel is continually improving its software product line. We will supply the latest version of our General Availability release to customers at the time of purchase. As upgrades become available, Release Notes are published for our customers to understand the differences between the upgrade and the current release. For software upgrades, you simply Page 57 of 77 install the new software on the ShoreWare server, and all the ShoreGear voice switches, across all locations, are automatically upgraded to the new release. In the event of needed maintenance, or equipment failure. Does the manufacturer of the hardware maintain the equipment or is it done by the Vendor? Response: With Partner Support, the Partner will provide needed support. However ShoreTel TAC is always there. When system or station software updates are performed, must the system be shut down, or can these types of activities take place in an on-line environment? Response: They can be performed in an on-line environment. Switches are updated when all ports are idle — new code is written to flash and rebooted on success. During a system upgrade, explain how each component of the system is upgraded including estimate total time for upgrade for the proposed system and the estimated time each service or component is off-line. Response: The ShoreTel system provides automated software distribution for all components on the system. When you add a new ShoreGear voice switch or IP Phone to the system, the ShoreWare server will automatically upgrade it to the current software release. When you add a new user on the system, they will receive an E-mail with a URL from which they can automatically download and install their desktop call control and unified messaging applications or these applications can be "silently deployed" to the user's desktop using Active Directory Group Policies. When upgrading to a new revision the voicemail server needs to be re -booted. System upgrades — load new release on server. Server pushes new code to all switches and IP Phones on the network. Average downtime experienced with Server/Software upgrade: 20 minutes Average downtime experienced with the ShoreGear Switch: 60 seconds 3.13 System Monitoring and Diagnostics Describe the diagnostic tools available for monitoring and maintaining the system's performance. Response: ShoreWare Director software is a powerful web -based tool that enables IT organizations to manage all sites, users, and applications as a single image voice communications network. There are no command -line scripts to learn, no ponderous reference guides to study. The simple, browser -based, point -and click interface makes it easy to add or delete trunks, switches, and users in seconds, eliminating the need for expensive training or outside consultants. On-line Help quickly guides the administrator through system installation and configurations using an easy point -and -click interface. ShoreWare Director software offers a new paradigm in voice system administration, eliminating the need for multiple management consoles and enabling a single IT administrator to easily manage voice communications for the entire network from a single location anywhere in the enterprise. Page 58 of 77 The diagnostics and monitoring capability provides a visual Dashboard showing overall system status and resource utilization. The Topology capabilities give an overview of health and performance of all sites and connectivity between them. Call quality information including packet loss, jitter and delay information along with a call trace are captured for each call to make it easy to identify potential network issues. For additional diagnostics, packet capture can be enabled directly from Connect Director. Network usage and call details reporting Network usage and call details reporting is integrated into the system. Built-in tools measure trunk utilization to reduce service provider costs, track network performance across WAN links, and provide details on end users' activities. In addition, built-in reports show performance information about basic ACD groups. Users can get detailed information with optional enhanced ACD reports from ShoreTel, or leverage the system's text file interface with third - party call accounting packages. Does the system support logging of diagnostics events into an Event Log? Response: Yes. The Windows Event Log is used by the ShoreTel system to report information and errors that are of interest to system administrators. The event logs can be used in conjunction with Quick Look to determine the overall "health" of the system. What remote diagnostics are available? Can administrators see and access any alarms or alerts on the system from remote terminals? Response: ShoreWare Director software is a browser -based management interface. Director is constantly running diagnostics on different components of the System. Graphical icons, supported by text alert administrators to errors, or problems in system performance. System administrators use this graphical management tool to configure and monitor all the functions of the system. The ShoreWare Director software's point -and -click interface provides quick access to useful information anywhere, anytime. The ShoreWare Director Web interface lets any PC on the network be used as the management station, eliminating the requirement for a dedicated management console. Can the system be configured to notify the administrator of diagnostic events when they are remote or away from the system? Response: The ShoreTel management software also provides a complete suite of maintenance tools that enable administrators to monitor and change the status of components on the system. The system can be configured with event filters that will automatically generate an e-mail message if an error occurs on the system. Can the system provide detailed call accounting? Response: A Reporting program is embedded a more detail package is availably. For each of the following system monitoring items listed below, respond with a "Yes" or "No" if the proposed IP PBX monitoring features can support the feature. If the answer is "No", then state when you expect the IP PBX to be able to support this feature. Response: Page 59 of 77 • Secure https or ssh connection for monitor data • Status of all TRUNKING • Status of all call routing components • Integrated status of all locations • Status of individual stations • Call usage reporting (call accounting) • WAN usage reporting • IP quality statistics reporting • Diagnostic events listing or reporting • Real-time traffic status If No, state expected date _X_Yes _No _X_Yes No _X_Yes No _X_Yes No X Yes No _X^Yes _-No _X_Yes No _X_Yes No _X_Yes No X Yes No 4.0 VOICE Mail and Unified Messaginq System Specifications 4.1 VOICE Messaging System Description Describe in detail your voice messaging product offering. Include an overview of the hardware, software, architecture, and components of the equipment proposed to meet 1, Calhoun County requirements. Response: ShoreTel voicemail resides on a supplied Windows 2012 Server connected to the customer's Ethernet network. Voicemail is available for each user. The ShoreTel voicemail system can accommodate up to 10,000 voicemail users on a single system. The ShoreWare Voice Mail service is provided as a standard for all users (including unified messaging with Outlook). It requires no additional hardware, consumes no telephony ports and storage is limited only by the size of the server hard disk. The system provides 32.5 hours of voice storage per gig of hard disk space — and 254 simultaneous ports of access. In multi -site configurations, voice mail servers can be distributed at larger locations to save valuable WAN bandwidth. Users can record personal greetings, as well as manage their mailbox from the ShoreTel Connect software or from any telephone. The powerful message notification feature can alert users to new messages by calling them at an external number, paging them or sending them an email. Voice mail messages are stored in the industry - standard WAV (Audio for Windows) format, allowing users to play them on multimedia PCs, attach them to e-mail messages, or embed them in other documents. 4.2 VOICE Mail System Specifications �- Page 60 of 77 t�, How many users are supported by the proposed voice mail system? How are additional users added to the system? Response: 20,000 with 3000 per server -In Director add first name, last name and assign. How many ports are proposed to support Calhoun County voice mail system? If additional ports are required in the future, how are these added? Explain how the system scales beyond the number of proposed ports. Response: 254 Is the voice mail application centralized at a single site or distributed across the different locations in the system? Response: Based on your environment, a single server. If desired, ShoreTel does support distributed voice mail servers or ShoreTel Switches with embedded voicemail capabilities for remote office locations. Describe WAN use for users at remote locations when voice mail messages are left or when they retrieve their messages. Response: With a Central Voice Mail Server being used, the VM message may be retrieved as a .wav file, and downloaded, or played through the phone. This retrieval of a message will look like just another call on the network. Describe in detail the voice digitization technique and voice digitization rate used for recording users' speech. Response: The voice digitization technique used in the voice mail store for voice messages is 8-bit mulaw 8KHz (G.711). The format used for the VoIP media stream between the internal or external caller and the voicemail server will vary based on the configuration for inter -site and intra-site codecs. For the VoIP media stream the format may any one of linear, G.711, ADPCM, or G.729. Indicate the capacity limits that can be defined for a particular voice mailbox. Indicate whether or not this is configurable by class of service. Response: Capacity limits can be set - Examples, but not limited, Voice Mail Permissions can be set by user group: • Incoming Message Length 0-3600 seconds • Incoming Max. Messages 0-500 • Outgoing Message Length 0-3600 seconds What is the length of the longest message that can be recorded by a caller? Response: 0-3600 sec How many messages can be stored in a subscriber's mailbox? Page 61 of77 Response: 500 What is the maximum total number of minutes of messages that can be stored in a single voice mailbox? Response: The system can accept values from 1 to 500 messages and accept values from 1 second to 3600 seconds or from less than 1 minute to 1 hour. How many classes of service can be defined for voice mail permission levels? Response: 250 user groups 4.3 VOICE Mail System — System Features Is the voice mail system remotely accessible? Can the system be accessed from a standard touch-tone phone? Are other types of client devices are supported? Response: The system can be accessed from any standard touchtone phone or desktop software/outlook inbox Does the voice mail system provide an interface to delivery voice mail messages into standard desktop email applications to provide unified messaging? Response: Yes. ShoreTel ShoreWare server, in conjunction with users Connect Client, can seamlessly deliver voicemail messages into a users Microsoft Outlook inbox. Describe the impact on the existing email infrastructure to provide unified messaging? Response: The ShoreWare server supports a seamless integration into the customer's email C environment. Microsoft Outlook users' voicemail messages appear in their inbox but do not reside on their email server. Voicemails are saved as .wav files on the ShoreWare server and only appear as "pointers" (using MAPI) in the users email inbox. With ShoreTel users on other POP3-compatible email services can also enjoy receiving notification of their voicemails in email. Notification may come in the form of a summary notification, or attached .wav file. In addition, these users may utilize the ShoreTel Call Manager desktop client to play, record, or forward their voice mail right from their PC. Is unified messaging included with the proposed system? If not, what is the additional cost for this component? Response: Yes, it is included for all users at no additional charge. Is a desktop application included that provides visual access to view and manage users messages from their PC? Response: Yes for all users Page 62 of 77 If a caller does not know a particular subscriber's extension number, can they "look up" the subscriber by "spelling" the name via touchtone input? Explain how the system would resolve the situation where one name has multiple entries (e.g., "Jones")? Response: Yes. With Connect Client, a user can start typing the first letters of a person's first or last name in order to have the system automatically "find" users that match that name. In the instance where there are more than one match, Connect will display all available matches and allow the user to "click to dial" any match. This same dial by name feature is available to users with a ShoreTel IP Phone equipped with a "Directory" function key. Can system prompts be interrupted by experienced users? In other words, is there a "fast path" for users? Can system prompts be repeated? Response: Yes. Prompts can be interrupted, pre-empted, or repeated. Does the voice mail system support a "zero out" to the attendant feature? Is this feature configurable by class of service? Can the "zero out" destination be a station rather than the attendant? If the "zero out" destination is busy, or rings unanswered, will the call be re -directed? Response: Yes, voice mail can zero out to an Auto Attendant and this can be defined by Class of Service. Additionally, the user can also zero out and be directed to the "operator" for the site or a "personal assistant" designated by the owner of the mailbox. Can individual users configure their own personal "zero out" destination for callers separate from the system wide target? Is this configurable by class of service? Response: Yes. If a given user's class of service is configured to support this feature, a user can designate any other user to be their "personal assistant'. All callers hitting zero will be routed to this personal assistant. The personal assistant does not have to reside in the same physical site. They can be anywhere on the ShoreTel system. This is widely used feature in office environments where users work together in the same department covering for one another as occasion demands. Does the voice mail system support multiple greeting? If yes, describe all available greetings. Response: Yes. Each user has the ability to record up to six greetings which correspond to the six user modes in Connect Client: Available, In a Meeting, Out of the Office, Vacation, Do Not Disturb and Custom. The user can easily switch between each of these six modes in one of four ways: • Using the telephone handset and following the correct prompts in the voicemail system • Toggling between modes using Connect Client • Letting the Microsoft Outlook Calendar function automatically dictate which calling mode the user is in depending on what is on the calendar Does the system support automatic remote notification and delivery of voice mail messages to users? Page 63 of 77 Response: Yes. Users have the ability, based on their given class of service, to have the voicemail system dial out to a remote number to notify that they have received a voicemail. This notification phone call also allows the user to listen to the voicemail that was left and request the mailbox to call the party back for them. Users have the option of turning this service on for no messages, all messages or for urgent messages only. Additionally, users can request notification via email and they have the option of having the voice mail message sent as a .wav file attachment to the email. 4.4 VOICE Mail System — User Features Can system subscribers conduct the following actions: Play, pause and replay messages Response: Yes Record responses and reply to voice mail messages Response: Yes Record messages, send and mark "urgent' etc. Response: Yes Forward messages to other users and append them with their own comments Response: Yes CSend or forward messages to other users at any location in the system using extension addressing Response: Yes Create, edit, and modify their own distribution lists Response: Yes Obtain user instruction through system prompts Response: Yes Record personal greetings. How many different ones can they have? Response: Yes. Six, one for each mode. Modify their OWN PASSWORDS. Response: Yes Page 64 of 77 Set business days and hours for alternate greetings. Response: Yes Using voice mail viewer can the user jump to a specific point in the message by clicking of the mouse? Response: Yes Easily select audio output between PC and Telephone Response:Yes Manage voice mail from their personal computer or inside their email inbox? Response: yes Can the voice mail system identify callers that leave voice mail messages and display their name based on caller id information that matches contact information in the users personal information manager? Response: Yes. As voicemails appear in the users email inbox (icon that appears next to the message is a cassette tape rather than an envelope) the senders name will display the actual caller's name. This is done using caller ID and caller name service or by matching an inbound caller to the users contact database. 4.5 VOICE Mail System - System Administration (- Is system administration done through a standard web -enabled GUI? If so, which browser does the administrative application support? Does the AA setup resemble a flowchart style Attendant? Response: Yes. All voicemail administration is done through ShoreWare Director web page using standard MS Internet Explorer browser. The AA is setup with drop down boxes. Describe how system administrator is able to perform the following user administration actions: Add or modify a class of service. State what user permissions or characteristics within a class of service can be created or modified. Response: Using ShoreWare Director, the administrator has unlimited flexibility to define and add classes of service. Each user is assigned to a user group. These groups are user -defined and practically unlimited. Examples of user group may be "managers", "staff', or "billing department". Each group can then be assigned any number of user -defined classes of service. For example, "managers" may be assigned a "large voicemail box" class of service whereas "staff' might receive a "small voicemail box". All classes and groups are user defined for ultimate flexibility. Add, delete, or modify a user's voice mailbox. Page 65 of 77 4 Response: Done in Director. A user's voicemail box is created upon adding that user (as long as the "mailbox" box is checked). It can be deleted by simply un-checking this box and saving the user record. Modifications such as the class of service for that user's voicemail can be made using the steps listed above. Set the maximum length of voice messages. Response: Done in Director. When establishing each voicemail class of service, the administrator has the ability to limit the maximum incoming message length. In addition, the administrator can limit the maximum outgoing message length and the amount of messages allowed in the voicemail box. For example, a manager with a "large voicemail box" class of service may be allowed to leave a 3 minute outgoing message and retrieve 5 minute incoming messages with a total of 60 messages in his inbox. A staff person assigned to the "small voicemail box" class of service might only be able to leave and retrieve 60 second messages and retain 20 in his/her inbox. It should be noted that capacity for additional voicemails could be achieved by simply adding inexpensive hard drive capacity to the ShoreWare server. Explain how the system administrator would perform a backup and restore on the voice messaging system. Response: Since voicemails are stored as .wav files on the ShoreWare server, the administrator need only add the ShoreWare server to their normal regimen of server backups. Is the voice mail administration integrated with the administration of users or via a separate administration action? Response: All is done within Director. The ShoreTel voicemail system is completely integrated with the ShoreTel Inc. system and is accessible only through the ShoreWare Director interface. 5.0 IMPLEMENTATION 5.1 PROJECT Management Project Plan - Bidders are required to supply a complete description of the key activities required for the installation of the proposed system. Milestone 1 Pre -project Meeting Milestone 2 Calhoun County Reasonability Verify electrical needs and completion date Verify ventilation needs and completion date Page 66 of 77 1 Milestone 3 ShoreTel Software & Hardware - Receipt of Purchase Order into Operations Schedule Delivery Ship Hardware and Software (ShoreTel) Call Flow Design with Calhoun County Receive Hardware and Software Milestone 4 IP addressing VLan considerations Dial plan Install cabling in Annex 1 Install Data Cabinets Milestone 5 Install Windows Server Program ShoreTel Director/Windows Server Install and connect data switches Install and connect ShoreTel switches to LAN Program ShoreTel switches Milestone 6 Provide admin/end user training/voicemail setup Milestone 7 Install and activate ShoreTel IP sets Setup ShoreTel Connect Client Milestone 8 Cut system over to ShoreTel System Milestone 9 Test and acceptance Page 67 of 77 Transparency - It is essential that the installation of the new system be as transparent as possible to the users. There should be no telephone service interruptions, no interim changes in dialing procedures, and no perceived degradation in the quality of service. Response: Deployment and cutover will happen during non -business hours Responsibility Matrix and Project Schedule - A master project schedule must be included, along with a work responsibility matrix, identifying the tasks the vendor will perform and the tasks Calhoun County is expected to perform to successfully implement the new system This project management must be made available to Calhoun County in a step by step format that is accessible online, in real time and at all times. Response: Will be made available on line via a FTP server 5.2 INSTALLATION Requirements Responsibility - The selected vendor is solely responsible for the complete turn -key engineering of the new telecommunications system and all interconnecting facilities. Response: ICT will be fully responsible for engineering a turn -key solution of the new telecommunications system and all interconnecting facilities. Initial Work - Vendor will perform network assessment, station reviews, data base preparation, and original program initializations. i Response: ICT will be fully responsible for performing network assessment, station reviews, data base preparation and original program initializations. 5.3 FACILITY Requirements Bidders must furnish all space, power, and environmental requirements for the proposed telephone system and optional voice messaging equipment. Space — Provide the physical dimensions of the proposed equipment. All system requirements UL approved. Equipment will be in stall in cabinets below: Court House -tea Tripp Lite Model SRW12US Details Page 68 of 77 1 Type Wall Mount Cabinet Rack Units 12U Color Black Features 12U with adjustable front and rear vertical rackmount rails Hinged cabinet swings away from wall bracket for easy equipment access (swing direction is reversible) Locking, reversible front door and locking, removable side panels Fully assembled for quick installation Dimension & Weight Unit Dimension 25.0" x 23.63" x 21.6" Annex 1 Tripp Lite Model SRW6U ( Details Type Wall Mount Cabinet Rack Units 6U Color Black Features Features 6U with adjustable front vertical rackmount rails Locking, reversible front door and locking, removable side panels Fully assembled for quick installation Dimension & Weight Unit Dimension Page 69 of 77 14.5" x 23.5" x 17.5" Power - All power requirements, including any special conditioning or grounding requirements. To address during Milestone 2 Heat - Vendor must provide heat dissipation for proposed switch room and the recommended safe temperature operating range for the proposed system. To address during Milestone 2 Floor Loading - Vendor must provide complete floor loading requirements. Response: Most equipment will be wall mounted 5.4 Training Requirements - The successful bidder is required to conduct end -user training on Calhoun County premises; tailored specifically to Calhoun County particular requirements (e.g., console operator, message center operator, secretary, and professional). Response: The following is an overview of the training that ICT will provide to Calhoun County personnel. In addition, ICT can provide more detailed Train -the -Trainer instructor led classes to allow Calhoun County personnel to train future hires. 1) "Introduction to Connect Client," provides all the information you need to get started using Call Manager. 2) "Making, Receiving, and Handling Calls," provides all the procedures you need to make, receive, and handle calls. Everything you need to use call handling modes is also provided. 3) 'Integrating Outlook and Using the ShoreTel Viewers," discusses everything you need to know to integrate the Outlook contacts and Inbox with the Connect Client and voice mail messages. It also provides all the procedures you need to use the ShoreTel Directory Viewer and the ShoreTel History Viewer. 4) "Using Voice Mail," provides information about using the ShoreTel voice mail functions, using distribution lists, using the QuickMailer, and managing speed dial entries. 5) "Setting Options," provides procedures for setting options in Call Manager, such as changing the maximum number of incoming and outgoing calls, changing passwords, and configuring to automatically open Connect Client when you use the phone. 6) "Connect Client," provides information on the different areas of the main window and descriptions of menu commands, dialog boxes, toolbar buttons, and the status bar icons. 7) "International Dialing," provides information for callers who want to make international calls using Connect Client. 8) "Tips and Frequently Asked Questions," provides tips to help you work more efficiently and effectively and answers to frequently asked questions. Page 70 of 77 A link will be provided for online video training. Training Plan - Vendor will also provide a training program and training materials for designated Calhoun County personnel who will train future employees. Response: ICT will provide detailed training on the ShoreTel system to both end -users and administrators. Description - For each product application proposed, provide a detailed description of the training the vendor will provide. Response: Both user guides and online videos. The material can be emailed to each user. 6.0 VENDOR Service 6.1 Maintenance, Warranty and Support Complete maintenance, warranty and support services must be included for a three (3) year period between 8a.m. and 5p.m. Monday through Friday by the manufacturer of the equipment. Include five (5) year extended maintenance, warranty and support services option. Response: ICT will provide 3 year Partner Support included in proposal. Partner support includes software upgrades and overnight replacement of switches at no cost. ShoreTel TAC will be available during this time. Defective Parts - During the warranty period and any subsequent maintenance ( agreement, any defective components shall be repaired or replaced at no cost to Calhoun County. Response: Yes, during the 3 year period 6.2 Logistical Support Bidder should identify the address of the vendor's local service centers and the number of service personnel trained on the proposed system. Response: Infiniti Communications Technologies 302 Kerh Blvd Victoria, Texas 77904 Trained Personnel — (Number) Engineers with various levels of training to support the proposed system. Response: 3 Include in this section any other support levels in the local area available to Calhoun County for the maintenance of the proposed system. Page 71 of 77 Response: ShoreTel TAC 6.3 Repair Response Repair Commitment - The bidder must include a description of the bidder's repair commitment from time of trouble discovery through the time the trouble is cleared. Response: Remote access- On Site- Contact ShoreTel TAC Response Time - Calhoun County is guaranteed a response time of no more than 4 hours for all major system problems and a maximum of 24 hours response to other system problems by the manufacturer of the equipment. Response: Yes. If remote access is available, 2 hour response time Major/Minor Problems - Bidders must describe their definitions of major and minor problems. Response: Acts of God failures — Failures caused .by conditions outside of ICT's control. (Examples include but are not limited to: failures caused by Lightening strikes, Tornadoes, Hurricanes, Water Damage, Floods, Fire, Ice Storms, etc.) Major Malfunctions — A hardware failure that precludes the Equipment from functioning and thereby prevents the Customer from completing urgent tasks. (Examples include but are not limited to: power supply failure, processor failure, backbone equipment failure, etc.) Minor Malfunctions — A hardware failure that does not preclude the Customer from performing urgent tasks. (Examples include but are not limited to: redundant power supply failure, redundant processor failure; redundant backbone equipment failure, failure of device ports which can be reconfigured, etc.) Software/Hardware Patches — Manufacturer provided software fixes Replacement Time - Explain the amount of time required for full replacement of the central operating hardware/software of the system, assuming a suitable site exists for locating the replacement components. Response: Under a ShoreTel agreement, the hardware will be replaced overnight Emergency Installation - How long does it take trained personnel to install and load operating system software and database software, if a major disaster destroys the call processing component (gatekeeper) of the system? Response: The time needed is dependant on the amount of components located at the site. ShoreTel provides a distributed architecture, which provides no single point of failure. ShoreTel recommends a N+1 model for replacement needs, meaning that the customer or the ShoreTel partner keeps one spare ShoreTel switch which could be deployed, installed and configured in a matter of minutes. The server is not required to process calls. If the server was lost, it could be reconfigured in one day. If backup configurations are maintained and are current, a system can be restored in less than one day. Page 72 of 77 7.0 Configuration / Pricing Bidder is to provide a single turnkey price for the system and three (3) year maintenance, warranty and support with 8x5xnbd response from the manufacturer. Include five (5) year extended maintenance, warranty and support services option. Response: Turnkey installation Price: $ 172,716.00 Performance Bond $ 4,250.00 Total $ 176,966.00 See attachment for equipment list and optional pricing. 8.0 Financial Requirements Bid Bond: Five percent of the total contract price. Bid Bond must be executed with a surety company authorized to do business in the state of Texas and be included with the proposal. Performance Bond: Prior to the commencement of the actual work, the proposal offeror shall furnish a performance bond to the county for the full amount of the contract. 8.1 Terms and Conditions Damage Liability - The successful vendor is liable and responsible for any damage to the premises (e.g., floor, walls, etc.) caused by vendor personnel or equipment during installation and is responsible for the removal of all project -related debris. Response: Agreed Permits - The vendor shall obtain and pay for any permits and licenses required for the performance of the work, post all notices required by law, and comply with all laws, ordinances and regulations bearing on the conduct of the work, as specified herein. On any work that requires an inspection certificate issued by local authorities, National Board of Fire Underwriters, or any other governing body, such inspection certificate(s) shall be obtained by and paid for by the vendor. The chosen vendor shall procure all required certificates of acceptance or of completions issued by the state, municipal or other authorities and must deliver these to Calhoun County. Response: Agreed Page 73 of 77 Vendor Responsibility - Unless otherwise stipulated, vendor shall provide, and pay for, all materials, labor, tools, equipment, transportation, and other facilities necessary for the performance and completion of the work. Vendor shall verify conditions at the building, particularly door openings and passages. Any pieces too bulky for existing facilities shall be hoisted and otherwise handled with apparatus as required. Subcontractors The names and addresses of all proposed subcontractors shall be furnished to Calhoun County upon request. The selection of subcontractors must be acceptable to Calhoun County. The Vendor shall at all times be the prime Vendor holding ultimate and final responsibility for the actions and work of each of Vendor's subcontractors. Vendor shall be fully responsible to Calhoun County for the acts and omissions of its subcontractors. If, in Calhoun County reasonable judgment, there is any failure on the part of subcontractors to perform their work in strict accordance with the specifications, Vendor, after due notice from Calhoun County, shall discharge the subcontractor. This shall in no way release Vendor from its obligations and responsibility under the contract. The items and the provisions of the contract documents that are applicable to its work shall bind each subcontractor. Nothing contained herein shall create any contractual relation between any subcontractor and Calhoun County. Response: No Subcontractors RFP Responses - All materials submitted by the vendor in response to this RFP become the sole property of Calhoun County upon receipt of the proposal. The material contained in these responses will be appended to the final contract, further defining the contractual responsibilities of the vendor. Response: Agreed 9.0 APPENDIX 9.1 Product Specification Sheets Response: See Attachment 9.2 References Response: Included in RFP above 9.3 Network Drawing Response: Included 9.4 Maintenance Agreement Response: 5 year extended warranty $ 16,671.00 Page 74 of 77 9.5 Contract or Scope of Work Response: See Milestones Page 75 of 77 A� H CERTIFICATE OF LIABILITY INSURANCE 8 ATE(6 MM'DrvyYYY) THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. _IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to �'e terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the ;Itiffcate holder in lieu of such endorsements . \PRODUCER Higginbotham Insurance Agency, Inc. PO Box 3708 Victoria TX 77903 CONTACT Brand Barris PHONE , 361-561-4269 FAX . 361-844-0101 E-MAIL .certificates -sr hi Inbotham.net @ 99 INSURERIS) AFFORDING COVERAGE NAIC# INSURERA:HartfordAccident and Indemnity Co 22357 INSURED INFIN18 INSURERB:Hartford Casualty Insurance Cc 29424 Infiniti Communications Technologies Inc INSURERC:Texas Mutual Insurance Company 22945 302 Kerh Blvd Victoria TX 77904 INSURER D: INSURERS: INSURER r : COVERAGES CERTIFICATE NUMBER. 606468352 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. HIER LTR TYPE OF INSURANCEADOLSUBR INSD MO POLICY NUMBER POLICY EFF MMIDOMW POLICY EXP MMIDB/YYYY LIMITS A X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE O OCCUR 65UUNKJ5434 115/2016 1/5/2017 EACH OCCURRENCE $1,000,000 DAMAGE TO - PREMISES Eence $300,000 GEN'L X MEDEXP(Anyonsperson) $10,000 PERSONAL B ADV INJURY $1,000,000 AGGREGATE LIMITAPPLIES PER: POLICY ❑ PRO- JECT ❑ LOC OTHER: GENERAL AGGREGATE $2,000.000 PRODUCTS -COMPIOPAGG $2,000,000 $ A - AUTOMOBILE LIABILITY X ANYAUTO ALL OWNED SCHEDULED AUTOS AUTOS NON OWNED X HIRED AUTOS N AUTOS 65UUNKJ5434 1/5/2016 1(5(2017 C MBI ED SINGLE LIMIT Eaaccidenl S1,000,000 BODILY INJURY (Per person) $ BODILY INJURY (Per accident) $ -PROPERTY DAMAGE Per accident $ B X UMBRELLA LIAR EXCESS LIAB X OCCUR CLAIMS -MADE 65RHUKJ4564 1/5/2016 115/2017 EACH OCCURRENCE $5,000,000 AGGREGATE $5,000,000 DED RETENTION$ $ C WORKERS COMPENSATION AND EMPLOYERS'LIABILITY YIN ANY PROPRIETORIPARTNERIEXECUTIVE ❑NIA OFFICERIMEMBER EXCLUDED? (Mandatory In NH) If yes, desame under DESCRIPTION OF OPERATIONS below 0001139415 12/2/2015 12/2/2016 PER OTH- X STATUTE ER E.L EACH ACCIDENT $1,000,000 E.L. DISEASE -EA EMPLOYE $1,000,000 E.L. DISEASE -POLICY LIMIT $1,000,000 DESCRIPTION OF OPERATIONS LOCATIONS I VEHICLES (ACORD 101,AddiUonal Remarks Schedule, maybe attached if more space is required) See Attached... Calhoun County 211 South Ann Street Port Lavaca TX 77079 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED reserved, ACORD 25 (2014/01) The ACORD name and logo are registered marks of ACORD AGENCY AGENCY CUSTOMER ID: INFINI8 LOC #: ADDITIONAL REMARKS SCHEDULE Page 1 of 1 Insurance Agency, Inc. llnfiniti Communications Technologies Inc CARRIER I NAIC CODE EFFECTIVE DATE: THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: CERTIFICATE OF LIABILITY INSURANCE General Liability policy provides automatic waiver of subrogation and additional insured status to the certificate holder only when there is a written insured contract between the insured and certificate holder that requires such status per HG00010605. 3usiness Automobile policy provides automatic waiver of subrogation and additional insured status to the certificate holder only when there is r written insured contract between the insured and certificate holder that requires such status per HA99160312. Norkers' Compensation policy includes a blanket automatic waiver of subrogation that provides this feature only when there is a written =tract between the insured and certificate holder that requires it per WC420304. Norkers' Compensation policy includes WC420308 01197 Texas Partners, Officers and Others Exclusion Endorsement listing James R lartman Sr., President. Calhoun County Courthouse (including Annex 1 and Annex 2) and Calhoun County Jail ACORD 101 (2008/01) © 2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD